Tulum, Avenida Tulum Entre Orión Norte y Beta Norte #520.211914,-87.461069(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Corazon de Tulum is highly regarded for its outstanding central location, offering easy access to local attractions, restaurants, bars and shops right in the heart of Tulum. The proximity to transport options like bus stations and the ADO terminal further adds to its convenience. Despite its central position on a bustling main street, the hotel provides a surprisingly peaceful retreat, making it an ideal choice for travelers looking for comfort and accessibility in an urban setting, all while delivering good value for money.
The hotel is celebrated for its cleanliness with guests consistently noting the spotless appearance of both rooms and common areas. Modern facilities are well-maintained and daily cleaning services ensure a fresh and comfortable environment. Although there are occasional reports of minor lapses in cleanliness, the overall feedback is overwhelmingly positive.
The staff at Corazon de Tulum also receive high praise for their friendly and professional demeanor. Specific employees such as Orlando, Nubia, Jasmine and Daniel are often commended for their exceptional service and helpful recommendations. The attentiveness and accommodating nature of the reception staff contribute to a warm and welcoming atmosphere, significantly enhancing the guest experience.
The rooms, while comfortable, clean and equipped with modern amenities like air conditioning, hot water and reliable Wi-Fi, do present some issues. Though many guests appreciate the spacious and tastefully decorated rooms, others note drawbacks such as a lack of natural light, smaller room sizes and occasional maintenance problems like broken air conditioning or malfunctioning showers. Noise from the street or hallways and limited ventilation in windowless rooms are also mentioned as minor inconveniences.
WiFi connectivity at the hotel generally receives positive remarks with many guests finding it reliable and strong throughout the property. However, some inconsistencies in speed and connectivity are reported, which may affect those needing stable internet for work or streaming.
The beds receive mixed reviews. While many guests find them comfortable and conducive to a restful sleep, there are reports of discomfort due to old or worn-out mattresses, small sizes and occasional issues like missing bed legs or bed bugs.
Overall, Corazon de Tulum stands out for its prime location, cleanliness and excellent staff service, making it a favored choice for travelers. Guests can expect comfortable accommodations with some room for improvement in certain areas to ensure a consistently smooth experience.
Family
Cheap
Room Types
Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Corazon de Tulum boasts an exceptional location in the heart of the city, right on the main street and mere steps away from the ADO bus terminal. Guests appreciate its central position, as it provides easy access to a variety of restaurants, bars, shops and essential services. The hotel’s proximity to local attractions, including a 20-to-40-minute walk to the Tulum ruins, makes it an ideal base for exploring the area.
Visitors frequently highlight the convenience of being in the midst of downtown Tulum, which allows for effortless exploration and enjoyment of the vibrant local culture. The central location provides excellent connectivity with transport options such as bus stations and colectivo stops nearby, making it easy to get around.
Despite being situated on a busy main street, the accommodation offers a surprisingly peaceful retreat for guests. The excellent location coupled with clean and well-maintained facilities, makes Corazon de Tulum a favored choice for travelers seeking comfort and accessibility in an unbeatable urban setting, all while providing good value for money.
Rooms
Corazon de Tulum offers a mixed experience when it comes to its rooms. Positively, many guests highlight that the rooms are clean, comfortable and spacious, creating an inviting atmosphere for rest. Modern amenities and tasteful decoration contribute to the overall comfort and the rooms are equipped with air conditioning, hot water and reliable Wi-Fi. For the most part, the rooms are new with a fresh and modern look that guests appreciate.
However, several guests noted drawbacks that could impact the stay. A recurring issue is the lack of natural light in many rooms, which face interior corridors rather than the outside, making them dark and sometimes stuffy. Some guests also cited small room sizes and issues with maintenance, such as broken air conditioning, damaged faucets or malfunctioning showers, which detract from the comfort. Noise from the street or hallway can also disrupt sleep and rooms without windows may limit ventilation and contribute to a humid atmosphere.
Overall, while Corazon de Tulum provides a decent level of comfort with modern, well-equipped rooms, potential guests should be aware of the possible downsides related to room size, lighting and occasional maintenance issues.
Beds
The beds at 'Corazon de Tulum' receive mixed feedback from guests, though many find them to be comfortable and clean. Numerous reviews highlight that the beds are generally comfortable with some guests even describing them as very comfortable or great and very clean. However, there are several critiques pointing out that some beds were uncomfortable with specific mentions of old or worn-out mattresses. Issues such as small bed sizes, stained sheets and occasionally even bed bugs or fleas were noted. Some guests also noted that a bed was missing a leg or that the mattress was too hard. Despite these drawbacks, many guests appreciated the comfortable beds and soft pillows, contributing to a restful sleep experience for many visitors.
Cleanliness
Corazon de Tulum has garnered significant praise for its cleanliness from its guests. The hotel boasts clean, modern facilities that are well-maintained and comfortable. Despite being located centrally, guests noted that the noise levels were minimal, ensuring a peaceful night's sleep. Daily cleaning services are provided, complete with towel replacements and replenishment of necessary items.
The rooms consistently receive commendations for being very clean and comfortable. Many reviews highlight the fresh, spotless appearance of the rooms and bathrooms, emphasizing a sense of newness. The hotel's adherence to high cleanliness standards extends to its common areas, making the entire facility feel clean and well-kept.
While a few reviews mentioned occasional lapses in cleanliness, such as stained bedsheets or a need for more thorough cleaning in some areas, the overwhelming majority of guests found the cleanliness standards to be exceptional. The friendly and accommodating staff further enhance the positive experience, contributing to the hotel's reputation as a clean, convenient and comfortable place to stay in the heart of Tulum.
Staff
Corazon de Tulum consistently receives high praise for its exceptional staff. Guests frequently mention the friendly and professional demeanor of the team, highlighting specific individuals such as Orlando, Nubia, Jasmine and Daniel for their outstanding service and helpful recommendations. The receptionists, frequently commended for their attentiveness and friendliness, ensure a warm welcome and quick resolution to any issues, enhancing the overall guest experience.
Maintenance and general support staff are also noted for their efficiency and promptness, contributing to a smoothly run hotel environment. Many reviews emphasize the superb hospitality, marked by the staff's willingness to go above and beyond to meet guests' needs, offering valuable tips for local attractions and dining options. The hotel's central location, coupled with its clean and comfortable rooms, complements the high level of service provided by the attentive and accommodating staff.
Despite a few isolated incidents of unfriendliness or communication barriers, the overwhelming consensus among guests is that the staff's courteous and respectful behavior significantly enhances their stay. With such a strong focus on providing excellent service, Corazon de Tulum appears to be a reliable choice for travelers seeking a welcoming and supportive atmosphere.
Wi-Fi
At Corazon de Tulum, guests have generally positive remarks about the hotel's WiFi connectivity, although experiences can vary. Many guests found the WiFi to be good, great or perfect, highlighting reliable and strong connections throughout the hotel. Several reviews point out that the internet reception is consistently good and works well in most areas, including rooms and common spaces.
However, there are some inconsistencies reported by guests. For instance, there are mentions of slow WiFi speeds, occasional disconnections and instances where the signal could be unreliable or weak, particularly in specific rooms or on certain floors. The most recurrent issues seem to be with internet speed and connection stability, which could be inadequate for work or streaming needs at times.
While some guests experienced poor or spotty WiFi, others noted that any issues were quickly fixed, improving the overall experience. Moreover, several reviewers appreciated the availability of smart TVs and found the combination of TV and WiFi enjoyable when working well.
In summary, Corazon de Tulum receives commendable feedback for its WiFi service from many of its guests, though there are occasional challenges with speed and connectivity that the hotel may need to address to ensure a consistently smooth experience.
FAQ
No, Corazon de Tulum doesn't have any pool.
No, a spa isn't available at Corazon de Tulum.
No, Corazon de Tulum doesn't allow dogs.
No, parking facilities aren't available at Corazon de Tulum.
