Beachfront
Offers a beachfront location in Tulum. Provides views of the Caribbean Sea. Features a relaxing atmosphere with a pool, restaurant, and comfortable accommodations.
What is between the hotel and the beach?Nothing. The beach is directly accessible from the hotel
What is the name of the beach?Tankah
What is the type of the beach?Sand
Is it possible to swim?Yes
Are there umbrellas and sun loungers?Yes
Are there non-motorized watersports available?Kayaking
Paddle boats
snorkeling
Is diving equipment available?Yes
Are diving lessons provided?Yes
Is the beach shallow?Yes
Is the beach suitable for children?Yes
Are there any of these available?Natural shade
Showers
Beach towels
Is there a shop in the hotel or nearby where swimsuits, masks and other stuff can be purchased?Yes
Is this a private beach?Yes
Is nudism allowed?No
Is there wheelchair access to the beach?No
Show more...Health & Safety
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, by using an app
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?There are no elevators
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?Yes
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
Are rugs removed from guest rooms?Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?World Health Organization (WHO) guidelines
WTTC Safe Travels protocols
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?Yes
Reopening Date: June, 08 2020
Show more...Family
Offers a serene beachfront location with family-friendly amenities such as spacious rooms and a relaxed atmosphere. The hotel's proximity to the beach and calm waters make it ideal for families with young children.
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:Family rooms
Triple rooms. Number: 6
Quad rooms. Number: 6
Two-bedroom apartments. Number: 1
Please suggest which room type a family with one child should choose and where the child will sleep:Junior Suite - Sofa bed
Partial ocean view - Extra bed
Please suggest which room type a family with two children should choose and where the children will sleep:Master Suite - Queen size drawer bed
Please suggest which room type a family with three children should choose and where the children will sleep:Double room garden view suite - 2 Queen size beds
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost:Any - yes complimentary
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost:Junior suite - yes complimentary
Master suite - yes complimentary
Baby cot details:Max age:2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?Outdoor Playground
Outdoor playground that is protected from the sun during afternoon hours (shade in summer months)
Do you offer babysitting/child services?No
Additional amenities for children:Kid meals
Books for kids
Children television networks
Swimming pool suitable for children
Show more...Pool
This hotel provides a serene pool area with comfortable lounge chairs and a relaxed atmosphere. The pool's design and setting are perfect for guests looking to unwind and enjoy a quiet swim.
Heated Pool
Panoramic View Pool
Outdoor Pool
Pool 1 informationLocation of the pool:Outdoor pool
Pool surface size:20 m2
Pool minimum depth:1,6 m
Pool maximum depth:1,6 m
Pool maximum length:6 m
When is the pool open?All year
Opening hours:09:00 - 20:00
The pool also has:Lifesaving equipment
Blow-up pool toys
Around the pool, there are also available:Showers
WC
Towels
Sunbeds
Umbrellas
Spa facilities
The water of the pool is sanitized using:Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Pool 2 informationLocation of the pool:Outdoor pool
Is it a pool of special type?Heated pool
Pool surface size:40 m2
Pool minimum depth:1,7 m
Pool maximum depth:1,7 m
Pool maximum length:12 m
When is the pool open?All year
Opening hours:08:00 - 22:00
The pool also has:Lifesaving equipment
Blow-up pool toys
Around the pool, there are also available:Showers
WC
Towels
Sunbeds
The water of the pool is sanitized using:Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Show more...