Tulum20.21327400,
-87.45352700,
Calle Andromeda Oriente Entre Calle Escorpion Sur Y Coba Sur(Show on Map)
8.6
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsLiveTulum is a highly-rated accommodation nestled in the heart of Tulum, renowned for its exceptional location that balances proximity to local attractions and a serene environment. Guests appreciate being within walking distance to a variety of restaurants, bars, shops and key landmarks, including the ADO bus station. The strategic location near main roads makes it easy to explore the beach and ruins with rental bicycles and public transportation readily available.
The hotel's rooms receive widespread praise for their spaciousness, cleanliness and stylish decor, reflecting exactly what is shown in photos. Features like large, comfortable beds, well-equipped kitchens and balconies enhance the experience with many rooms offering direct pool access. Daily housekeeping ensures rooms remain immaculate, contributing to the overall comfort and ambiance. Despite minor issues like occasional noise and the need for some equipment updates, the rooms are consistently highlighted for their boho-themed, luxurious appearance.
Cleanliness at LiveTulum is a major positive with guests commending the spotless state of the rooms, baths and pool area. Daily room service and well-maintained facilities create a welcoming and hygienic environment. Though there are minor mentions of occasional insects and tiny stains on linens, these do not overshadow the overall cleanliness and comfort.
The staff at LiveTulum are frequently highlighted for their friendliness and helpfulness. Guests appreciate the warm, accommodating nature of the receptionists, concierges and housekeeping staff. Specific staff members like Mr. Leo and Mrs. Susana are often mentioned for their exceptional service, contributing significantly to the positive atmosphere and memorable guest experiences.
While the hotel does not offer an on-site breakfast service, its proximity to popular breakfast spots and a nearby supermarket ensures guests can start their day conveniently. Despite this minor inconvenience, the overall experience remains highly positive.
LiveTulum's pool is a standout feature, offering a large, clean and inviting space for guests to relax. The picturesque setting, direct pool access from some rooms and a well-maintained environment add to the charm. The pool area is described as a tranquil oasis, perfect for a refreshing swim and relaxation.
Parking at the hotel is another highlight with free, secure and accessible parking spaces that contribute to a hassle-free stay. The convenient location adds to the ease of exploring Tulum’s attractions.
Though there are mixed feelings about the beds with some finding them too soft and others very comfortable, the spacious and well-designed rooms generally ensure a restful sleep.
Overall, LiveTulum is celebrated for its boutique charm, warm ambiance and excellent value for money. With beautiful decor, an ideal location and attentive staff, it provides a comfortable and enjoyable retreat in the vibrant city of Tulum. Show more
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Categories
Boutique-style Aparthotel
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Parking
Cheap Aparthotel
Small Aparthotel
4-Star Aparthotel
Aparthotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 30% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 12:00 - Check-out: 03:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
mexico sesa
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: mexico sesa
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 07/01/2020
Additional Information: we are a condo hotel, so it have more chances to social distance in each apartment.
SuiteThis suite features a queen-sized bed, min fridge, hot water, balcony, tea/coffee maker and free toiletries.
StudioThis studio has a balcony, oven and air conditioning. There is a fully-equipped kitchen with fridge, a dining area and living room.
Ground Floor ApartmentThis apartment features a queen-sized bed, sofa bed, fan, air conditioner and a balcony. There is a fully-equipped kitchen with fridge, a dining area and living room.
Family - Two Bedroom Apartment with BalconyThis apartment features a balcony, air conditioning and seating area. There is a fully-equipped kitchen with fridge, and a dining area.
Guest Reviews
8.6
Very Good
Location
Nestled in the heart of Tulum, LiveTulum offers an exceptional location that keeps guests near the city's vibrant activity yet ensures a serene environment. The hotel is celebrated for its proximity to a diverse array of restaurants, bars, shops and local attractions, including a large supermarket just a minute away. It's strategically situated near the main thoroughfare, making it easy for guests to walk to the bustling city center and the ADO bus station. Despite its central position, the area remains remarkably quiet, providing a peaceful retreat from the city's hustle and bustle.
Travelers appreciate the hotel's convenient access to main roads leading to the beach and ruins with options to rent bicycles nearby for a pleasant ride to these popular destinations. The nearby 7/11 and local food stalls ensure that essential needs and authentic culinary experiences are within easy reach. For those looking to explore further afield, public transportation and colectivo stops are just a stone's throw away.
The hotel's well-appointed rooms, some offering direct access to the pool and its beautiful décor further enhance its appeal. With ample parking available, LiveTulum makes an ideal base for exploring both the central attractions of Tulum and its stunning beaches. Guests consistently highlight the excellent value for money, combining comfort, convenience and cleanliness in a location that truly caters to their needs.
Breakfast
Visitors to LiveTulum have found the hotel to be a pleasant retreat, particularly appreciating its proximity to breakfast spots within a short walking distance. Several notable nearby options include Del Cielo and the Botanical Garden Restaurant, both praised for their delicious offerings. Additionally, there's a nearby supermarket which guests find useful for stocking up on supplies.
It's important to note, however, that LiveTulum does not offer any breakfast service on-site. Some guests were aware of this beforehand, while others suggested that including a breakfast option would improve their stay. Despite the lack of breakfast, the overall experience at the hotel has been positive with many guests enjoying quiet and comfortable nights amidst the lively surroundings of Tulum.
Though the absence of on-site breakfast might be a minor inconvenience for some, the array of nearby dining choices ensures that guests can start their day with a satisfying meal.
Rooms
The rooms at LiveTulum receive high praise from guests for their spaciousness, cleanliness and stylish decor. Many reviews mention that the rooms look exactly like the photos, highlighting their beautiful and luxurious appearance. Guests appreciate the large, comfortable beds and functional amenities such as well-equipped kitchens and balconies, often noting features like double sinks and dining areas. The boho-themed, tasteful furnishings add to the charming ambiance, creating a cozy and romantic setting. Many visitors commend the air conditioning for keeping rooms cool without needing to run constantly.
Guests who stayed in rooms with direct pool access found this particularly enjoyable, taking advantage of the convenience. The overall room size and comfort seem to be constant highlights with reviews frequently mentioning how large and well-lit the spaces are. The cleanliness is consistently described as exceptional with rooms being tidied up daily.
Though the overwhelming feedback is positive, a few recurring issues include noise due to lack of soundproofing and occasional construction nearby. Some guests also noted that older equipment and occasional maintenance could improve the experience further.
Overall, guests find LiveTulum to be a beautiful and comfortable accommodation with friendly staff and great amenities, making it an excellent value for money. The location is also favored for its proximity to downtown and local attractions, while still providing a peaceful retreat.
Beds
Many guests have shared mixed feelings about the beds at LiveTulum. The majority found the beds to be comfortable with several describing them as super comfortable, spacious and huge. Some highlighted the excellent bedding and the impeccable room design, which enhanced their overall stay. However, there were also some recurring comments about the beds being too soft, to the point of sagging or the foam being worn out. A few guests specifically mentioned that the softness made the beds extremely uncomfortable for them. There were also isolated issues with bed bugs and uncomfortable pillows. Overall, while many guests enjoyed a restful sleep on large, comfy beds, a segment found the mattresses and pillows to be less than ideal.
Cleanliness
LiveTulum garners substantial praise for its cleanliness across various reviews. Guests frequently highlight the immaculate state of the rooms with repeated mentions of very clean and spotless spaces. The accommodations, including the baths and pool area, are consistently noted as being exceptionally clean and well-maintained. The property’s daily room service contributes to the high standards of cleanliness, although a few reviews suggest that daily cleaning could benefit from some improvement.
The beautifully decorated rooms and the pleasant, welcoming atmosphere add to the positive experience. Visitors appreciate the spacious, well-appointed and tastefully decorated rooms, some of which offer lovely views of the pool. Fluffy towels, beach towels and complimentary toiletries further enhance the comfort.
While some minor issues such as occasional insects, tiny stains on linens and towels with holes were mentioned, overall, the general cleanliness of LiveTulum remains top-notch. Coupled with a friendly and attentive staff, the establishment offers a very clean, cozy and comfortable stay, contributing to its favorable reputation among guests.
Staff
A visit to LiveTulum is often highlighted by the experience with its attentive and hospitable staff, who play a crucial role in enhancing guests' stays. Numerous reviews applaud the friendliness and helpfulness of the staff, making guests feel welcomed and at ease. Receptionists, concierges and housekeeping staff receive high praise for their accommodating and courteous nature. Many visitors point out the exceptional knowledge and communicative abilities of the team, which contribute to the overall positive atmosphere at the hotel.
Guests frequently mention the super-friendly reception and the warm, smiling demeanor of the staff, noting how it adds to the charm of the beautiful and clean accommodations. Moreover, pleasant interactions with specific staff members, such as the attentive older gentleman and the incredibly kind Mr. Leo and Mrs. Susana, leave lasting impressions on many guests.
While the vast majority of reviews emphasize the professionalism and friendliness of the staff, there are isolated mentions of unprofessionalism and unhelpfulness. However, these instances seem to be exceptions rather than the norm.
The consistent theme across reviews is the exceptional service and welcoming environment cultivated by the staff. Their efforts to accommodate and assist guests significantly contribute to the hotel’s reputation as a charming and pleasant place to stay, creating memorable experiences for visitors from around the world.
Wi-Fi
The reviews of the wifi at LiveTulum indicate mixed experiences with the service. On the positive side, many guests have noted that the wifi is good, reliable and strong. Some emphasized that the internet works very well and is fast, describing it as great. There were several mentions that the wifi worked perfectly and was very reliable, contributing to a comfortable stay. However, there were a few instances where guests experienced issues, including no wifi available for certain periods and occasional disconnections. Despite these occasional lapses, a significant number of guests found the wifi to be satisfactory during their stay.
Pool
LiveTulum boasts a pool area that garners frequent praise from guests for its comfort and beauty. The pool, situated often in sunny spots, provides a perfect place to cool off. Guests appreciate its clean, big size and inviting surroundings, including loungers designed for sunbathing. The pool's magnificent entrance and courtyard garden setting add to its appeal, creating a charming and picturesque environment.
Several reviews highlight the convenience of direct access to the pool from specific rooms and terraces, enhancing the overall guest experience. The pool also lights up in various colors at night, providing a beautiful ambiance. Staff efforts to maintain the cleanliness despite nearby construction are noted, though occasional dirt due to construction dust has been mentioned.
Overall, the pool at LiveTulum is described as a must-have feature for those visiting Mexico, offering a lovely, relaxing spot within the hotel premises. With its well-maintained surroundings, the pool area stands out as a central, delightful aspect of the guest experience at LiveTulum, providing an enjoyable retreat for swimming and relaxation.
Parking
LiveTulum offers an excellent parking experience for its guests with a number of positive mentions regarding the availability and convenience of parking facilities. The hotel provides free parking, including reserved spaces right in front of the establishment, making it easy for guests to find a spot for their vehicle. The parking spaces are secure and accessible, contributing to a hassle-free stay.
In addition to being within walking distance from the center of Tulum, the on-site parking facilities add an extra layer of convenience for travelers. With easy access to the parking area and additional nearby amenities like a convenience store and an ATM, guests have everything they need at their fingertips. Overall, the parking experience at LiveTulum is both efficient and complimentary, enhancing the overall appeal of the property.
Outdoor Pool
LiveTulum offers guests a delightful experience with its beautiful outdoor pool area, surrounded by palm trees. The pool is consistently described as large, clean and well-lit, making it not only visually appealing but also perfect for a refreshing swim at any time of the day. The communal areas around the pool are nourished and cozy, providing welcoming spaces for guests to relax and unwind.
One of the standout features of the hotel is the direct pool access from some ground-floor rooms, allowing guests to immediately jump into the pool from their rooms or enjoy a poolside balcony view. The pool's temperature is great, enhancing the swimming experience on warm days.
Although there was minor construction work nearby, guests found the pool area to be a tranquil oasis, perfectly complemented by the hotel's convenient location. Towels are provided for swimmers and the pool's size is adequate for proper swimming. Overall, the fantastic outdoor pool at LiveTulum provides an idyllic setting for guests seeking both relaxation and fun during their stay.
Boutique-Style
Nestled in the heart of Tulum, LiveTulum embodies the essence of a boutique hotel, offering a warm welcome and charming design. Guests consistently praise its beautiful decoration and well-thought-out design, both inside and out. The intimate and cozy ambiance, characterized by charming details and a lovely décor, makes it an appealing choice for travelers seeking authenticity.
The location is another highlight with the hotel conveniently situated within walking distance of Tulum's main attractions, cementing its status as a little gem in the center. The common areas are simple yet lovely, reflecting the boutique touch that defines the property.
Overall, LiveTulum is a beautifully furnished and well-decorated hotel that offers a pleasant and intimate experience in a prime location.
Yes, LiveTulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at LiveTulum.
No, LiveTulum doesn't allow dogs.
Yes, parking facilities are available at LiveTulum.