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Summary of reviewsLuxury Condos Macondo Tulum offers a luxurious and comfortable stay, highlighted by its modern, spacious and aesthetically pleasing apartments. Nestled within the gated community of Aldea Zama, the location provides a safe and serene atmosphere with 24-hour security, making it ideal for those with their own vehicles or those comfortable using taxis. The property is situated between downtown Tulum and its beautiful beaches, bringing guests close to various attractions, restaurants and shopping areas, although the ongoing construction in the area may pose some minor travel inconveniences.
Guests consistently praise the elegant and well-maintained accommodations, complemented by practical layouts, fully equipped kitchens and stylish, comfortable furnishings. The spacious units range from large apartments to luxurious penthouses with private jacuzzis and expansive terraces. The tranquil pool area and scenic rooftop spaces further enhance the peaceful environment.
Cleanliness enjoys high marks with many guests emphasizing the spotless and well-maintained condition of the condos. Nevertheless, there are occasional reports of minor issues like infrequent cleaning services or slight lapses in upkeep, which the management may need to address.
Exceptional staff service is a standout feature with many guests highlighting the friendliness, attentiveness and professionalism of the team. Specific mentions of staff members going above and beyond contribute significantly to the positive guest experiences.
The WiFi quality varies with some guests experiencing reliable and fast connections, while others encounter connectivity issues. The pool receives generally favorable reviews, lauded for its warmth and suitability for families, despite occasional concerns about maintenance.
Beds at Luxury Condos Macondo Tulum are described as large, comfortable and highly conducive to a relaxing stay, receiving considerable praise for contributing to a restful experience. Despite minor issues with the firmness of pillows and the comfort of sofa beds, the overall guest sentiment remains overwhelmingly positive.
In summary, Luxury Condos Macondo Tulum offers a luxurious, secure and comfortable retreat in Tulum, marked by beautiful accommodations, dedicated staff and excellent amenities, making it a highly recommended choice for travelers. Show more
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Categories
Dog Friendly Aparthotel
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Gym
Small Aparthotel
4-Star Aparthotel
Aparthotel with Outdoor Pool
Room Types
Deluxe ApartmentThis spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit has 4 beds.
Penthouse ApartmentThis apartment's standout feature is the rooftop pool. This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit has 4 beds.
Two-Bedroom ApartmentThis spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit has 4 beds.
Guest Reviews
Location
Luxury Condos Macondo Tulum enjoys a mixed location experience as perceived by guests. Nestled within the gated community of Aldea Zama, the area feels very safe and secure with 24-hour security guards. It's a quiet neighborhood, providing a peaceful ambiance for visitors. The locality is just slightly remote, positioned between downtown Tulum and its beautiful beaches, making it ideal for those who have their own vehicle or prefer using taxis. This positioning places guests close to the town's attractions and ruins, in addition to being within walking distance to some restaurants and shopping areas.
However, the ongoing construction in Tulum and particularly around the property can be a downside, making the streets noisy and access somewhat challenging at times. The roads are reported to be in poor condition and without a car, it can be difficult to reach key destinations. Despite these challenges, the location is appreciated by those comfortable navigating by car or bike with the convenience of nearby amenities like grocery stores, spas and pharmacies enhancing the stay. Overall, while the location is commendable for its safety and serenity, new visitors should be prepared for some travel inconvenience due to the ongoing development in the area.
Rooms
The rooms at Luxury Condos Macondo Tulum consistently receive high praise from guests for their aesthetic appeal and comfort. Many describe the apartments as beautiful, modern and spacious with practical layouts and exquisite decorations. The apartments range from large units with multiple bedrooms and bathrooms to luxurious penthouses boasting private jacuzzis and expansive rooftop terraces. Cleanliness is a standout feature with several guests noting the spotlessness and well-maintained conditions of their accommodations.
The rooms come fully equipped, featuring practical kitchens, large common areas and well-furnished bedrooms with king-size beds. Guests enjoy the modern amenities and appreciate that the actual apartments match the online photos. Secure facilities add to the sense of peace and safety, highlighted by 24/7 guard service at the entrance.
The tranquil environment of the condos complements the beautiful design and comfort of the apartments. Guests elaborate fondly on the serene pool area with warm water and impressive views from terrace spaces. Despite a few concerns about minor maintenance issues and a lack of small conveniences like extra towels and water bottles, the overall sentiment is overwhelmingly positive.
In summary, Luxury Condos Macondo Tulum offers spacious, modern and well-furnished apartments that provide a luxurious and comfortable stay for families and groups, making it a highly recommended choice for an unforgettable stay in Tulum.
Beds
Visitors to Luxury Condos Macondo Tulum have overwhelmingly positive things to say about the beds. Many guests noted that the beds are large and provide a high level of comfort, making them a standout feature of the accommodation. The majority of reviews indicate that the beds, along with the pillows and bed sheets, contribute significantly to a relaxing stay. Specific praise was given to the super comfortable and relaxing nature of the beds with some describing them as comfortable XXL beds. However, it was mentioned that the pillows, while fluffy, were consistently firm, which might not suit everyone’s preferences. Additionally, a few guests pointed out issues with the sofa bed's comfort and a lack of sufficient towels. Despite these minor concerns, the general consensus is that the beds at Luxury Condos Macondo Tulum are a highlight, contributing greatly to the overall guest experience.
Cleanliness
Luxury Condos Macondo Tulum boasts modern and stylishly designed apartments in a secure and well-located setting. The facilities are generally described as clean, new and pleasantly quiet. Many guests noted that the apartments are very clean and well-maintained with everything needed for a comfortable stay, including fully-equipped kitchens for those who wish to cook. The condos also feature fresh and nicely decorated interiors.
However, some reviews point to inconsistencies in the cleanliness. Issues such as old and stained linens, hair on surfaces and remnants of previous guests were reported occasionally. The pool received mixed reviews with some guests finding it not up to standard, mentioning plastic waste and discoloration. Additionally, some reviews noted that cleaning services are not frequently provided unless requested with some guests experiencing delayed or inadequate cleaning upon arrival.
Despite these concerns, many guests felt overall satisfied with the cleanliness and the quality of the accommodations, emphasizing the comfort and attractiveness of the condos. However, the management may need to address the periodic lapses in cleanliness to ensure a consistently high standard for all guests.
Staff
At Luxury Condos Macondo Tulum, the excellence of the staff stands out prominently in guest feedback. The team is frequently highlighted for being very friendly, helpful and attentive. Visitors often mention the kindness and proactive nature of the reception staff with specific praises for individuals like Gustavo, Valentina, Irana, Cindy, Javiera, Andréa and Daniel, who went above and beyond to assist guests with various needs including travel accommodations and bike hire.
The attentive care team frequently responds quickly to requests and their efforts contribute significantly to a welcoming and comfortable stay. The staff's pleasant demeanors and excellent service leave a lasting impression, making guests feel well taken care of and valued. Attention to detail and readiness to help make the staff a key part of the positive experience at this luxury destination.
Wi-Fi
At Luxury Condos Macondo Tulum, the experiences with the WiFi seem to vary. On the positive side, several guests found the WiFi to be reliable and even fast, describing it as good and wonderful. Some noted that it didn't break often and they had a decent internet experience. However, other guests faced issues with connectivity, finding the internet to be extremely poor or bad. A few reviews mentioned that the WiFi only worked in specific areas, like the living room and was weak or non-functional in the bedrooms. Despite these mixed reviews, it is clear that the WiFi quality may depend on the specific unit or area within the condos.
Pool
The pool at Luxury Condos Macondo Tulum generally receives positive feedback from guests. Many highlight it as a perfect spot for evening relaxation and commend the warm water, which is great for kids. The pool area is frequently described as nice and well-maintained with some guests noting it to be clean and of a good size. The rooftop jacuzzi and penthouse pools add a touch of exclusivity, making the stay more enjoyable for some.
However, there are instances where guests encountered issues, such as an unclean or non-working pool. Despite these occasional drawbacks, the common areas and the pool are often praised for being very beautiful and pleasant. Families with kids particularly enjoyed the pool, indicating its suitability for a family-friendly stay. Overall, the pool and surrounding amenities add a significant value to the guest experience at the condo, despite some occasional maintenance hiccups.
Yes, Macondo Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Macondo Tulum.
Yes, Macondo Tulum welcomes dogs.
No, parking facilities aren't available at Macondo Tulum.