The Reserve Tulum
Tulum
20.19939300,
-87.47906300
,
Calle 11 Sur Calle 11 Sur, Entre Calle 2 Sur Y 5 Av. Sur
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Summary of reviewsThe Reserve Tulum is an excellent choice for those seeking a peaceful and luxurious escape. Located in Tulum's Veleta area, the hotel provides a serene atmosphere away from the noise and traffic of the city center, making it convenient for guests who appreciate tranquility. Its accessible location, though somewhat removed from central Tulum, remains practical for those with transportation, allowing easy exploration of the town’s attractions.
The accommodations at The Reserve Tulum stand out with their spacious, modern interiors and high level of comfort. Guests consistently praise the well-decorated rooms equipped with amenities like balconies, terraces, mini-fridges and well-fitted kitchens. The beds, often described as incredibly comfortable, contribute to the restful environment, providing guests with an excellent night’s sleep.
Cleanliness is a notable feature with the hotel maintaining spotless and well-kept facilities throughout. Despite isolated incidents of cleanliness issues, the overall hygiene standards remain impressively high, enhancing the overall guest experience.
The staff at The Reserve Tulum is frequently commended for their warmth and attentiveness with specific members receiving individual praise for their exceptional service. The team’s friendliness and willingness to assist play a significant role in ensuring a welcoming and pleasant stay for visitors.
Guests appreciate the reliable and relatively fast free wifi, which supports streaming and other internet needs effectively, making it easy to stay connected.
The hotel’s beautiful outdoor pool is a highlight, providing a relaxing spot surrounded by a lush garden. The pool area’s serene setting, available from early morning until late evening, adds significantly to the hotel’s appeal, despite minor cleanliness concerns.
Parking is convenient with private and free spaces, adding to the overall ease of access for guests with vehicles.
In conclusion, The Reserve Tulum offers a luxurious and tranquil retreat with well-appointed rooms, high cleanliness standards, friendly staff and attractive amenities such as a beautiful pool and convenient parking, ensuring a comfortable and enjoyable stay for its guests.
Categories
The accommodations at The Reserve Tulum stand out with their spacious, modern interiors and high level of comfort. Guests consistently praise the well-decorated rooms equipped with amenities like balconies, terraces, mini-fridges and well-fitted kitchens. The beds, often described as incredibly comfortable, contribute to the restful environment, providing guests with an excellent night’s sleep.
Cleanliness is a notable feature with the hotel maintaining spotless and well-kept facilities throughout. Despite isolated incidents of cleanliness issues, the overall hygiene standards remain impressively high, enhancing the overall guest experience.
The staff at The Reserve Tulum is frequently commended for their warmth and attentiveness with specific members receiving individual praise for their exceptional service. The team’s friendliness and willingness to assist play a significant role in ensuring a welcoming and pleasant stay for visitors.
Guests appreciate the reliable and relatively fast free wifi, which supports streaming and other internet needs effectively, making it easy to stay connected.
The hotel’s beautiful outdoor pool is a highlight, providing a relaxing spot surrounded by a lush garden. The pool area’s serene setting, available from early morning until late evening, adds significantly to the hotel’s appeal, despite minor cleanliness concerns.
Parking is convenient with private and free spaces, adding to the overall ease of access for guests with vehicles.
In conclusion, The Reserve Tulum offers a luxurious and tranquil retreat with well-appointed rooms, high cleanliness standards, friendly staff and attractive amenities such as a beautiful pool and convenient parking, ensuring a comfortable and enjoyable stay for its guests.
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Romantic Aparthotel
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Small Aparthotel
4-Star Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
Situated in the Veleta area of Tulum, The Reserve Tulum offers a peaceful and serene escape from the hustle and bustle of the city center. Its slightly secluded location ensures that guests can enjoy a quiet atmosphere, away from noise and traffic. Though somewhat removed from the central district and beaches, the hotel remains accessible with a vehicle, making it easy to explore Tulum's attractions, restaurants and shops within a short drive.
The hotel's ease of access and clear signage make it simple to find. While the roads leading to the property can be in poor condition and the area feels quite remote, the tranquility of the location is valued by many visitors. Guests highlight the convenience of having transportation, whether it's a car, bike or scooter, to make the most of their stay.
Local amenities such as a nearby Oxxo store, street food stands and yoga classes add charm to the otherwise isolated setting. The presence of a great pool and outdoor area provides a comfortable retreat for guests, enhancing the overall experience despite the distance from central Tulum.
In summary, The Reserve Tulum is ideal for those seeking a relaxing and quiet environment, provided they have means of transportation to navigate the somewhat remote location.
The Reserve Tulum offers an exceptional stay with its impressive and spacious accommodations. Guests consistently highlight the modern, well-decorated interiors and the overall comfort of the rooms, including apartments and studios. The rooms are notably large, featuring comfortable beds described as being "like sleeping on a cloud," and well-maintained facilities. Many reviews emphasize the high level of cleanliness and the peaceful, tidy surroundings.
Additional amenities like balconies, terraces, mini-fridges and well-equipped kitchen areas in the rooms add convenience and enhance the experience. The charming garden area and the presence of many plants and birds contribute to the serene atmosphere. Although located on the outskirts of Tulum, the tranquility and beauty of the setting are frequently mentioned as positive aspects.
The combination of spacious, modern rooms and high-quality, well-maintained facilities make The Reserve Tulum a wonderful choice for travelers seeking comfort and a touch of luxury in a peaceful environment.
The Reserve Tulum has received numerous positive reviews regarding the comfort of its beds. Guests often highlight the high quality and super comfortable nature of both the beds and the bedding. The bed provides a hugging sensation that adds to the overall restful experience, making it ideal for a good night's sleep. While the beds are primarily queen size, which may be a bit small for some couples, they are generally described as large and comfortable. The minimalist and modern style of the rooms, complemented by clean environments, adds to the overall appeal. Despite the occasional comment about bed size, especially for those traveling with children, the room's coziness and the delicious, hot amenities further enhance the comfort. The beds, being both comforting and high-quality, contribute significantly to the positive guest experiences at The Reserve Tulum.
The Reserve Tulum receives high praise for its cleanliness with guests consistently commenting on the well-kept and spotless condition of the hotel. The apartments and rooms are described as clean, spacious and modern and many guests noted that the facilities are new and well-maintained. The hotel's cleanliness extends to all areas, including the bathrooms and common spaces, creating a pleasant and tidy environment. Some guests did report issues with ant infestations, dirty sheets and lack of regular cleaning during their stay, though these instances appeared to be less common. Overall, the gleaming and generously designed facilities stand out as a highlight for many visitors, contributing to a general sense of satisfaction with the hotel's hygiene standards.
The staff at The Reserve Tulum earns consistent praise for their friendliness and attentiveness. Guests frequently highlight the welcoming atmosphere created by the team with comments specifically mentioning individuals such as Felipe and Sergio, who made notable efforts to assist and accommodate visitors. Leonel is singled out for his helpfulness and readiness to engage guests, contributing significantly to the overall experience.
Many reviews emphasize the kind and warm nature of the staff, often describing them as super friendly and accommodating. This positive interaction appears to be a key factor in encouraging guests to return. The proficiency in English among some staff members is noted as limited, but their general helpfulness and willingness to go above and beyond compensate for this barrier.
However, there are a few concerns about the availability of the staff, particularly at the reception. Some guests remarked on the absence of staff during their stay, which could impact the level of assistance and attention. Despite this, the overall sentiment is that the team is very nice, always willing to provide assistance and make guests feel welcome. This level of attentive and friendly service seems to play a major role in shaping a positive guest experience at the hotel.
The Reserve Tulum offers a variety of experiences for its guests, including reliable and relatively fast wifi. Many reviews highlight a good wifi connection with speeds up to 20 Mb download and 10 Mb upload, which is functional for most needs. Guests have found the internet signal to be really good, allowing for pleasant experiences with smart TVs and streaming services like Netflix. Despite some instances where the wifi was described as complicated or not working properly, the overall connectivity was generally reported as reliable and fast enough for everyday use.
The Reserve Tulum boasts a beautiful central pool that serves as a peaceful and relaxing retreat for guests. Surrounded by a well-maintained garden with lush plants, the pool area offers a serene environment that enhances the overall experience. Guests have praised the outdoor pool, which is accessible from early morning until 10 in the evening, making it convenient for a refreshing dip at almost any time of day.
The pool itself is often described as nice, good and even great, providing a cool and inviting spot to swim. It is complemented by a nice terrace and courtyard, adding to the charm and appeal of the space. Despite some occasional cleanliness issues, visitors have found the pool area to be a nice and relaxing spot, perfect for unwinding after a day of exploring Tulum.
While the hotel may be a bit secluded and sometimes challenging to locate, the tranquility of the pool area and its surroundings make it worth the effort.
The Reserve Tulum offers convenient and safe parking options for its guests. The hotel provides private, free and outdoor parking spaces right in front of the entrance, ensuring easy access to vehicles. This adds to the overall comfort of staying at the property, which also boasts a good location. Although there are occasional issues with the availability of parking spaces, generally, guests can expect to find parking outside the establishment or directly in front of the hotel. The uncovered parking is appreciated for its convenience despite being semi-good in some instances.
The Reserve Tulum offers guests a beautiful outdoor pool surrounded by a serene and relaxing area. The pool is accessible from early morning until 10 in the evening, providing ample opportunities to enjoy a refreshing swim at various times of the day. The pool area is complemented by a lovely garden, enhancing the overall atmosphere of relaxation and tranquility. Guests have frequently highlighted the pool as a great and cool feature of the hotel that adds an extra bonus to their stay. Despite some mentions of occasional cleanliness issues, the pool remains a standout feature, contributing significantly to the appeal of The Reserve Tulum.
Location Show Map
Location
The hotel's ease of access and clear signage make it simple to find. While the roads leading to the property can be in poor condition and the area feels quite remote, the tranquility of the location is valued by many visitors. Guests highlight the convenience of having transportation, whether it's a car, bike or scooter, to make the most of their stay.
Local amenities such as a nearby Oxxo store, street food stands and yoga classes add charm to the otherwise isolated setting. The presence of a great pool and outdoor area provides a comfortable retreat for guests, enhancing the overall experience despite the distance from central Tulum.
In summary, The Reserve Tulum is ideal for those seeking a relaxing and quiet environment, provided they have means of transportation to navigate the somewhat remote location.
Rooms
Additional amenities like balconies, terraces, mini-fridges and well-equipped kitchen areas in the rooms add convenience and enhance the experience. The charming garden area and the presence of many plants and birds contribute to the serene atmosphere. Although located on the outskirts of Tulum, the tranquility and beauty of the setting are frequently mentioned as positive aspects.
The combination of spacious, modern rooms and high-quality, well-maintained facilities make The Reserve Tulum a wonderful choice for travelers seeking comfort and a touch of luxury in a peaceful environment.
Beds
Cleanliness
Staff
Many reviews emphasize the kind and warm nature of the staff, often describing them as super friendly and accommodating. This positive interaction appears to be a key factor in encouraging guests to return. The proficiency in English among some staff members is noted as limited, but their general helpfulness and willingness to go above and beyond compensate for this barrier.
However, there are a few concerns about the availability of the staff, particularly at the reception. Some guests remarked on the absence of staff during their stay, which could impact the level of assistance and attention. Despite this, the overall sentiment is that the team is very nice, always willing to provide assistance and make guests feel welcome. This level of attentive and friendly service seems to play a major role in shaping a positive guest experience at the hotel.
Wi-Fi
Pool
The pool itself is often described as nice, good and even great, providing a cool and inviting spot to swim. It is complemented by a nice terrace and courtyard, adding to the charm and appeal of the space. Despite some occasional cleanliness issues, visitors have found the pool area to be a nice and relaxing spot, perfect for unwinding after a day of exploring Tulum.
While the hotel may be a bit secluded and sometimes challenging to locate, the tranquility of the pool area and its surroundings make it worth the effort.
Parking
Outdoor Pool
Yes, The Reserve Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Reserve Tulum.
No, The Reserve Tulum doesn't allow dogs.
Yes, parking facilities are available at The Reserve Tulum.
No, The Reserve Tulum doesn't have a gym.
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