The Waves Tulum by BNB Experience
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Summary of reviewsThe Waves Tulum by BNB Experience receives high praise for its modern and stylish aesthetic, spacious accommodations, and exceptional service. Many guests appreciate the beautifully designed hotel, which offers a relaxing retreat despite its positioning in a less developed area of Tulum. Although the location might pose some challenges, those with transportation find it a quieter escape from the bustling central zones.
Breakfast offerings at the hotel are generally held in high regard, with a varied and satisfying buffet featuring both Mexican and American dishes. The dining experience boasts freshly baked pizzas and quality meals, though it can be on the expensive side, with some guests noting a limited menu. The comfortable and spacious rooms often likened to mini-apartments, are another highlight, complete with private whirlpools and well-equipped kitchenettes for added convenience.
Cleanliness is mostly praised, with rooms and facilities shining in terms of upkeep, despite a few reviews calling attention to lapses in maintenance. The staff consistently impresses with their warm hospitality and attentiveness, contributing significantly to a memorable stay.
The hotel offers multiple recreational amenities, including several pools that are modern and well-maintained, providing a pleasant environment enriched by greenery. The spa and gym add to the wellness offerings, although some suggest the gym might benefit from further maintenance. Families find the hotel appealing due to its accommodations tailored for various sizes, thoughtful amenities, and engaging areas for kids, with friendly staff enhancing the experience.
Connectivity, particularly Wi-Fi, sees mixed reviews, with some guests experiencing unreliable service. Parking solutions are efficiently executed, with ample space and protection for vehicles, contributing to a comfortable travel experience.
Overall, The Waves Tulum by BNB Experience stands out for its stylish, spacious accommodations and array of amenities that cater to relaxation and practical needs, making it an appealing choice for travelers seeking comfort and tranquility in Tulum.
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Breakfast offerings at the hotel are generally held in high regard, with a varied and satisfying buffet featuring both Mexican and American dishes. The dining experience boasts freshly baked pizzas and quality meals, though it can be on the expensive side, with some guests noting a limited menu. The comfortable and spacious rooms often likened to mini-apartments, are another highlight, complete with private whirlpools and well-equipped kitchenettes for added convenience.
Cleanliness is mostly praised, with rooms and facilities shining in terms of upkeep, despite a few reviews calling attention to lapses in maintenance. The staff consistently impresses with their warm hospitality and attentiveness, contributing significantly to a memorable stay.
The hotel offers multiple recreational amenities, including several pools that are modern and well-maintained, providing a pleasant environment enriched by greenery. The spa and gym add to the wellness offerings, although some suggest the gym might benefit from further maintenance. Families find the hotel appealing due to its accommodations tailored for various sizes, thoughtful amenities, and engaging areas for kids, with friendly staff enhancing the experience.
Connectivity, particularly Wi-Fi, sees mixed reviews, with some guests experiencing unreliable service. Parking solutions are efficiently executed, with ample space and protection for vehicles, contributing to a comfortable travel experience.
Overall, The Waves Tulum by BNB Experience stands out for its stylish, spacious accommodations and array of amenities that cater to relaxation and practical needs, making it an appealing choice for travelers seeking comfort and tranquility in Tulum.
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Dog Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Resort with Parking
Resort with Gym
Resort for Yoga
4-Star Resort
Resort with Outdoor Pool
Guest Reviews
The Waves Tulum by BNB Experience faces mixed reviews regarding its location. Many guests note its positioning in a poorer, less appealing area of Tulum, which some describe as surrounded by slums and unpaved roads. The immediate neighborhood, while possibly safe, appears underdeveloped and might require a vehicle or taxi for easy access to the beach or central areas of Tulum. The streets leading to the hotel are often described as challenging, especially during the rainy season. However, the hotel itself is praised for being beautiful, modern, and clean, providing excellent facilities and services that guests find impressive for relaxation. Despite the location challenges, some guests appreciate the quieter setting and distance from the more hectic central zones, suggesting that those with transportation means can mitigate location-related concerns.
Breakfast at The Waves Tulum by BNB Experience receives mixed reviews from guests, with notable highlights on its positive aspects. Many guests appreciate the delicious and abundant buffet, often describing it as varied and very satisfying. The breakfast is praised for its quality, featuring an excellent and substantial selection, with tasty options that include both Mexican and American dishes. Guests frequently mention the pleasant service provided by the staff, contributing to a positive dining experience.
Despite these positives, some reviewers point out areas for improvement, such as the limited variety and repetitive menu over several days. Late breakfast times have also been mentioned, making it less convenient for early excursions. Additionally, issues like replenishment and organization occasionally diminish the otherwise flavorful experience. Overall, guests find the breakfast enjoyable, with a variety of options, but some suggest enhancements in variety and logistics could elevate the experience further.
The Waves Tulum by BNB Experience offers a dining experience that boasts both positive and negative aspects. Guests have enjoyed delicious freshly baked pizzas available at the pool bar, which have been praised as great meals. Throughout the day, the food served at the hotel restaurant has generally been well-received, with several reviews noting its quality. However, dining at the hotel can be costly, as both the food and drinks are described as very expensive. While the menu includes options for a quick bite, it appears that choices are somewhat limited, which may not satisfy those seeking a wider selection. Despite the dining being a mixed bag, those who appreciate good food may find some dishes worthwhile, albeit with a higher price tag.
The Waves Tulum, managed by BNB Experience, consistently impresses guests with its spacious and comfortably appointed rooms. Visitors describe the accommodations as mini-apartments or studios that offer more than ample space, complemented by large terraces and private whirlpools that make for an indulgent stay. Most rooms include a well-equipped kitchenette, offering guests the convenience of preparing meals and adding a homey touch to their stay. Beds are universally praised for their comfort, enhancing the restful atmosphere.
Guests often highlight the cleanliness and upkeep of the rooms, though a few note areas where maintenance could improve. The hotel's multiple pools and a private jacuzzi option in some rooms are noted as delightful features. The modern architecture adds to the stylish ambiance. Furthermore, the attentive and friendly staff contribute significantly to the positive experience, making the hotel a relaxing retreat in Tulum's lush environment.
Despite occasional issues with cleanliness and room maintenance, the overall feedback underscores the comfort, spaciousness, and excellent amenities at The Waves Tulum, making it a desirable choice for travelers seeking a balance of luxury and practicality in this coastal paradise.
The general consensus among guests of The Waves Tulum by BNB Experience is that the beds in the hotel are impressively comfortable. Many reviews highlight the beds as super comfortable and cozy, with descriptions like big and soft, offering a restful sleep experience. Guests often mention the comfortable and clean bed linens, along with spacious rooms that add to the overall comfort. Despite a few mentions of harder beds or beds that didn't seem to match expected sizes, the overwhelming sentiment is positive regarding bedding comfort. Additionally, the value for money is often remarked upon, with comfortable beds being a standout feature in the context of excellent facilities, including a well-equipped gym and inviting pool areas. Overall, the comfort of the beds enhances the hotel's appeal as a relaxing retreat.
The Waves Tulum by BNB Experience presents a mixed picture when it comes to cleanliness, according to guest reviews. On the positive side, many guests commend the hotel's clean environment, highlighting spacious rooms, spotless pools, and very clean facilities. The property is described as organized, welcoming, and giving off a relaxing atmosphere, further elevated by the kindness and friendliness of the staff. Additionally, rooms are said to be maintained daily, with the bedding praised for being clean, providing a sense of comfort.
However, other guests point out significant areas that need improvement. Issues such as dirty sheets, stained linens, poorly maintained pools, and a bathroom in need of attention detract from the overall experience. Reports of unpleasant odors, neglected facilities, and unsanitary conditions emphasize the need for more consistent maintenance throughout the hotel. The state of surrounding locations also appears less inviting, affecting guests' perceptions.
Overall, while the rooms and amenities are often seen as clean and modern, there is noticeable feedback regarding lapses in thorough cleaning and maintenance, suggesting that while the hotel has potential, it could benefit from more consistent efforts in maintaining cleanliness and upkeep to enhance guest satisfaction.
The staff at The Waves Tulum by BNB Experience consistently stand out for their exceptional hospitality and attentiveness. Guests frequently praise the friendliness and helpfulness of the team, from the reception to the restaurant. Many visitors mention the positive energy and warm smiles from staff members like Mayte and Mariana, who contribute to an inviting atmosphere. However, some reviews note moments of disorganization and lack of responsiveness, though these seem to be the exception rather than the norm. Overall, the staff's commitment to addressing guest needs and providing a welcoming experience is highly appreciated, making a stay at this hotel a pleasant and memorable one. Their ability to communicate effectively, often via WhatsApp, ensures that guest issues and requests are attended to promptly. While there are areas for improvement, particularly in maintaining consistency across the board, the staff's kindness and dedication leave a lasting impression on visitors.
At The Waves Tulum by BNB Experience, guests have varying opinions about the Wi-Fi service. While some visitors found the internet connection to be good and functioning well in their rooms, others experienced inconsistent performance, with Wi-Fi frequently unavailable or weak, especially in the bedrooms. Many noted that the connection was more reliable in common areas such as the reception. Connectivity issues seemed to vary by room, with some guests resolving their problems by switching accommodations. Although the intermittent and unstable connection posed challenges for some, a few acknowledged similar internet issues are common in Tulum. Despite these challenges, there's hope that improvements are underway, as some guests mention future efforts to rectify these connectivity concerns.
The Waves Tulum by BNB Experience presents a range of wellness offerings, where the spa often garners attention for its variety of features, including a jacuzzi, hammam, and sauna—all included in the stay rate. Guests highlight the completeness and comfort of the hotel facilities, which feature not only the spa but also a gym and multiple pools. The spa specialist is frequently praised for providing excellent services, particularly deep tissue massages that leave a lasting impression. Despite some challenges with maintenance and functionality, the spa pool remains a standout feature for many. Overall, the hotel's array of amenities offers a fulfilling experience for those seeking relaxation.
The Waves Tulum by BNB Experience offers a range of amenities, including a gym that garners mixed feedback from guests. Some visitors have found the gym to be well-equipped, praising it as a nice surprise and appreciating the availability of new equipment and a good treadmill. For these guests, the gym facilities were great, adding to the overall experience of the hotel, which also features a spa and several pools. However, other reviewers note that the gym could benefit from more maintenance, citing old and broken equipment and limited offerings. There are mentions of a gym that is too cold and having some non-functional equipment. While basic workouts are certainly possible, the desire for more variety in equipment is evident. Overall, the gym holds potential but may benefit from updates and careful maintenance to meet guest expectations consistently.
The Waves Tulum by BNB Experience offers an impressive variety of pool options that seem to be a significant highlight for guests. With several pools spread across the property, there's ample opportunity for guests to relax and enjoy the water. The pools are described as spacious, beautiful, and modern, contributing to the hotel’s overall aesthetic appeal. Many guests found the pools with whirlpool functions and private pools in the apartments particularly charming, offering a touch of exclusivity and luxury.
The presence of multiple communal pools, along with private pools in certain accommodations, provides versatility for different preferences, whether guests are looking for a shared experience or a more intimate setting. The pools are often noted to be clean and well-maintained, although some reviews indicate occasional maintenance issues, where proactive cleaning could further enhance the experience.
The hotel grounds are adorned with greenery, adding to the pleasant atmosphere. Guests appreciate the thoughtful layout, including a dedicated pool for toddlers equipped with toys and a slide, making it family-friendly. Despite mixed reviews about pool cleanliness, the general consensus remains positive, thanks to the overall ambiance and the numerous options available.
Aside from the pools, the hotel features a cenote within the complex and offers amenities like a gym, sauna, and jacuzzis, broadening the scope of recreation and relaxation. The facilities, complemented by a scenic location, are conducive to a peaceful stay, despite being somewhat off the beaten path. All in all, the pools at The Waves Tulum significantly enrich the guest experience, serving as a focal point of enjoyment during their visit.
The Waves Tulum by BNB Experience offers a range of parking solutions that enhance the convenience of staying at the hotel. Guests appreciate the spacious and ample parking options, which include a large indoor garage that is both secure and covered, providing shade and protection for vehicles. The availability of multiple parking areas ensures ease of access and a stress-free experience for those traveling with rental cars. The facility also boasts free parking located directly on the premises, adding to the overall comfort of the stay. Despite some mentions of cleanliness issues and the initial appearance of the parking entrance, the overall sentiment leans towards satisfaction with the parking amenities, highlighting their practicality and accessibility.
The Waves Tulum by BNB Experience proves to be an appealing choice for families seeking a comfortable and enjoyable vacation. With spacious accommodations such as large two-bedroom apartments plus a sofa bed in the living room, it's well-suited for families of various sizes. The hotel offers a kids' area that has been praised for entertaining young visitors, and guests appreciate the availability of different pools, including a dedicated children's pool area, allowing families to relax and bond in a safe environment.
Staff friendliness stands out as a strong positive aspect, with particular praise for the front desk personnel who are noted to be exceptionally helpful and accommodating. Parents find the inclusion of amenities such as cribs particularly thoughtful for those traveling with infants. The hotel's modern, clean, and cute décor creates a welcoming atmosphere, though guests noted that not all rooms receive the same level of furnishing, with some rooms lacking terrace chairs.
Families appreciate the convenience the hotel offers, including equipped kitchens and laundry services, ensuring a hassle-free stay. While there are some concerns about safety features, like the absence of side rails on beds, the overall consensus is that The Waves Tulum operates as a family-friendly destination with good facilities that cater to both relaxation and practical needs.
The Waves Tulum by BNB Experience offers a delightful aquatic experience that adds a refreshing touch to any stay. Guests revel in the multiple pools available, including a central outdoor pool that provides ample space for relaxation. The concept of private pools is a standout feature, with many rooms boasting their own mini pools, creating an intimate and cozy atmosphere. Several rooms even have rooftop terraces with private pools, earning high praise from visitors who appreciate the enhanced privacy and tranquility these spaces offer. The pools are generally described as lovely and superb, contributing positively to the overall stay.
The hotel grounds also host a small cenote, adding a touch of local charm and uniqueness to the experience. Spacious and comfortable rooms complement the aquatic amenities with well-equipped kitchenettes, allowing guests to embrace a more self-sufficient stay. The staff, particularly at reception, is noted for their friendliness, adding to the warm and welcoming environment.
While the pools are largely appreciated, some users mention issues such as isolated noise from terrace bathtubs and the temperature of certain private pools not being inviting. Additionally, there's room for improvement with the pricing at the central pool bar.
Overall, The Waves Tulum offers a delightful stay for those who appreciate both relaxation beside the pool and the independence of in-room facilities, despite its location being a bit removed from the seaside.
Nestled in the lush surroundings of Tulum, The Waves Tulum by BNB Experience offers a serene and romantic setting for couples. Guests appreciate the tranquility of the quiet property, where the atmosphere is ideal for relaxation and reconnecting with loved ones. The romantic ambiance of the hotel is complemented by its exceptional facilities, which are described as super comfortable and in excellent condition.
One of the highlights for many is the opportunity to enjoy private moments in luxurious amenities. The private outdoor jacuzzis and plunge pools provide an intimate escape, and the private bathtubs are particularly wonderful, described as excellent for couples seeking serenity. Although some mention the jacuzzis could benefit from more frequent cleaning, the overall experience still evokes a sense of being in a personal cocoon of comfort and romance.
The rooftop features a lovely pool and sun terrace, adding another dimension to the romantic getaway. Here, couples can enjoy sun-kissed moments together in a cozy atmosphere, contributing to their amazing times. For those in search of a romantic escapade, The Waves Tulum offers a beautiful haven to unwind and cherish precious moments together.
The Waves Tulum by BNB Experience offers a genuinely pet-friendly environment, welcoming dogs into its premises and providing a comfortable stay for those traveling with pets. Guests appreciate the pet-friendly facilities, which allow for a pleasant stay with furry companions, enhancing the overall experience. The hotel's cost-benefit aspect is noted positively by visitors as it ensures a satisfying stay for both people and pets. Walking around the area, travelers find friendly interactions with locals and their dogs, heightening the sense of community. However, it is important to mention that the hotel's location presents challenges such as numerous stray dogs that roam near the entrance and throughout the neighborhood. The stray canine presence can lead to disturbances, like constant barking, and occasionally uncomfortable situations, especially around food. Travelers should also be mindful of the overall neighborhood's conditions, where owning a car might be necessary for safer exploration of the surrounding areas. While the pet-friendly nature of the hotel is a major plus, potential visitors might need to be cautious regarding the local environment if sensitive to stray animal interactions.
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Location
Breakfast
Despite these positives, some reviewers point out areas for improvement, such as the limited variety and repetitive menu over several days. Late breakfast times have also been mentioned, making it less convenient for early excursions. Additionally, issues like replenishment and organization occasionally diminish the otherwise flavorful experience. Overall, guests find the breakfast enjoyable, with a variety of options, but some suggest enhancements in variety and logistics could elevate the experience further.
Dinner
Rooms
Guests often highlight the cleanliness and upkeep of the rooms, though a few note areas where maintenance could improve. The hotel's multiple pools and a private jacuzzi option in some rooms are noted as delightful features. The modern architecture adds to the stylish ambiance. Furthermore, the attentive and friendly staff contribute significantly to the positive experience, making the hotel a relaxing retreat in Tulum's lush environment.
Despite occasional issues with cleanliness and room maintenance, the overall feedback underscores the comfort, spaciousness, and excellent amenities at The Waves Tulum, making it a desirable choice for travelers seeking a balance of luxury and practicality in this coastal paradise.
Beds
Cleanliness
However, other guests point out significant areas that need improvement. Issues such as dirty sheets, stained linens, poorly maintained pools, and a bathroom in need of attention detract from the overall experience. Reports of unpleasant odors, neglected facilities, and unsanitary conditions emphasize the need for more consistent maintenance throughout the hotel. The state of surrounding locations also appears less inviting, affecting guests' perceptions.
Overall, while the rooms and amenities are often seen as clean and modern, there is noticeable feedback regarding lapses in thorough cleaning and maintenance, suggesting that while the hotel has potential, it could benefit from more consistent efforts in maintaining cleanliness and upkeep to enhance guest satisfaction.
Staff
Wi-Fi
Spa
Gym
Pool
The presence of multiple communal pools, along with private pools in certain accommodations, provides versatility for different preferences, whether guests are looking for a shared experience or a more intimate setting. The pools are often noted to be clean and well-maintained, although some reviews indicate occasional maintenance issues, where proactive cleaning could further enhance the experience.
The hotel grounds are adorned with greenery, adding to the pleasant atmosphere. Guests appreciate the thoughtful layout, including a dedicated pool for toddlers equipped with toys and a slide, making it family-friendly. Despite mixed reviews about pool cleanliness, the general consensus remains positive, thanks to the overall ambiance and the numerous options available.
Aside from the pools, the hotel features a cenote within the complex and offers amenities like a gym, sauna, and jacuzzis, broadening the scope of recreation and relaxation. The facilities, complemented by a scenic location, are conducive to a peaceful stay, despite being somewhat off the beaten path. All in all, the pools at The Waves Tulum significantly enrich the guest experience, serving as a focal point of enjoyment during their visit.
Parking
Family
Staff friendliness stands out as a strong positive aspect, with particular praise for the front desk personnel who are noted to be exceptionally helpful and accommodating. Parents find the inclusion of amenities such as cribs particularly thoughtful for those traveling with infants. The hotel's modern, clean, and cute décor creates a welcoming atmosphere, though guests noted that not all rooms receive the same level of furnishing, with some rooms lacking terrace chairs.
Families appreciate the convenience the hotel offers, including equipped kitchens and laundry services, ensuring a hassle-free stay. While there are some concerns about safety features, like the absence of side rails on beds, the overall consensus is that The Waves Tulum operates as a family-friendly destination with good facilities that cater to both relaxation and practical needs.
Outdoor Pool
The hotel grounds also host a small cenote, adding a touch of local charm and uniqueness to the experience. Spacious and comfortable rooms complement the aquatic amenities with well-equipped kitchenettes, allowing guests to embrace a more self-sufficient stay. The staff, particularly at reception, is noted for their friendliness, adding to the warm and welcoming environment.
While the pools are largely appreciated, some users mention issues such as isolated noise from terrace bathtubs and the temperature of certain private pools not being inviting. Additionally, there's room for improvement with the pricing at the central pool bar.
Overall, The Waves Tulum offers a delightful stay for those who appreciate both relaxation beside the pool and the independence of in-room facilities, despite its location being a bit removed from the seaside.
Romantic
One of the highlights for many is the opportunity to enjoy private moments in luxurious amenities. The private outdoor jacuzzis and plunge pools provide an intimate escape, and the private bathtubs are particularly wonderful, described as excellent for couples seeking serenity. Although some mention the jacuzzis could benefit from more frequent cleaning, the overall experience still evokes a sense of being in a personal cocoon of comfort and romance.
The rooftop features a lovely pool and sun terrace, adding another dimension to the romantic getaway. Here, couples can enjoy sun-kissed moments together in a cozy atmosphere, contributing to their amazing times. For those in search of a romantic escapade, The Waves Tulum offers a beautiful haven to unwind and cherish precious moments together.
Dog Friendly
Yes, The Waves Tulum by BNB Experience has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Waves Tulum by BNB Experience.
Yes, The Waves Tulum by BNB Experience welcomes dogs.
Yes, parking facilities are available at The Waves Tulum by BNB Experience.
Yes, The Waves Tulum by BNB Experience has a gym.
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