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Summary of reviewsBest Western Royal Star receives commendations for its strategic location, particularly beneficial for guests attending events at Stockholmsmässan. The hotel's proximity to the Älvsjö commuter train station ensures quick and easy access to central Stockholm. Free parking adds convenience for those traveling by car, though the surrounding area may lack vibrant attractions. The location offers a peaceful retreat with excellent connectivity to key areas of Stockholm.
The breakfast service at Best Western Royal Star is a notable highlight, praised for its extensive and varied selection, catering to different dietary needs. Guests enjoy the fresh, frequently replenished buffet that includes both traditional Swedish and continental options. The breakfast atmosphere is generally relaxed with occasional crowding mentioned. Despite some minor critiques, the overall breakfast experience is considered one of the hotel's strong points.
Dining at the hotel is generally well-reviewed with many guests appreciating the delicious and well-cooked dinners served at the restaurant. The service is noted for being excellent with the restaurant offering good food at affordable prices. Although there are occasional negative comments about the quality and creativity of certain meals, the prevailing sentiment supports a commendable dining experience.
The rooms are frequently described as spacious and comfortable, making them suitable for families. Guests appreciate the cleanliness, quiet ambiance and amenities such as mini-fridges and safes. However, some reviews point out the need for renovations and improved climate control. Despite these issues, the cleanliness and daily housekeeping are generally praised.
Staff at Best Western Royal Star are consistently recognized for their friendliness, helpfulness and professionalism. The commendable service provided by the receptionists and other personnel significantly enhances the guest experience, creating a welcoming and supportive environment. The staff’s adherence to COVID-19 protocols and their readiness to assist at any time are additional positive aspects.
WiFi at the hotel receives mostly positive feedback for its reliability and speed, though some guests experience occasional connectivity issues. The gym and sauna are appreciated for being well-maintained and offering a variety of exercise options, although there are suggestions for updating some equipment.
Free and ample parking is a significant plus for guests, especially those traveling by car. The secure parking facilities contribute to a stress-free stay with many guests highlighting this feature as a key advantage.
For families, the hotel is an excellent choice with its spacious family rooms and child-friendly amenities. The children’s playroom is a standout feature, ensuring a pleasant stay for both adults and children. Comfortable beds, accommodating staff and practical facilities further enhance the family-friendly environment.
Comfortable beds across various room types contribute to a restful sleep for most guests, despite a few mentions of beds being too soft or hard. The main beds are generally described as clean, spacious and conducive to a good night's rest.
Guests find the Best Western Royal Star to offer good value for money, reflecting a four-star quality in several aspects such as facilities and service. While some critiques suggest improvements in décor and cleanliness, the overall value, comfort and service provided make it a recommended option for travelers.
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