4-Star HotelSummary of reviews related to the '4 Star' categoryGuests of ACHAT Hotel München Süd feel that the establishment falls short of its 4-star rating, comparing it more to a 3-star tourist hotel. Specific areas of concern include cleanliness with some guests noting dirty windows and rooms not tidied up unless specifically requested. The lack of basic amenities such as kettles, cups and minibars in the rooms has also been highlighted as subpar for a hotel claiming four stars.
Service issues have been flagged, including slow check-in, unhelpful staff and the policy that room service is only available upon request. Guests are also critical of the hotel's upkeep, citing worn-out beds and damaged furniture, which further detracts from the expected 4-star experience.
Additionally, the absence of heating and coffee machines in the rooms was mentioned, along with the high price of breakfast, which did not meet guests' expectations for a four-star hotel. Despite these points, the hotel is still recommended by some, but the consensus is that it does not meet the higher standards typically associated with a 4-star rating.
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