Accessible HotelSummary of reviews related to the 'Accessible' categoryGuests with disabilities experienced mixed levels of accessibility at The Greyhound Hotel. While the location was considered good for those with limited mobility and the staff garnered praise for their helpfulness, several key issues affected the overall experience. The most significant problem noted was the hotel's lift, which had been out of order for months, making it difficult for guests with mobility issues to navigate. In many instances, guests had to carry luggage up multiple floors due to the inoperative lift and there were no support structures like handrails or ramps available.
Ground floor rooms were provided when requested, which was helpful, but other disabled facilities such as walk-in showers were lacking. Poor access around the grounds and the need to navigate multiple fire doors added to the challenges faced by disabled guests. While the staff were accommodating and provided assistance, including carrying bags and addressing issues promptly, the overall lack of functional disabled facilities and the hotel's need for renovation were recurring concerns. The Greyhound Hotel, despite its helpful staff and some accessible features, clearly has significant room for improvement to fully meet the needs of guests with disabilities.
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