4-Star HotelThis hotel offers a central location with easy access to Munich's attractions. Known for its reliable service and comfortable amenities, it provides a pleasant stay for visitors.
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Summary of reviews related to the '4 Star' categoryHotel München City Center, affiliated with Meliá, presents a mixed experience for travelers. Situated in a prime location for accessing Munich's main attractions, including the main station and Oktoberfest site, the hotel is well-positioned for convenience. However, many guests have expressed dissatisfaction with the overall quality and service, which they feel does not align with its four-star status.
The hotel has been criticized for its maintenance and cleanliness, with several mentions of outdated facilities and inadequate cleaning services. Issues such as uncleared used cups, unreplenished coffee supplies, and a general lack of cleanliness detract from the experience visitors expect from a four-star establishment. Additionally, instances of rooms smelling like smoke and encountering dusty areas further marred guests' stays.
While some guests found staff members to be friendly and experienced an acceptable level of service, others were disappointed by the lack of immediate and effective solutions to their concerns. The hotel also falls short in facilities, with the breakfast area described as too small and the quality of offerings, such as canned fruit, not meeting four-star standards.
The parking situation is another point of contention, with the hotel's underground parking being called a nightmare due to its high cost and unsatisfactory experience. Price-performance evaluations consistently note the hotel as overpriced for the quality delivered, with many relegating it to a three-star standard instead.
Despite some positive remarks about the location and a few aspects of the service, the consensus is that Hotel München City Center does not meet the expectations set by its four-star rating or the Meliá brand reputation. Travelers looking for a true four-star experience might find this hotel lacking in several key areas.
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