InterContinental Hanoi Landmark72 by IHG, is a high-end hotel located outside of the busy Old Quarter, providing a peaceful oasis away from the tourist crowds. While some guests note that it may not be the most convenient location for sightseeing, others appreciate the hotel's modern facilities and calm atmosphere. The breakfast receives glowing reviews from guests with top-notch and wonderful options and friendly staff adding to the experience. The guest rooms start on the 63rd floor, offering stunning views of the city skyline and are large, impeccably clean and comfortable. The staff receives high praise from guests with many describing them as friendly, kind, extremely helpful and professional. Overall, the hotel provides a comfortable and convenient stay with top-notch service.
The JW Marriott Hotel Hanoi is a top choice for travelers looking for a luxurious and comfortable stay in Hanoi. The hotel's buffet breakfast is highly praised by guests for its quality and variety with many calling it the best buffet they've had in the city. The rooms are modern, spacious and well-designed with beautiful views even on air-polluted days. The hotel's cleanliness is also a highlight with many guests calling it the cleanest hotel they've ever stayed in. The staff is described as remarkable, courteous, helpful and dedicated to their guests' comfort and satisfaction with many guests mentioning specific employees by name. Overall, the JW Marriott Hotel Hanoi is a great option for travelers looking for a clean, comfortable and luxurious stay in Hanoi.
The 22Land Residence Hotel & Spa Ha Noi receives high commendations for various aspects of its service and amenities. The hotel is strategically located in an accessible area, providing easy proximity to urban amenities, the old town district and the airport. However, its distance from Hanoi's central tourist spots and cultural landmarks means it is more suited to those seeking convenience and easy airport access rather than an immersive experience in Hanoi’s vibrant street life.
Guests are generally satisfied with the breakfast, which features a mix of Vietnamese and Western dishes and a hearty buffet. Despite occasional critiques regarding variety and organization, the breakfast is mostly considered delicious and offers good value for money. Dinner receives mixed reviews with the quality of the food being praised, but the limited menu, small portions and occasional inconvenience such as the restaurant being closed, were points of contention.
The rooms at the hotel receive high praise for being clean, spacious and modern with well-appointed amenities and effective soundproofing in certain areas. However, some minor issues were noted, including smaller standard rooms and occasional noise or mold problems. Cleanliness in general is highly regarded with the hotel maintaining a consistently high standard of daily cleaning, although there are sporadic lapses in specific areas like the pool, gym or occasional housekeeping oversights.
Staff at the hotel are frequently praised for their friendliness and helpfulness, making significant contributions to the comfort and enjoyment of the guests' stays. Despite a few mentions of unprofessional behavior by some cleaning staff, the overall guest experience is enhanced by the staff’s enthusiastic and supportive demeanor.
Wi-Fi at the hotel gets mixed reviews with many guests appreciating the high-speed and reliable internet. However, there are reports of unstable connections, particularly on higher floors and outdoor areas, which may be a concern for those needing a robust connection for work.
The hotel's spa is a notable feature, offering relaxing and enjoyable services like in-room massages and access to facilities such as the sauna and rooftop pool. Although there were some issues with the availability and cleanliness of the spa facilities, guests generally found it a relaxing experience.
The gym is considered small but adequately equipped for a decent workout with newer facilities enhancing the experience despite some outdated machines. The rooftop pool also receives mixed reactions; many enjoyed its cleanliness and panoramic views, although some found it small and occasionally not well-maintained.
Families visiting the hotel appreciate the family-friendly environment with staff making every effort to ensure comfort and willingness to assist, including offering free room upgrades when traveling with children.
Finally, the beds at the hotel are generally considered very comfortable and luxurious with guests particularly praising the king-sized options and clean, soft linens. This contributes significantly to the hotel’s reputation for comfort and relaxation.
Overall, the 22Land Residence Hotel & Spa Ha Noi offers a generally positive experience with clean, modern rooms, helpful staff and a variety of convenient amenities, although there are a few areas where improvements could be made.