Relax Coop Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsRelax Coop Hotel is highly praised for its serene location, nestled in a tranquil, mountainous area with stunning panoramic views and lush landscapes. Guests appreciate the meticulously cared-for garden and the clean, unique natural environment that provides an ideal retreat for relaxation and connection with nature. The hotel's scenic and peaceful surroundings are a significant draw for those seeking to unwind.
The hotel offers a generally positive breakfast experience, characterized by a plentiful and satisfying selection of excellent, balanced and delicious food. Guests appreciate the variety of offerings, although there are occasional concerns about item availability and diversity, especially during peak times or on days with fewer guests. The helpful staff and excellent internet service complement the overall breakfast experience.
Dinner at the hotel receives mixed reviews. While some guests enjoy the rich and delicious meals with sufficient portions, others point out limited variety and repetitive menu options. Issues with slow service and understaffing during peak dinner times are also mentioned. Overall, the dinner service could benefit from more diverse and higher quality offerings to meet broader guest expectations.
Room experiences at Relax Coop Hotel are varied. Positive feedback includes cleanliness, comfort, spaciousness and beautiful views. However, some guests report outdated furniture, cleanliness issues and maintenance problems such as poor soundproofing and small showers. Despite these concerns, the rooms offer a good price-quality ratio and are generally comfortable for a peaceful stay.
Cleanliness throughout the hotel is generally commendable with frequent mentions of clean accommodations and common areas, including the spa and relaxation zones. However, some guests have noted specific issues such as dirty rooms, indoor pool hygiene concerns and occasional cleanliness lapses in bathrooms.
The hotel staff is widely praised for their friendliness, kindness and responsiveness. Guests appreciate the courteous and helpful demeanor of the reception staff and overall positive interactions with the hotel's team. Despite some complaints about staff shortages in the restaurant, the staff's warm and helpful attitude significantly enhances the guest experience.
The spa at Relax Coop Hotel is described as clean and well-maintained with a nice relaxation area and friendly service staff. However, some guests note inconsistencies with operational spa facilities and advertised procedures not always matching actual experiences.
The gym receives mixed feedback with positive comments on maintenance and modernization but criticism for its small size, lack of proper workout equipment and cleanliness issues.
Pool facilities are generally clean and well-maintained, though the water temperature is often noted as too cold. Despite this, the spacious and clean pool areas provide a relaxing environment for guests.
The hotel caters well to families with a park-like environment and suitable spaces for children to explore. While some specific room placement requests were not honored, resulting in noise disruptions, the overall family-friendly atmosphere and facilities are appreciated.
Mixed reviews are shared regarding the beds with some guests finding them comfortable while others report discomfort due to worn-out mattresses and pillows in need of replacement.
For business travelers, the hotel offers a conducive environment for work, though there is no dedicated business center. The restaurant provides delicious food with prompt service, despite occasional staff shortages and longer wait times.
The indoor pool receives generally positive feedback for cleanliness and a warm, inviting atmosphere. However, experiences with water temperature and the mineral content of the pool and jacuzzi vary, indicating some room for improvement.
In summary, Relax Coop Hotel provides a tranquil natural setting and a generally positive guest experience with room for improvement in dining variety, room updates and spa and pool temperature consistency. The friendly and helpful staff, along with the serene environment, remain standout features.
Categories
The hotel offers a generally positive breakfast experience, characterized by a plentiful and satisfying selection of excellent, balanced and delicious food. Guests appreciate the variety of offerings, although there are occasional concerns about item availability and diversity, especially during peak times or on days with fewer guests. The helpful staff and excellent internet service complement the overall breakfast experience.
Dinner at the hotel receives mixed reviews. While some guests enjoy the rich and delicious meals with sufficient portions, others point out limited variety and repetitive menu options. Issues with slow service and understaffing during peak dinner times are also mentioned. Overall, the dinner service could benefit from more diverse and higher quality offerings to meet broader guest expectations.
Room experiences at Relax Coop Hotel are varied. Positive feedback includes cleanliness, comfort, spaciousness and beautiful views. However, some guests report outdated furniture, cleanliness issues and maintenance problems such as poor soundproofing and small showers. Despite these concerns, the rooms offer a good price-quality ratio and are generally comfortable for a peaceful stay.
Cleanliness throughout the hotel is generally commendable with frequent mentions of clean accommodations and common areas, including the spa and relaxation zones. However, some guests have noted specific issues such as dirty rooms, indoor pool hygiene concerns and occasional cleanliness lapses in bathrooms.
The hotel staff is widely praised for their friendliness, kindness and responsiveness. Guests appreciate the courteous and helpful demeanor of the reception staff and overall positive interactions with the hotel's team. Despite some complaints about staff shortages in the restaurant, the staff's warm and helpful attitude significantly enhances the guest experience.
The spa at Relax Coop Hotel is described as clean and well-maintained with a nice relaxation area and friendly service staff. However, some guests note inconsistencies with operational spa facilities and advertised procedures not always matching actual experiences.
The gym receives mixed feedback with positive comments on maintenance and modernization but criticism for its small size, lack of proper workout equipment and cleanliness issues.
Pool facilities are generally clean and well-maintained, though the water temperature is often noted as too cold. Despite this, the spacious and clean pool areas provide a relaxing environment for guests.
The hotel caters well to families with a park-like environment and suitable spaces for children to explore. While some specific room placement requests were not honored, resulting in noise disruptions, the overall family-friendly atmosphere and facilities are appreciated.
Mixed reviews are shared regarding the beds with some guests finding them comfortable while others report discomfort due to worn-out mattresses and pillows in need of replacement.
For business travelers, the hotel offers a conducive environment for work, though there is no dedicated business center. The restaurant provides delicious food with prompt service, despite occasional staff shortages and longer wait times.
The indoor pool receives generally positive feedback for cleanliness and a warm, inviting atmosphere. However, experiences with water temperature and the mineral content of the pool and jacuzzi vary, indicating some room for improvement.
In summary, Relax Coop Hotel provides a tranquil natural setting and a generally positive guest experience with room for improvement in dining variety, room updates and spa and pool temperature consistency. The friendly and helpful staff, along with the serene environment, remain standout features.
Hotel with Spa
Located in Voneshta Voda, this hotel offers a relaxing environment. The area is known for its mineral springs and spa opportunities.
Hotel with Swimming Pool
Offers a swimming pool.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Free Wi-Fi
The hotel provides free Wi-Fi.
Business Hotel
Relax Coop Hotel offers a relaxing environment and essential amenities. It is a suitable option for business travelers seeking a quiet stay.
Hotel with Gym
The hotel complex has a gym equipped with basic equipment for training the major muscle groups, including a bench press, pulleys, and weights.
Hotel with Outdoor Pool
This hotel provides a seasonal outdoor pool. It is available for guests to use during the appropriate season.
Hotel with Indoor Pool
This hotel features a spacious indoor pool measuring 14m in length, 10m in width, and 1.90m in depth, with a dedicated children's section at 0.70m deep. The water is heated to a comfortable 27-30°C and the pool operates year-round. The facility also includes a steam bath, sauna, and a professional lifeguard on duty.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
Hotel with Heated Pool
About Relax Coop Hotel
License: 3169
Guest Reviews
Location
The hotel's garden is meticulously cared for and the surrounding nature is described as uniquely beautiful and clean. Guests appreciate the calm and quiet environment, perfect for those seeking a peaceful retreat amidst breathtaking scenery. The views from the rooms are consistently praised with many visitors highlighting the incredible vistas that contribute to the overall relaxing experience.
Overall, the combination of a fantastic location, scenic beauty and tranquility makes Relax Coop Hotel a sought-after destination for those looking to unwind and immerse themselves in nature.
Breakfast
However, some guests express concerns regarding the diversity and availability of breakfast items, particularly noting that certain dishes or ingredients, like coffee and fruits, may run out quickly and are not consistently replenished. Issues such as cold coffee and the lack of yellow cheese were occasionally mentioned.
Timing can also affect the quality of the breakfast with a more limited assortment on days with fewer guests. Despite these occasional shortcomings, the prevailing opinion indicates an overall positive experience with good quality food and a generally satisfying breakfast service. Additionally, helpful staff and excellent internet service further complement the dining experience at the hotel.
Dinner
However, there were a number of criticisms regarding the dinner service. The most common complaint was about the limited variety and monotony of the menu with some guests pointing out that the options were often reduced to just a couple of dishes like kebabs and meatballs. Others were dissatisfied with the quality of the food, describing it as below par, atrocious or terrible. The lack of side dishes and salads was another frequent issue.
Many guests felt the restaurant was understaffed, leading to slow service, especially during peak dinner times. The set dinner hours, starting at 19:00, were also inconvenient for some. Additionally, there seemed to be a problem with the availability of food with reports of insufficient and scarce dinner options.
In summary, while some guests enjoyed their dinner at Relax Coop Hotel, the overall service and variety of dishes have room for improvement to meet broader guest expectations.
Rooms
However, several guests have pointed out issues, including outdated and worn-out furniture, carpets with stains and inadequate room maintenance. There have been concerns about low hygiene levels with instances of brown spots on sheets and dirt in the bathrooms. The soundproofing of rooms needs improvement and some guests noted problems with the toilet flush and elevator. Additionally, the showers were noted to be quite small and some guests were moved to different rooms during their stay or did not receive the room they originally booked.
Overall, while the hotel rooms are comfortable and offer pleasant views with a good price-quality ratio, the facilities are in dire need of renovation and better upkeep to meet higher sanitary standards and guest expectations.
Beds
Cleanliness
However, there are notable criticisms concerning cleanliness in certain areas. Some guests reported issues such as dirty rooms, poor hygiene in the indoor pool area and cobwebs in bathrooms. There were also mentions of more specific concerns like swallow droppings on balconies and ants in some bathrooms. Despite these drawbacks, the hotel's overall cleanliness seems to receive considerable praise for those looking for a tidy and serene environment.
Staff
Restaurant waitstaff, although sometimes noted as insufficient in number, were generally described as polite, attentive and quick to respond. The staff in general, from managers to maids, were acknowledged for their excellent attitude and adherence to Covid measures, enhancing the overall experience for guests. Instances where the manager's intervention was necessary were positively received with guests feeling the manager's help was valuable.
Despite a few reviews mentioning delays and negative attitudes, the predominant sentiment underscores a high level of satisfaction with the hotel's service. The staff's warmth, helpfulness and consistent smiles contribute significantly to the inviting and pleasant atmosphere, making 'Relax Coop Hotel' a commendable place for visitors seeking courteous and accommodating service.
Spa
However, some aspects fall short. The spa center, while nicely arranged, is small and not always well-maintained. There are instances where spa facilities like the sauna and steam bath were not consistently operational or were forgotten to be turned on. Additionally, the advertised spa procedures have not always matched guest experiences and there were times when no masseur was available for massages. The sauna, despite generally working well, has had occasional issues.
In summary, while the spa at Relax Coop Hotel has its appealing features, there are some inconsistencies that affect the overall experience.
Gym
Pool
Family
However, while the hotel excels in providing a family-friendly atmosphere, some guests have noted concerns. There are instances where specific requests for quiet rooms were not honored, resulting in placements near large children's camps or groups of teenagers, which may disrupt the tranquil experience some seek. Additionally, the dining options are somewhat limited with only a single salad and stew available for dinner and restricted meal times that could inconvenience some family schedules.
Despite these issues, the overall sentiment remains positive with many guests appreciating the good facilities tailored for families and the pleasant environment that makes for a delightful family vacation.
Business
Heated Pool
Indoor Pool
However, opinions on the pool's temperature are mixed with several guests mentioning that it initially felt cold, though it improved after complaints. Some experienced the water as cooler than expected with specific mentions of it feeling cold at 25°C. Additionally, the lack of sunbeds by the pool entrance and some concerns over water cleanliness and dilution were noted.
Overall, the indoor pool at Relax Coop Hotel provides a generally pleasant experience, especially when the water temperature meets guests’ warmth expectations.
Yes, Relax Coop Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Relax Coop Hotel.
No, Relax Coop Hotel doesn't allow dogs.
Yes, parking facilities are available at Relax Coop Hotel.
Yes, Relax Coop Hotel has a gym.
Location Show Map
More Options
