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Summary of reviewsNestled along the serene shores of Lake Macquarie, Pippi's at the Point enjoys a prime location that consistently delights guests with picturesque views and proximity to nature trails, local events and the Newcastle area. The hotel stands out for its newly refurbished rooms that are clean, fresh and bright, offering a welcoming atmosphere enhanced by excellent service. Guests frequently noted the convenience of on-site dining options, such as the bistro and bar, which provide a delightful culinary experience, especially for dinner.
While the absence of breakfast options poses a minor inconvenience, the quality of food and the friendly, helpful staff at the restaurant and bar receive high praise. The hotel's dining area is described as comfortable and inviting, featuring superb and reasonably priced meals with the added charm of live music.
The renovated rooms at Pippi's at the Point further bolster the positive experience, boasting modern, clean décor, comfortable beds, spacious balconies and well-maintained facilities. However, there remains a significant disparity in room conditions with older, unrenovated portions of the property occasionally disappointing guests due to issues like dirty carpets, unclean bathrooms and outdated furnishings.
The hotel's cleanliness receives mixed reviews with many guests relishing the refreshed and tidy rooms, while others encounter lapses in housekeeping. Issues such as sticky surfaces, curdled milk and dusty areas suggest the need for more consistent upkeep.
Staff at Pippi's at the Point are typically recognized for their friendliness, helpfulness and accommodating nature, significantly enhancing the overall guest experience. Although isolated incidents of unfriendliness were reported, the prevailing sentiment is one of appreciation for the dedicated and welcoming team.
The quality of beds also varies with many guests enjoying clean and comfortable mattresses, while others complain about older, sagging beds that require updating. This inconsistency highlights the need for further refurbishments to ensure a universally pleasant stay.
Overall, while Pippi's at the Point shines with its beautiful lakeside location, excellent dining and friendly staff, there is still room for improvement in terms of room renovations and consistent maintenance to meet the expectations and comfort of all guests. Show more
Read review summaries for all categories
3-Star Hotel
Pippi's at the Point is a comfy hotel with lake views. It also features a restaurant and parking.
Small Hotel
Room Types
Double RoomThe spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, an electric kettle, a TV and a balcony. The unit offers 1 bed.
Double Room with Extra BedThe spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, an electric kettle, a TV and a balcony. The unit has 2 beds.
Double Room with Lake ViewThe double room has a private bathroom fitted with a shower and a hairdryer. The spacious air-conditioned double room features a TV, a private entrance, a wardrobe, an electric kettle as well as lake views. The unit has 1 bed.
Guest Reviews
7.4
Good
Location
Nestled along the serene shores of Lake Macquarie, Pippi's at the Point boasts an enviable location that is frequently lauded by its guests. Its proximity to the lake and nearby park provides picturesque views and ideal spots for leisurely strolls, making it a perfect retreat for nature enthusiasts. The newly refurbished rooms enhance the guest experience with their clean, fresh and bright interiors, while maintaining a welcoming atmosphere.
The convenience of being close to local events and the Newcastle area makes it an attractive choice for visitors in town for various activities. Guests appreciate the excellent views, often highlighted from their rooms and the added advantage of on-site dining options such as the bistro and bar which receive favorable mentions.
Perfect for both short stays and longer visits, the location affords easy access to water-centric activities and nearby shopping centers. Whether visiting for family, leisure or events, Pippi's at the Point stands out for its combination of great service, tasteful renovations and above all, a prime lakeside location that continues to draw praise for its beauty and practicality.
Breakfast
Pippi's at the Point offers an excellent dining experience with delicious meals and a beautiful outlook, making it a delightful spot to enjoy dinner while taking in the stunning views of the lake. Despite the remarkable food and friendly, helpful staff, the absence of breakfast options leaves guests needing to venture to nearby cafes or coffee shops for their morning meal. While guests appreciated the great food and drink options available later in the day, many found the lack of breakfast facilities to be a bit inconvenient. Overall, though, guests enjoyed their dining experiences, especially dinner, at Pippi’s.
Dinner
Pippi's at the Point has garnered numerous praises for its dining experience with guests consistently highlighting the superb quality of the food. The restaurant, conveniently located downstairs, receives accolades for its high-quality, delicious meals and excellent service. The dining experience is described as both amazing and easy with an atmosphere that's comfortable and inviting.
Visitors appreciate the great value offered, noting that the meals are reasonably priced without compromising on taste or quality. The pub and restaurant area is frequently mentioned for its wonderful food and fantastic service, which enhances the overall dining experience. There is also a consensus that the live music adds a pleasant touch for most, though it may be a bit disruptive to light sleepers.
Overall, Pippi's delivers a consistent and outstanding culinary experience, making it a highlight of any stay at the hotel.
Rooms
'Pippi's at the Point' offers a mixed bag of room experiences for its guests. Many reviewers highlighted the hotel's prime location, providing excellent views of the lake, which was a consistent favorite. Those fortunate enough to stay in the refurbished rooms were pleased with their modern and clean decor, comfortable facilities and overall maintenance. Fresh renovations have significantly improved guest satisfaction, making the rooms feel new and welcoming.
Cleanliness was frequently noted positively with many rooms described as tidy and well-maintained. Guests appreciated the comfortable beds, excellent shower facilities and stylishly updated interiors. Rooms with spacious balconies offering picturesque lake views were particularly favored.
However, some guests encountered significant issues, especially in the older, unrenovated portions of the property. There were reports of rooms being tired, dusty and in dire need of thorough cleaning and updates. Problems included dirty stained carpets, unclean bathrooms with mouldy shower curtains, outdated and worn furnishings and even unpleasant smells. Certain rooms did not match the online descriptions, causing disappointment upon arrival.
In summary, 'Pippi's at the Point' shines when it comes to lakeside views and renovated accommodations, but the disparity in room conditions suggests a continued need for refurbishment and consistent attention to cleanliness and maintenance.
Beds
The beds at Pippi's at the Point have received mixed reviews. Many guests found their beds to be clean and comfortable with several praising the comfort level and cleanliness of the rooms. Positive remarks were made about the clean and well-maintained linens, contributing to a pleasant stay. Some guests mentioned that they found the beds to be particularly comfortable, adding to the overall appeal of their accommodations.
However, there were several reports of older, sagging and uncomfortable mattresses that need updating or replacing. A number of guests found the beds to be either too small, creaky or lumpy, which detracted from their comfort. It is clear that while some beds have been recently refurbished and meet guest standards, there remains a significant portion that requires attention to improve the overall experience.
Overall, the beds at Pippi's at the Point vary significantly in quality, indicating that while some rooms have been updated, others are in need of refurbishment to meet consistent standards of comfort.
Cleanliness
Pippi's at the Point boasts a range of reviews regarding the cleanliness of the hotel, presenting a mixed but informative picture. While many guests commend the property for being clean, tidy and modern, others highlight significant issues with the cleanliness and maintenance of some rooms.
Positive remarks frequently emphasize clean and comfortable rooms, modern amenities and friendly staff. Guests appreciate the rooms being freshly renovated and the overall property being maintained in a presentable state. Additionally, the convenient location and quiet ambiance enhance the overall experience for many visitors.
However, several reviews uncover areas for improvement. Guests have pointed out issues such as dirty carpets, unclean bathrooms with leftover soaps and hair and dusty surfaces. Complaints also include outdated furniture and fittings, incidents with cockroaches and unpleasant odors in some rooms. Several reviews mention specific problems like curdled milk in the fridge and sticky surfaces, reflecting lapses in routine housekeeping.
In summary, while Pippi's at the Point has received numerous positive comments on cleanliness, there are notable inconsistencies that suggest the need for more rigorous and consistent upkeep to ensure a consistently pleasant stay for all guests.
Staff
Reviews from guests at 'Pippi's at the Point' reveal a highly positive experience with the hotel's staff. Comments frequently highlight the staff's friendliness, helpfulness and accommodating nature. Guests felt welcomed and appreciated by the team, noting that the staff went above and beyond to make their stay comfortable. Specific instances of exceptional service include staff members offering to carry luggage and providing comprehensive local information. The restaurant and bar staff also received praise for their friendly demeanor and great service. However, there were isolated reports of unfriendliness, particularly during check-in and check-out and some guests experienced less accommodating behavior from the bar staff. Nonetheless, the overwhelming sentiment remains that the staff at 'Pippi's at the Point' significantly contribute to a pleasant and enjoyable stay.
3 Star
Pippi's at the Point garners mixed reviews with a spectrum of satisfaction evident in guests' ratings. The positives highlight certain appealing aspects: the hotel boasts good password-free WiFi and an advantageous location directly across from the lake, offering guests pleasant views. Additionally, the convenience of on-site dining options for food and drink downstairs is appreciated.
Among the more favorable reviews, scores ranged from 7/10 to 9/10, suggesting that a number of guests found their stay to be reasonably pleasant and some even expressed their intention to return to Pippi's at the Point or recommend it to others.
However, the hotel’s facilities and services appear to have received some critique with mentions of stained carpets detracting from the overall environment. Reviews with lower ratings label their experiences as disappointing or passable, reflecting a disparity in expectations versus reality. This mix of feedback suggests that while Pippi's has strengths in location and basic amenities, there may be room for improvements in terms of cleanliness and value for the price.
No, Pippi's at the Point doesn't have any pool.
No, a spa isn't available at Pippi's at the Point.
No, Pippi's at the Point doesn't allow dogs.
No, parking facilities aren't available at Pippi's at the Point.