Accessible HotelAs part of the Holiday Inn Express brand, this hotel is expected to provide accessible room options and features in line with brand standards.
Show more
Summary of reviews related to the 'Accessible' categoryThe Holiday Inn Express Southampton - M27, J7, an IHG Hotel offers several accessible features, although guest experiences varied. On the positive side, the hotel is easily accessible by car, featuring ample disabled parking spaces close to the entrance. Guests noted that the hotel was accessible throughout with facilities including accessible rooms and toilets equipped with handrails. The accessible rooms were generally described as spacious and comfortable with functional bathrooms.
However, some challenges were noted. While some found the accessibility to be perfect, others reported difficulties, including long walks from disabled rooms to reception and the absence of ramps for wheelchairs. Issues such as a dirty elevator, inadequate dropped kerbs in the car park and occasional non-functional lifts were also mentioned. Despite these issues, the staff received praise for their helpfulness, especially from guests with conditions like Multiple Sclerosis. While accessibility was generally as needed for many visitors, improvements could enhance the stay for those with more specific needs.
Show moreRead review summaries for all categories
