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Mercure Birmingham West Hotel

West Bromwich , Birmingham Road (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Birmingham West Hotel is situated in a convenient location with easy access to the motorway and public transportation. While the breakfast options are mixed, the hotel provides a reasonable price and well-equipped rooms, albeit some are dated. The hotel is also praised for its cleanliness, friendly and professional staff and comfortable beds. The spa and pool facilities have received mixed reviews with some guests enjoying them while others found them lacking. Parking charges have disappointed some visitors, but overall, the Mercure Birmingham West Hotel provides a comfortable and convenient stay. While some guests raise issues with the hotel being labeled as a 4-star establishment, most are overall satisfied with their short stays.
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Hotel with Swimming Pool

Mercure Birmingham West Hotel is an ideal destination for travelers seeking authentic and local experiences. One of the hotel's remarkable features is its on-site swimming pool, perfect for guests looking to unwind and enjoy some leisure time.

The indoor pool is heated and treated with chlorure, providing a comfortable and refreshing swimming experience. Additional amenities include a shower area and a designated children's pool, catering to the needs of younger guests. The hotel also ensures guest safety, with staff trained in first aid readily available.

The swimming pool measures a minimum of 10 meters (32.808 ft) in length, providing ample space for a relaxing dip or some light exercise. This hotel offers a well-rounded and enjoyable stay for all its guests.

Heated Pool Children's Pool Pool Lap Lanes

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Children's Pool

Hotel with Heated Pool

Room Types

Standard Double Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Privilege King Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Single Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Single Room - Disability Access Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Standard Twin Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Twin Room - Disability Access Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Small Double Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Double Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Twin Room This air-conditioned twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

About Mercure Birmingham West Hotel

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Guest Reviews

7.4

Good

Location

Guests of the Mercure Birmingham West Hotel rave about its location. The hotel is conveniently situated for easy access to the motorway and a tram stop less than a mile away. The hotel is perfect for those commuting in and out of Birmingham with great connections to the city center. For football fans, the hotel is located near the WBA football ground. The hotel is also a great base for visiting the area with guest reviews noting the ideal location for visiting and that the hotel was spot on for their needs. While some guests note that the location of the hotel isn't the best, others appreciate that it is situated outside of the city in a serene location. Overall, guests agree that the Mercure Birmingham West Hotel has a great location with easy access and parking, making it a convenient and comfortable option for visitors to the area.

Breakfast

Guest reviews of the breakfast at Mercure Birmingham West Hotel are mixed. Some guests enjoyed the delicious, fresh and varied breakfasts with excellent service from the polite and accommodating hostess. However, other guests found breakfast options limited with some food containers remaining empty and some dishes tasting bland or being poorly cooked. Vegan guests also found the breakfast choices to be poor. The restaurant/bar closing early disappointed some guests, but others found the food to be amazing and at a reasonable price. Some guests complained of wrong food orders and found some breakfast options to be missing like hash browns, while others enjoyed tasty tomato soup. Overall, breakfast at the hotel had varying degrees of quality, despite being of reasonable price and could sometimes use improvement.

Rooms

While some guests raved about the comfortable hotel beds and spacious rooms at Mercure Birmingham West Hotel, others had less positive experiences. Many mentioned that the rooms were on the small side with some double rooms particularly cramped. Others lamented poor room conditions, noting that towels were sometimes dirty and that some bathrooms were not very clean. The walls were reportedly thin and poorly soundproofed with some guests hearing noise from the next room, particularly the TV. Some visitors also expressed disappointment with the dated appearance of certain rooms and the lack of storage. However, there were also those who praised the cleanliness of their accommodations and found the beds particularly comfortable. Some noted the modern decor and well-equipped rooms, highlighting amenities like hairdryers and irons. While not all guests were completely satisfied with their rooms, it seems that most enjoyed a clean, comfortable stay at Mercure Birmingham West Hotel.

Beds

The beds at Mercure Birmingham West Hotel are highly praised by guests with many describing them as very comfortable, comfy and clean. Some reviewers stated the hotel bed as the most comfortable they had ever slept on. Guests mention the quality of the room and bed and how the decor is nice and cozily designed. However, a few reviewers did complain about stiff pillows and dated rooms with terrible beds. Overall, guests are content with the clean and comfortable beds, bedding and pillows for a great night's sleep.

Cleanliness

Travellers to the Mercure Birmingham West Hotel can expect a mixed bag when it comes to cleanliness. While some describe the hotel as extremely clean and aesthetically pleasing, others note dirty carpets or tired facilities. Most reviews mention clean rooms and facilities with a few exceptions of bathrooms or windows that could be cleaner. Overall, guests commend the hotel for being comfortable and modern with comfortable beds and quirky artwork. While there are a couple of negative experiences with unclean rooms and dusty surfaces, these seem to be the exception rather than the rule.

Staff

Guests consistently praise the staff at Mercure Birmingham West Hotel for their friendliness, politeness and excellent customer service. From receptionists like Gerry and Yvonne who put a smile on guests' faces, to housekeeping and restaurant staff who are always pleasant and efficient, guests feel welcomed and well taken care of. While a few guests did have negative experiences with unfriendly or rude staff, these were the exception rather than the rule. Overall, guests are impressed by the staff's professionalism and helpfulness and appreciate the warm welcome they receive from the moment they arrive.

Spa

Guests have mixed feelings about the spa and health club facilities of the Mercure Birmingham West Hotel. While the spa is free to use, some found that there were not enough facilities or services available, such as massages, for all guests at the same time. Many guests enjoyed the pool and sauna, but some were put off by missing tiles in the pool or the noisy behavior of other guests. However, those who did receive treatments from the spa staff, specifically Rebecca, raved about the amazing experience. The health club and gym were seen as average, but overall, the other spa facilities were good. Unfortunately, some guests reported an unpleasant experience with another guest or member. The spa is located in a separate building, which some found inconvenient or uncomfortable (especially in the case of noisy guests). Nevertheless, the staff were friendly and welcoming, making for a pleasant spa area overall.

Pool

The pool at Mercure Birmingham West Hotel seems to be a mixed bag for guests. Some love it, while others struggled to find it or were disappointed by its size. Additionally, it seems that the hotel allows non-guest subscribers to use the pool, which may contribute to crowding. On the downside, there were reports of cold showers and early closing times, as well as an unfortunate fire alarm incident. Overall, it appears that those who enjoy a good swim may want to research the pool situation at Mercure Birmingham West before booking.

Parking

Many guests of Mercure Birmingham West Hotel have expressed their surprise and disappointment at the recent introduction of parking charges with some finding it misleading when the hotel was advertised as having free parking. The overnight charge of £7 seems to be the going rate for those who need to park, however, those who have escaped the charge rave about the hotel's easy-to-access location and the ample parking available with some praising the spacious car park and wide parking spaces. A few guests did note that the car park is uneven, though this didn't seem to impact their stay negatively. Overall, while the parking situation may be a bit of a sticking point for some, most guests found the Mercure Birmingham West Hotel to be a great choice regardless.

4 Star

If you're looking for a place to stay in Birmingham, Mercure Birmingham West Hotel may catch your eye. Guests seem to be overall satisfied with their short stays, as there are "no complaints!" and the hotel is described as "very good." Though some guests had different views about the hotel's rating, most agreed that this hotel is "good" for a short stay. To add to its appeal, the location is "nice" and the hotel is "clean" and "beautiful." However, some guests did feel "let down" by the fact that it's labeled as a 4-star hotel. The rooms, some guests believed, could use some improvement like the shower that is considered as "rubbish" for its rating. Guests also noted that for a 4-star hotel, decaf tea and sweeteners should already be supplied in the room. Also, the hotel seems to charge extra for breakfast which may be a turn-off for some travelers.

Yes, Mercure Birmingham West Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes.

Yes, a spa is available at Mercure Birmingham West Hotel.

Yes, Mercure Birmingham West Hotel welcomes dogs.

Yes, parking facilities are available at Mercure Birmingham West Hotel.

Yes, Mercure Birmingham West Hotel has a gym.

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