This hotel has accessible rooms and all areas are accessible to disabled visitors. It also provides parking areas and toilets for disabled visitors. Upper floors are accessible by lift.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Please specify: Room 6
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Room 6
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Room 6
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? Walk in wet room. Wider doors. We have a seat for the shower, frame for the toilet, raised toilet seat. Non slip mats. All on request only. No grab rails
This hotel is IHG's first branded net zero carbon hotel, designed to operate entirely on renewable and solar energy. It has designated parking for guests with disabilities, disability awareness training for all personnel, and facilities for hearing and visually impaired visitors. It offers ground floor bathrooms, shower rooms, and toilets, along with handrails by steps and level access or ramps. Guide dogs are permitted.
This hotel is wheelchair accessible throughout its grounds, with elevators providing access to all levels. Accessible rooms are ADA compliant, featuring accessible door locks, grab bars, tall toilets, adequate clear turning space in bathrooms, and handheld showers with hoses or built-in seats.
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Summary of reviews related to the 'Accessible' categoryHoliday Inn Express Exeter East, an IHG Hotel, offers generally positive accessibility features for guests with disabilities. Many visitors appreciated the spacious and well-designed accessible rooms, noting the wet rooms with no shower trays, making them easy to use. The rooms were highlighted for their cleanliness and modernity, providing wide doors and plenty of maneuvering space. Accessible toilets were conveniently placed and the breakfast area was noted to be easily accessible.
The hotel's staff received praise for their friendly demeanor and assistance in accommodating accessibility requirements. The location also garnered compliments for its easy access to motorways, park and ride services, taxis and shuttle buses, making travel convenient for guests with mobility issues.
However, there were some areas that guests felt could be improved. Some accessible rooms were situated far from the reception, entrance and main facilities, making it challenging for mobility-impaired guests. There were also complaints about the limited number of accessible parking spaces, which could be a significant inconvenience. A few guests faced issues with room details, such as the air conditioning not being turned on and the loud noises from auto-closing doors.
Overall, while the hotel makes a conscious effort to cater to guests with disabilities, there is room for improvement in terms of room placement and parking facilities to ensure a more comfortable stay for all visitors. Show more
