The RidgePoint Hotel
Witbank
-25.88651400,
29.26757400
,
Corner Of Mandela Street And N4 Highway Emalahleni, (previously Witbank)
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Summary of reviewsThe RidgePoint Hotel receives high praise for its prime location, offering easy access to the mall, highway and various amenities, making it an ideal spot for both short and extended visits. Many guests appreciate the convenience of being right next to the N4 and within a shopping center with plenty of restaurants and attractions like a casino nearby. Attributes such as safety, quietness, cleanliness, good parking facilities and well-maintained premises contribute to a comfortable and hassle-free stay.
While opinions on the breakfast experience are mixed, numerous guests found it good, delicious and warm, particularly enjoying the buffet style which some described as scrumptious and awesome. Nonetheless, some guests reported a limited food selection, poor service and earlier breakfast hours not aligning with their schedules.
Regarding the rooms, many guests noted their cleanliness with comfortable bedding and proximity to various venues. However, there are notable complaints about the small size of the rooms and beds, inconsistent cleanliness and outdated and poorly maintained furniture. Issues with amenities such as malfunctioning air conditioning, poor TV picture quality and missing essentials like fridges and hairdryers were also mentioned.
The hotel's cleanliness receives a varied response. Positive remarks highlight the neatness and well-maintained general areas, yet there are frequent complaints about dirty carpets, moldy areas, unclean towels and poorly maintained furniture. Problems with daily cleaning services, including flooding and leaks, were also reported.
Staff at The RidgePoint Hotel generally receive high marks for friendliness and perceptiveness, particularly those at the reception. Reviews frequently praise the efficient check-in and check-out processes and the team's professional attitudes. However, inconsistencies exist with some guests experiencing unfriendliness and lapses in specific services such as housekeeping.
The beds receive differing opinions as well. While some praise the comfort and softness conducive to a good night's sleep, many guests highlight the small size, old and uncomfortable mattresses and poor quality, suggesting that investment in new bedding could significantly improve guest experience.
Overall, while The RidgePoint Hotel has many positive attributes, especially concerning location and staff friendliness, there are several areas identified for improvement, particularly in room quality, breakfast variety and consistent cleanliness.
Categories
While opinions on the breakfast experience are mixed, numerous guests found it good, delicious and warm, particularly enjoying the buffet style which some described as scrumptious and awesome. Nonetheless, some guests reported a limited food selection, poor service and earlier breakfast hours not aligning with their schedules.
Regarding the rooms, many guests noted their cleanliness with comfortable bedding and proximity to various venues. However, there are notable complaints about the small size of the rooms and beds, inconsistent cleanliness and outdated and poorly maintained furniture. Issues with amenities such as malfunctioning air conditioning, poor TV picture quality and missing essentials like fridges and hairdryers were also mentioned.
The hotel's cleanliness receives a varied response. Positive remarks highlight the neatness and well-maintained general areas, yet there are frequent complaints about dirty carpets, moldy areas, unclean towels and poorly maintained furniture. Problems with daily cleaning services, including flooding and leaks, were also reported.
Staff at The RidgePoint Hotel generally receive high marks for friendliness and perceptiveness, particularly those at the reception. Reviews frequently praise the efficient check-in and check-out processes and the team's professional attitudes. However, inconsistencies exist with some guests experiencing unfriendliness and lapses in specific services such as housekeeping.
The beds receive differing opinions as well. While some praise the comfort and softness conducive to a good night's sleep, many guests highlight the small size, old and uncomfortable mattresses and poor quality, suggesting that investment in new bedding could significantly improve guest experience.
Overall, while The RidgePoint Hotel has many positive attributes, especially concerning location and staff friendliness, there are several areas identified for improvement, particularly in room quality, breakfast variety and consistent cleanliness.
Hotel with Free Wi-Fi
This 2-star hotel offers free Wi-Fi in the rooms. It features an outdoor swimming pool, restaurant, and casino, providing guests with entertainment options and connectivity.
Business Hotel
This hotel features conference and event venues with capabilities to host events for up to 30 guests cinema style or 23 schoolroom style. It provides convenient self-service workstations and free unlimited Wi-Fi.
Hotel with Outdoor Pool
This hotel provides an outdoor swimming pool complemented by a patio area, ideal for refreshing swims or lounging. Certain accommodations at the hotel also offer views of the pool.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
The RidgePoint Hotel is consistently praised for its excellent location, offering easy access to key places and facilities. Guests appreciate its proximity to the mall, highway and numerous other amenities, making it an ideal spot for both short and extended visits. The convenience of being right next to the N4 and inside a shopping center adds to its appeal with plenty of restaurants and nearby attractions such as a casino enhancing the overall experience. Safety, quietness and cleanliness contribute to a comfortable stay, while good parking facilities and well-maintained premises ensure a hassle-free visit. The hotel’s central location makes it a perfect base for travelers, offering peace of mind and easy access to the surrounding area.
The RidgePoint Hotel's breakfast experience has generated mixed reviews from its guests. On the positive side, many visitors found the breakfast to be good, delicious, warm and even excellent. A prominent number appreciated the buffet style, describing it as scrumptious and very awesome. However, the reviews also highlight some areas of concern.
Several guests noted the limited food selection and a lack of variety with specific mentions of missing items such as cheese, croissants and eggs. Some guests reported that the breakfast service was poor with staff appearing unhelpful and unfriendly. A few guests experienced issues with food availability and quality, finding the breakfast disappointing, terrible or substandard.
The breakfast timing was also a point of contention for those with early schedules, as it starts at 6:30, which isn't ideal for guests needing an earlier meal.
Overall, while many guests enjoyed the breakfast, there are consistent comments suggesting room for improvement in variety, service and availability.
The RidgePoint Hotel's rooms have received mixed reviews from guests. On a positive note, some guests appreciated the cleanliness, noting that rooms were really clean and neat with comfortable bedding and a clean bathroom. The proximity to various venues and the mall also adds to the convenience for travelers.
However, there are several areas for improvement. A recurring issue mentioned is the small size of the rooms and beds with many guests feeling cramped. Cleanliness, though praised by some, has been inconsistent with reports of dirty carpets, stained sheets and a general lack of dusting. Problems with amenities were also noted, including malfunctioning air conditioning, poor TV picture quality and missing essentials like fridges, hairdryers and toiletries.
The decor and furniture seem to be outdated and in some cases, in poor condition, such as old and uncomfortable sofas and loose bathroom tiles. Specific issues like rooms having a bad smell, poor condition of bathrooms, blocked drains and leakage were pointed out as well.
Overall, while some guests found their stay comfortable and the rooms clean, there are significant concerns that need to be addressed to enhance the guest experience at The RidgePoint Hotel.
At The RidgePoint Hotel, the beds receive mixed reviews from guests. Multiple visitors appreciated the comfort of the beds, praising their softness and how conducive they were to a good night's sleep. However, a significant portion of guests found the beds lacking in several aspects. Many mentioned the beds' small size relative to the price paid and pointed out that the mattresses and pillows felt old and uncomfortable. Issues were also raised about broken bed springs and the overall poor quality of the bedding. A recurring suggestion from guests is that the hotel should invest in new bed mattresses and furniture to enhance the comfort of future stays. Enhancing the bedding situation could considerably improve the overall guest experience at The RidgePoint Hotel.
The RidgePoint Hotel presents a mixed bag when it comes to cleanliness. Positive remarks highlight the overall neatness of the area with some guests noting that their rooms were clean and well-maintained, featuring spotless bathrooms and pristine linen. However, a significant number of reviews point out various cleanliness issues. Complaints include dirty carpets, moldy areas, stale smoke smells and unclean towels. Furthermore, there are reports of poorly maintained furniture, stained sheets and persistently dirty rooms. Guests also experienced issues with daily cleaning services with some mentioning that rooms got flooded, showers leaked and cleaning staff entered rooms without proper notice. Overall, while some aspects of cleanliness are commendable, there is a clear need for consistent and thorough maintenance at the RidgePoint Hotel.
The RidgePoint Hotel's staff generally receive high marks for their friendliness and perceptiveness, especially those at the reception. Reviews consistently highlight receptionists as very friendly, perceptive and efficient, contributing positively to the guest experience with professional and welcoming attitudes. The check-in and check-out processes are often described as fast and efficient, reflecting the staff's proficiency and attentiveness.
However, there are some inconsistencies in guest experiences. While many praise the team's hospitality and helpfulness, a few reviews mention instances of unfriendliness and unprofessional behavior, suggesting that interactions can vary. Additionally, there are specific mentions of breakfast staff needing to arrive earlier and occasional lapses in housekeeping services like no housekeeping provided.
Overall, the general consensus indicates a staff that is largely friendly, attentive and committed to providing great service with room for improvement in consistency and specific service areas.
Location Show Map
Location
Breakfast
Several guests noted the limited food selection and a lack of variety with specific mentions of missing items such as cheese, croissants and eggs. Some guests reported that the breakfast service was poor with staff appearing unhelpful and unfriendly. A few guests experienced issues with food availability and quality, finding the breakfast disappointing, terrible or substandard.
The breakfast timing was also a point of contention for those with early schedules, as it starts at 6:30, which isn't ideal for guests needing an earlier meal.
Overall, while many guests enjoyed the breakfast, there are consistent comments suggesting room for improvement in variety, service and availability.
Rooms
However, there are several areas for improvement. A recurring issue mentioned is the small size of the rooms and beds with many guests feeling cramped. Cleanliness, though praised by some, has been inconsistent with reports of dirty carpets, stained sheets and a general lack of dusting. Problems with amenities were also noted, including malfunctioning air conditioning, poor TV picture quality and missing essentials like fridges, hairdryers and toiletries.
The decor and furniture seem to be outdated and in some cases, in poor condition, such as old and uncomfortable sofas and loose bathroom tiles. Specific issues like rooms having a bad smell, poor condition of bathrooms, blocked drains and leakage were pointed out as well.
Overall, while some guests found their stay comfortable and the rooms clean, there are significant concerns that need to be addressed to enhance the guest experience at The RidgePoint Hotel.
Beds
Cleanliness
Staff
However, there are some inconsistencies in guest experiences. While many praise the team's hospitality and helpfulness, a few reviews mention instances of unfriendliness and unprofessional behavior, suggesting that interactions can vary. Additionally, there are specific mentions of breakfast staff needing to arrive earlier and occasional lapses in housekeeping services like no housekeeping provided.
Overall, the general consensus indicates a staff that is largely friendly, attentive and committed to providing great service with room for improvement in consistency and specific service areas.
Yes, The RidgePoint Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The RidgePoint Hotel.
No, The RidgePoint Hotel doesn't allow dogs.
Yes, parking facilities are available at The RidgePoint Hotel.
No, The RidgePoint Hotel doesn't have a gym.
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