DoubleTree by Hilton Woking
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Summary of reviewsDoubleTree by Hilton Woking stands out as a highly recommended choice for various types of travelers, owing much of its appeal to its excellent location. Conveniently situated near the town center, railway station and local attractions like Thorpe Park and Legoland, it provides easy access to shops, restaurants and transportation. Guests appreciate the hotel's central positioning for both business and leisure purposes.
The hotel's breakfast offering receives largely positive reviews, noted for its wide selection and quality, augmented by the polite and friendly dining staff. While the buffet style is praised, there are occasional complaints about food temperature and restocking issues during busy times.
The dining experience, particularly dinner, generally receives favorable feedback for good food quality and room service. However, there are mixed reviews due to limited vegetarian options, slow service and occasional unavailability of menu items. Despite some negative comments, many guests find the dining satisfactory.
Rooms at DoubleTree by Hilton Woking are well-received for cleanliness, spaciousness and comfortable beds. Modern decor and adequate amenities add to the positive experience, though some guests mention outdated interiors and temperature control issues. Overall, the clean and comfortable stay is highly regarded.
Cleanliness remains a strong point with the majority of guests describing the hotel, including public areas, as very clean and well-maintained. Though isolated incidents of maintenance issues were mentioned, they don’t overshadow the generally high standards of cleanliness.
The staff consistently garners praise for their friendliness, helpfulness and efficiency, contributing significantly to a pleasant stay. Notable staff members receive specific accolades, enhancing the hotel’s reputation for good service despite occasional lapses.
Wi-Fi service at the hotel is generally seen as good and reliable with fast speeds noted in most areas. However, there are some reports of connectivity issues and initial access problems.
The gym facilities are positively highlighted for being well-equipped, clean and organized, making it a strong feature for fitness enthusiasts. While small in size, the gym’s quality is appreciated.
Parking is seen as convenient, benefiting from the hotel's proximity to a multi-storey car park. However, on-site parking can be tight and is viewed as expensive by some guests, an aspect that could potentially be improved.
For families, DoubleTree by Hilton Woking offers a welcoming environment with child-friendly amenities and spacious rooms. Despite some reviews citing small room sizes and inconvenient parking, the family-friendly atmosphere and accommodating staff make it a suitable choice for those traveling with children.
Overall, DoubleTree by Hilton Woking provides a pleasant and comfortable stay with its strategic location, cleanliness and attentive staff, making it a solid option for visitors to the area.
Categories
The hotel's breakfast offering receives largely positive reviews, noted for its wide selection and quality, augmented by the polite and friendly dining staff. While the buffet style is praised, there are occasional complaints about food temperature and restocking issues during busy times.
The dining experience, particularly dinner, generally receives favorable feedback for good food quality and room service. However, there are mixed reviews due to limited vegetarian options, slow service and occasional unavailability of menu items. Despite some negative comments, many guests find the dining satisfactory.
Rooms at DoubleTree by Hilton Woking are well-received for cleanliness, spaciousness and comfortable beds. Modern decor and adequate amenities add to the positive experience, though some guests mention outdated interiors and temperature control issues. Overall, the clean and comfortable stay is highly regarded.
Cleanliness remains a strong point with the majority of guests describing the hotel, including public areas, as very clean and well-maintained. Though isolated incidents of maintenance issues were mentioned, they don’t overshadow the generally high standards of cleanliness.
The staff consistently garners praise for their friendliness, helpfulness and efficiency, contributing significantly to a pleasant stay. Notable staff members receive specific accolades, enhancing the hotel’s reputation for good service despite occasional lapses.
Wi-Fi service at the hotel is generally seen as good and reliable with fast speeds noted in most areas. However, there are some reports of connectivity issues and initial access problems.
The gym facilities are positively highlighted for being well-equipped, clean and organized, making it a strong feature for fitness enthusiasts. While small in size, the gym’s quality is appreciated.
Parking is seen as convenient, benefiting from the hotel's proximity to a multi-storey car park. However, on-site parking can be tight and is viewed as expensive by some guests, an aspect that could potentially be improved.
For families, DoubleTree by Hilton Woking offers a welcoming environment with child-friendly amenities and spacious rooms. Despite some reviews citing small room sizes and inconvenient parking, the family-friendly atmosphere and accommodating staff make it a suitable choice for those traveling with children.
Overall, DoubleTree by Hilton Woking provides a pleasant and comfortable stay with its strategic location, cleanliness and attentive staff, making it a solid option for visitors to the area.
Business Hotel
Located in Woking, this hotel offers modern business facilities and comfortable accommodations for business travelers.
Hotel with Parking
Onsite parking is available, with both limited free spaces and paid options. Secured and covered parking are provided, and EV charging is located nearby.
4-Star Hotel
DoubleTree by Hilton Woking provides modern accommodations and reliable service. Its amenities and convenient location make it a comfortable and practical choice for travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
DoubleTree by Hilton Woking is consistently praised for its strategic and convenient location, making it an excellent choice for travelers. The hotel is ideally situated close to the town center, offering easy access to a variety of shops, restaurants and bars. It is particularly appreciated for being very near to the railway station, which is helpful for those traveling to and from London or the airport.
Guests also appreciate its proximity to local attractions like Thorpe Park, Legoland and the theater. The central positioning makes it perfect for both business purposes and leisure with visitors highlighting its convenience for events, work and exploring the surrounding areas. Additionally, the hotel’s location allows for easy arrival and parking, situated right next to a multi-storey car park.
Overall, the majority of reviews emphasize DoubleTree by Hilton Woking's excellent location, facilitating effortless travel and access to amenities and entertainment, making it a highly recommended spot for a stay in the heart of Woking.
The breakfast experience at DoubleTree by Hilton Woking garners mixed reactions, though the balance leans toward the positive. Many guests praise the wide selection and varied offerings with descriptors like great, excellent, sensational and fantastic being frequently mentioned. The buffet style is appreciated for its comprehensiveness and the variety of both hot and cold items, including international options and homemade bread.
Guests particularly value the friendly and polite dining staff who enhance the breakfast experience, often coming around to offer tea or coffee. The inclusion of kid-friendly options and free breakfast for families also receives positive nods. For those who enjoy continental and cooked varieties, the selection is good with plenty of fruit and generous portions ensuring a fulfilling meal.
On the other hand, some guests highlight areas needing improvement. Concerns about the temperature of the hot food with items often described as cold or mildly warm, are common. Issues such as cold plates, slow service and a lack of variety in egg choices also surface. Some guests found specific items like tinned mushrooms and solid scrambled eggs to be subpar, while others mentioned the breakfast area could be chaotic with occasional lapses in restocking essentials like cups and cutlery.
Overall, the breakfast at DoubleTree by Hilton Woking is praised for its variety and quality but could benefit from more consistent temperature control and better organization during busy times.
Dining at the DoubleTree by Hilton Woking offers a mixed experience, though it generally includes several positive aspects. Many guests noted that the room service for dinner was commendable and not overly pricey. The food quality frequently garnered favorable comments with mentions of fantastic meals enjoyed both at breakfast and dinner. Specifically, dinners in the restaurant and the bar were often described as lovely, fresh and hot with some guests particularly praising the chicken tikka and the nice bar area.
Half-board options were well-regarded with guests appreciating both the breakfast and evening meals as part of their stay. Several reviewers highlighted the good quality of the restaurant food, despite occasional complaints about the limited menu options and lack of cold food choices at breakfast. The bar and restaurant area were generally well-received, noted as clean, spacious and calm, albeit occasionally too hot and slow in service.
However, not all dining experiences were positive. Some guests were disappointed with the dinner menu, particularly vegetarians and those with dietary restrictions. The restaurant service frequently faced criticism for being slow or poor with meals taking a long time to be served or arriving incorrectly. Additionally, there were issues with menu availability, as several items were often not available.
Guests occasionally found the food to be overpriced and bland with some even describing it as dreadful or reminiscent of a school dinner. Despite these drawbacks, the consensus indicates that the dining experience at the DoubleTree by Hilton Woking can be enjoyable, provided the occasional service lapses and limited menu options are considered.
The rooms at the DoubleTree by Hilton Woking have garnered mixed feedback from guests, reflecting a blend of positive notes and areas needing improvement. On the brighter side, many guests have praised the rooms for being very clean, spacious and equipped with comfortable beds. Modern and well-decorated rooms are also noted with some offering nice views and amenities such as bathtubs. Contemporary decor and spacious layouts add to the appeal for various travelers.
However, consistent themes of outdated decor, room maintenance issues and temperature control problems did arise in the feedback. Some rooms were cited as being cold, others too hot and some guests mentioned malfunctioning air conditioning and heating systems. The size of the rooms received varied reactions, being described as quite small by some while others found them large and spacious. In terms of cleanliness, there were instances where rooms were not properly cleaned with dirty towels, worn-out furniture and even cigarette smoke smells troubling some visitors.
While the general ambiance of the hotel is pleasant and modern, improvements in room upkeep and refurbishments would likely enhance the overall guest experience. The DoubleTree by Hilton Woking offers a comfortable stay with clean and modern amenities, but addressing the dated interiors and maintenance concerns could elevate visitors' satisfaction significantly.
Visitors to the DoubleTree by Hilton Woking had varied experiences with the hotel's beds, but many described them as comfortable. Several guests highlighted that their beds were very comfortable, even using terms like cozy and fantastic. The bedding often received high marks for cleanliness with some noting that it met the usual high standards expected from a Hilton hotel.
However, not all feedback was positive. A noticeable number of reviewers found the beds too firm or uninviting with some comparing their experience to sleeping on a slab of marble. The size of the beds was also a point of contention for a few, who mentioned they were on the smaller side. Additionally, sofa beds were frequently critiqued for their discomfort, particularly for family use with comments about thin mattresses and suitability issues.
Pillows also drew mixed reactions; while some called them to die for and praised their plumpness, others found them flat and uncomfortable, pointing out that they should have been replaced. Nonetheless, the overall sentiment leaned more positively towards a comfortable and clean sleeping environment, offering a good night's sleep for the majority of the guests.
DoubleTree by Hilton Woking generally receives positive feedback for its cleanliness. Guests consistently describe the hotel and its rooms as very clean, tidy and well-maintained. Public areas, including the reception and bar, are also noted for being clean and inviting, offering a welcoming experience for visitors. Many highlighted the modern and fresh appearance of the rooms and facilities, often mentioning that the rooms were spotless and well-presented. Despite some isolated complaints regarding stained carpets and occasional housekeeping oversights, the majority of reviews praise the hotel's overall cleanliness and comfort. Guests appreciated the clean and comfortable beds, as well as the spotlessly clean bathrooms. While there were reports of some maintenance issues and outdated decor, these seemed to be exceptions rather than the rule. Overall, DoubleTree by Hilton Woking is recognized for upholding high cleanliness standards, ensuring a pleasant stay for most guests.
The team at DoubleTree by Hilton Woking has received positive feedback for their friendliness and professionalism. Guests frequently praised the reception staff for being welcoming, helpful and efficient. Several specific staff members, such as Adam on the night shift and Daniel at reception, were highlighted for their exceptional service. The supportive nature of the staff was a recurring theme with many guests commenting on their politeness and willingness to go above and beyond to assist guests.
Despite the overwhelmingly positive remarks, some guests did experience issues with certain staff members, describing them as unprofessional or indifferent. Instances of poor communication and slow service were noted, but these seemed to be exceptions rather than the rule. Overall, the consistent friendliness, helpfulness and efficiency of the staff contribute significantly to a pleasant stay at this hotel.
The DoubleTree by Hilton Woking receives mixed feedback regarding its Wi-Fi service with many patrons highlighting the positive aspects. Guests frequently mention that the Wi-Fi is good or decent with several noting that it works well all over the hotel, including in more remote rooms. Fast and reliable internet seems to be a consistent experience for many with some describing the connectivity as excellent.
However, there are also some criticisms. A few guests report difficulties with accessing the Wi-Fi, while others point out that they were not given the Wi-Fi password upon arrival, leading to inconvenience. The Wi-Fi in the lobby area has been described as very poor by some and a handful of reviews mention issues like slow speeds and non-functional access.
Overall, while the general consensus leans towards a positive experience with the Wi-Fi, particularly throughout the hotel and in rooms, there are clearly areas for improvement, especially around accessibility and initial information provision.
The gym at DoubleTree by Hilton Woking receives consistent praise from guests for its impressive facilities. Visitors frequently highlight the excellence of the gym, describing it as well-equipped, clean and meticulously maintained. The equipment is considered top-notch and provides a great workout experience. Many guests appreciate the neatness and organization of the fitness space with terms like "exceptionally clean" and "well maintained" standing out in the reviews. Although there was a remark about the gym being small and missing weights, the overall sentiment remains positive. The gym appears to be a reliable option for fitness enthusiasts seeking a quality workout during their stay.
DoubleTree by Hilton Woking provides the convenience of on-site parking, a sought-after amenity for many travelers. The hotel's central location near the railway station and adjacent to the Victoria Way multi-storey car park ensures that parking is generally not an issue, offering guests various options. The presence of a garage and underground parking is appreciated for its utility and convenience.
However, the hotel’s own car park can be tight and sometimes full with limited and small spaces posing occasional challenges. Additionally, the cost of parking, set at £15 per night, is frequently regarded as steep by guests, which many feel should be included in the room rate given the hotel's brand and standard. Despite the cost, the parking facilities are considered good and the ample parking spaces in the vicinity alleviate some concerns about availability.
Overall, while the convenience of on-site parking at DoubleTree by Hilton Woking is a plus, the high cost and occasional limitations in space are points of contention among guests. The nearby multi-storey car park provides a reliable alternative, ensuring that parking remains manageable.
DoubleTree by Hilton Woking offers a generally positive experience for families, making it a commendable choice for those traveling with children. The hotel boasts a family-friendly atmosphere that includes comfortable and spacious rooms, which families often appreciate. Despite some feedback about the rooms being too small for larger family groups and occasional inconvenience with parking, most guests found their accommodations satisfactory.
Families appreciated the thoughtful touches such as the provision of child-friendly amenities, sofa beds for kids, fridges and coffee makers in the rooms. The hotel excels in its efforts to cater to the needs of children with positive comments about kids sleeping soundly and enjoying their stay. The friendliness of the staff further enhances the welcoming environment and the hotel’s cleanliness is noted as a positive aspect.
Though there are some mixed reviews regarding the size of the family rooms and specific configurations, such as connecting rooms and the size of sofa beds, the overall sentiment is that the hotel provides a pleasant stay for families. The availability of early check-ins is another advantage that parents with young children appreciated.
In summary, DoubleTree by Hilton Woking is recognized for its family-friendly environment, making it a suitable option for family visits, particularly for those with young children.
DoubleTree by Hilton Woking receives mixed reviews regarding its four-star rating and overall ambiance. Some guests appreciate its spacious, comfortable rooms and useful amenities, such as full-length mirrors, decent desk sizes and substantial bathroom sink surfaces. The hotel is often described as a great four-star hotel, providing pleasant stays and good value for money.
However, other guests feel the hotel falls short of the four-star standard, citing subpar experiences and a need for refurbishment. Some reviewers find the hotel’s lighting and limited in-room amenities inadequate, questioning its four-star classification. Despite this, the courteous and friendly service from staff contributes positively to guests' experiences. The hotel also benefits from the convenience of a nearby public multi-storey car park. Ultimately, while some find it comparable to other four-star properties, others believe improvements are needed to truly live up to its rating.
DoubleTree by Hilton Woking receives positive feedback from business travelers, highlighting its strong business focus and suitability for professional stays. The hotel is described as great for business travel, boasting a quiet location that suits business needs. The presence of business-oriented amenities and functional facilities adds to its appeal for business guests.
Check-in is consistently swift with staff frequently praised for their professionalism and businesslike demeanor. The hotel is noted for having business meeting facilities and being suitably located in the city center, providing convenient access for work-related activities. Despite a few remarks about staff training and affordability, the general consensus affirms that DoubleTree by Hilton Woking is a good choice for business travelers.
DoubleTree by Hilton Woking receives praise for its accessible features, making it a suitable choice for guests with disabilities. The hotel offers wheelchair-accessible rooms and bathrooms, ensuring comfort and convenience. A modern and accessible lift provides easy access to different floors. Guests noted that the hotel is well-set-up for accessibility as a standard with wheelchair-friendly facilities available throughout. Additionally, the staff are attentive and make sure that wheelchair-friendly guests are properly escorted when needed. While there was a rare issue with non-functional elevators, the hotel's overall accessibility is commendable with multiple access points via taxis or the station.
The DoubleTree by Hilton Woking has received several positive remarks regarding its luxurious attributes. Guests have highlighted the spacious and well-laid-out rooms, describing them as luxurious and providing plenty of good space to be in. However, some noted that the hotel did not entirely meet their expectations of a typical Hilton or a 4-star experience. A few concerns were raised about the room conditions and noisy air-conditioning. Despite these issues, the maid service was mentioned, but there were comments about minor maintenance oversights. Overall, the hotel offers a comfortable and spacious setting, although it might fall short of the highest luxury standards expected by some guests.
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Location
Guests also appreciate its proximity to local attractions like Thorpe Park, Legoland and the theater. The central positioning makes it perfect for both business purposes and leisure with visitors highlighting its convenience for events, work and exploring the surrounding areas. Additionally, the hotel’s location allows for easy arrival and parking, situated right next to a multi-storey car park.
Overall, the majority of reviews emphasize DoubleTree by Hilton Woking's excellent location, facilitating effortless travel and access to amenities and entertainment, making it a highly recommended spot for a stay in the heart of Woking.
Breakfast
Guests particularly value the friendly and polite dining staff who enhance the breakfast experience, often coming around to offer tea or coffee. The inclusion of kid-friendly options and free breakfast for families also receives positive nods. For those who enjoy continental and cooked varieties, the selection is good with plenty of fruit and generous portions ensuring a fulfilling meal.
On the other hand, some guests highlight areas needing improvement. Concerns about the temperature of the hot food with items often described as cold or mildly warm, are common. Issues such as cold plates, slow service and a lack of variety in egg choices also surface. Some guests found specific items like tinned mushrooms and solid scrambled eggs to be subpar, while others mentioned the breakfast area could be chaotic with occasional lapses in restocking essentials like cups and cutlery.
Overall, the breakfast at DoubleTree by Hilton Woking is praised for its variety and quality but could benefit from more consistent temperature control and better organization during busy times.
Dinner
Half-board options were well-regarded with guests appreciating both the breakfast and evening meals as part of their stay. Several reviewers highlighted the good quality of the restaurant food, despite occasional complaints about the limited menu options and lack of cold food choices at breakfast. The bar and restaurant area were generally well-received, noted as clean, spacious and calm, albeit occasionally too hot and slow in service.
However, not all dining experiences were positive. Some guests were disappointed with the dinner menu, particularly vegetarians and those with dietary restrictions. The restaurant service frequently faced criticism for being slow or poor with meals taking a long time to be served or arriving incorrectly. Additionally, there were issues with menu availability, as several items were often not available.
Guests occasionally found the food to be overpriced and bland with some even describing it as dreadful or reminiscent of a school dinner. Despite these drawbacks, the consensus indicates that the dining experience at the DoubleTree by Hilton Woking can be enjoyable, provided the occasional service lapses and limited menu options are considered.
Rooms
However, consistent themes of outdated decor, room maintenance issues and temperature control problems did arise in the feedback. Some rooms were cited as being cold, others too hot and some guests mentioned malfunctioning air conditioning and heating systems. The size of the rooms received varied reactions, being described as quite small by some while others found them large and spacious. In terms of cleanliness, there were instances where rooms were not properly cleaned with dirty towels, worn-out furniture and even cigarette smoke smells troubling some visitors.
While the general ambiance of the hotel is pleasant and modern, improvements in room upkeep and refurbishments would likely enhance the overall guest experience. The DoubleTree by Hilton Woking offers a comfortable stay with clean and modern amenities, but addressing the dated interiors and maintenance concerns could elevate visitors' satisfaction significantly.
Beds
However, not all feedback was positive. A noticeable number of reviewers found the beds too firm or uninviting with some comparing their experience to sleeping on a slab of marble. The size of the beds was also a point of contention for a few, who mentioned they were on the smaller side. Additionally, sofa beds were frequently critiqued for their discomfort, particularly for family use with comments about thin mattresses and suitability issues.
Pillows also drew mixed reactions; while some called them to die for and praised their plumpness, others found them flat and uncomfortable, pointing out that they should have been replaced. Nonetheless, the overall sentiment leaned more positively towards a comfortable and clean sleeping environment, offering a good night's sleep for the majority of the guests.
Cleanliness
Staff
Despite the overwhelmingly positive remarks, some guests did experience issues with certain staff members, describing them as unprofessional or indifferent. Instances of poor communication and slow service were noted, but these seemed to be exceptions rather than the rule. Overall, the consistent friendliness, helpfulness and efficiency of the staff contribute significantly to a pleasant stay at this hotel.
Wi-Fi
However, there are also some criticisms. A few guests report difficulties with accessing the Wi-Fi, while others point out that they were not given the Wi-Fi password upon arrival, leading to inconvenience. The Wi-Fi in the lobby area has been described as very poor by some and a handful of reviews mention issues like slow speeds and non-functional access.
Overall, while the general consensus leans towards a positive experience with the Wi-Fi, particularly throughout the hotel and in rooms, there are clearly areas for improvement, especially around accessibility and initial information provision.
Gym
Parking
However, the hotel’s own car park can be tight and sometimes full with limited and small spaces posing occasional challenges. Additionally, the cost of parking, set at £15 per night, is frequently regarded as steep by guests, which many feel should be included in the room rate given the hotel's brand and standard. Despite the cost, the parking facilities are considered good and the ample parking spaces in the vicinity alleviate some concerns about availability.
Overall, while the convenience of on-site parking at DoubleTree by Hilton Woking is a plus, the high cost and occasional limitations in space are points of contention among guests. The nearby multi-storey car park provides a reliable alternative, ensuring that parking remains manageable.
Family
Families appreciated the thoughtful touches such as the provision of child-friendly amenities, sofa beds for kids, fridges and coffee makers in the rooms. The hotel excels in its efforts to cater to the needs of children with positive comments about kids sleeping soundly and enjoying their stay. The friendliness of the staff further enhances the welcoming environment and the hotel’s cleanliness is noted as a positive aspect.
Though there are some mixed reviews regarding the size of the family rooms and specific configurations, such as connecting rooms and the size of sofa beds, the overall sentiment is that the hotel provides a pleasant stay for families. The availability of early check-ins is another advantage that parents with young children appreciated.
In summary, DoubleTree by Hilton Woking is recognized for its family-friendly environment, making it a suitable option for family visits, particularly for those with young children.
4 Star
However, other guests feel the hotel falls short of the four-star standard, citing subpar experiences and a need for refurbishment. Some reviewers find the hotel’s lighting and limited in-room amenities inadequate, questioning its four-star classification. Despite this, the courteous and friendly service from staff contributes positively to guests' experiences. The hotel also benefits from the convenience of a nearby public multi-storey car park. Ultimately, while some find it comparable to other four-star properties, others believe improvements are needed to truly live up to its rating.
Business
Check-in is consistently swift with staff frequently praised for their professionalism and businesslike demeanor. The hotel is noted for having business meeting facilities and being suitably located in the city center, providing convenient access for work-related activities. Despite a few remarks about staff training and affordability, the general consensus affirms that DoubleTree by Hilton Woking is a good choice for business travelers.
Accessible
Luxury
No, DoubleTree by Hilton Woking doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Woking.
No, DoubleTree by Hilton Woking doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Woking.
Yes, DoubleTree by Hilton Woking has a gym.
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