InfoSummary of reviewsSera Lake Resort Hotel Spa & Aparts offers a blend of breathtaking natural beauty, excellent amenities and a friendly atmosphere, making it a highly recommended spot for tourists visiting Trabzon. The hotel’s standout feature is its location atop a mountain with panoramic views of Sera Lake, lush greenery and surrounding mountains. This serene and picturesque setting is perfect for relaxation and mental comfort, while also being conveniently close to Trabzon and local attractions.
The breakfast experience receives high praise for its variety, freshness and the picturesque setting, enhancing guests' overall dining pleasure. While a few critiques were noted about limited variety and occasional poor service, the generally positive impressions make breakfast an enjoyable start to the day. Dinner offerings are commended for their deliciousness and quality, despite a smaller menu which some guests feel could benefit from more variety.
The rooms are spacious, comfortable and clean, often featuring stunning balcony views. However, some reviews point out concerns such as outdated decor and occasional maintenance issues. Cleanliness throughout the resort is highly regarded, contributing to the comfort and tranquility of guests’ stays.
The staff is frequently highlighted for their friendliness and exceptional service with several reviews mentioning specific staff members for their outstanding assistance and professionalism. Although a few comments were made about language barriers and the need for more friendliness in certain interactions, the overall feedback emphasizes the staff’s dedication to guest satisfaction.
Wi-Fi service is generally appreciated for its quality and connectivity, though guests occasionally experience weak connections, which are quickly resolved by the attentive staff. The spa facilities, including a Turkish bath, sauna and steam room, are well-received for their cleanliness and relaxing atmosphere, despite minor concerns about booking issues and limited sauna capacity.
The gym, integrated within the spa, is praised for its scenic views and ambiance, though the limited opening hours are noted as an area for improvement. Parking is found to be convenient and free, though some guests mention challenges with navigating the sloped and tight parking areas.
Sera Lake Resort is particularly family-friendly, offering amenities and services catering to all ages, including a kids play area and VIP car services. The availability of family-oriented suites further enhances the convenience and comfort for larger groups.
In summary, Sera Lake Resort Hotel Spa & Aparts combines stunning natural views, excellent service and a range of amenities to provide a memorable and tranquil retreat for visitors to Trabzon. While there are areas for improvement, the overall experiences and positive reviews make it a favored destination for couples, families and anyone seeking a relaxing getaway. Show more
