Hotel with Free Wi-FiSummary of reviews related to the 'Free Wi-Fi' categoryThe reviews for the WiFi at the Best Western London Heathrow Ariel Hotel present a mixed experience for guests. Several guests appreciated the presence of free WiFi and noted that it worked well for their needs. However, there were also consistent remarks about the WiFi being slow, though generally usable.
A recurring issue highlighted was the confusion and inconvenience surrounding the WiFi password, which needs to be requested specifically at check-in. Some guests experienced conflicting information from different staff members regarding the password. There were also complaints about instances of WiFi outages and connectivity issues with a few guests reporting that the WiFi didn't work in their rooms at all.
Despite these challenges, the WiFi service supported essential tasks such as printing out documents, which was appreciated by some guests. Overall, while the hotel offers free WiFi, improvement in speed, consistency and ease of access would likely enhance guest satisfaction.
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