4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Menara features a range of amenities and services that some guests found adequate for a comfortable stay. However, the general consensus among reviews indicates a mismatch between the advertised four-star rating and the actual experience.
Many guests feel the hotel deserves a three-star rating at most, citing that the room conditions and service align more closely with a two or three-star establishment. Issues with cleanliness, furnishings and overall management have been pointed out, suggesting that the hotel does not meet the expectations set by its supposed higher rating. Furthermore, the buffet options and meal suitability were also mentioned as areas where the hotel lacks the standards typically associated with a four-star rating.
Despite these criticisms, there are moments where guests acknowledged aspects of their stay that met their needs and some believed the hotel potentially deserves its four-star status. These positive remarks, however, are overshadowed by recurring comments about the disparity between the hotel's claimed rating and the guest experience.
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