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Summary of reviewsHotel & Talasoterapia Zelai (HSS00653) is renowned for its extraordinary location just steps from Itzurun beach, offering stunning ocean views and close proximity to key attractions such as the hermitage of San Telmo and the renowned Flysch formations along the Basque Coast Geopark. Visitors can revel in breathtaking vistas of the Bay of Biscay from the rooms, dining areas and thalassotherapy spaces. This ideal positioning caters to both beach enthusiasts and those seeking to explore scenic trails or the nearby downtown area.
The hotel’s breakfast experience is generally well-received with guests lauding the high quality and variety of the buffet, which includes options accommodating specific dietary needs. The breathtaking ocean backdrop adds to the dining pleasure. However, some guests noted inconsistencies in service and menu variety. Dinner at the hotel presents a mixed experience; while the set dinner menu is praised for its quality and value, menu variety and consistency can be improved, especially on regular days outside weekends.
Rooms at the hotel are clean and comfortable with some offering spectacular sea views. Feedback on room size and decor varies with some rooms described as spacious and well-lit while others face critiques for being smaller and outdated. Noise issues and worn bathroom facilities are noted areas for improvement, but the tranquil environment and superb location significantly enhance the overall guest experience.
Cleanliness in the hotel is generally commendable with immaculate towels and sheets frequently mentioned, though some inconsistency in areas such as windows and certain facilities is reported. The staff is highly praised for their friendliness and professionalism, particularly the reception team, which enhances the welcoming atmosphere. Despite some isolated language barriers and service issues in the restaurant, the staff’s overall dedication to guest comfort receives high marks.
While the Wi-Fi service could be better, particularly in terms of connectivity and range within rooms, the thalassotherapy spa is a major highlight for guests, offering relaxation and comprehensive treatments in a well-maintained setting. There are some areas needing updates and improvements, but the spa experience remains largely positive.
The pool facilities, including the thalassotherapy pool and jacuzzi, present potential but require refurbishment and better maintenance. The beachfront location is a significant draw, providing immediate access to scenic and unique rock formations, enhancing the hotel’s appeal for beach lovers. Families find the hotel welcoming and ideal for both adults and children with beautiful facilities and a peaceful environment contributing to a pleasant stay.
In summary, Hotel & Talasoterapia Zelai (HSS00653) stands out for its prime location, friendly staff and appealing thalassotherapy spa. While there are areas for improvement in dining variety, room amenities and Wi-Fi connectivity, the overall guest experience is enhanced by the hotel's tranquil setting and stunning coastal views.
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