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Summary of reviewsRoom Mate Collection Helen Berger enjoys an exceptional location in the heart of Valencia, creating a prime base for exploring the city's vibrant attractions. Guests appreciate the proximity to the historic old town, tourist spots and a variety of restaurants, bars and shops, all within walking distance. Despite its centrality, the hotel's surroundings are peaceful, providing a quiet retreat amidst the bustling city.
The breakfast has been consistently praised for its delicious and varied offerings with guests enjoying the extensive à la carte and buffet options. Fresh coffee orange juice and the meticulous breakfast room all contribute to a luxurious morning experience. The staff's attentiveness and friendliness further enhance the breakfast, catering to dietary needs and ensuring a pleasant start to the day.
The in-house restaurant receives high accolades for its exceptional cuisine and lively atmosphere, attracting both hotel patrons and locals. Guests commend the fresh, innovative dishes and the cozy ambiance with excellent drinks and cocktails complementing the culinary experience. Despite occasional slower service, the courteous and attentive staff consistently ensures a delightful dining experience.
Room Mate Collection Helen Berger’s rooms are celebrated for their cleanliness, comfort and thoughtful design. Spacious, bright rooms with stylish furnishings and modern amenities offer a refined and relaxing atmosphere. Guests appreciate the comfortable beds, spacious showers and additional touches like balconies or terraces, contributing to a restful stay. Even though some rooms may be smaller, their well-equipped nature compensates, ensuring a comfortable experience.
The hotel maintains exceptional cleanliness standards with guests highlighting the immaculate rooms and well-maintained public areas. This commitment to hygiene is consistently noted as a major strength, enhancing the overall guest experience.
The staff at Room Mate Collection Helen Berger receive high praise for their exceptional service. Friendly, professional and attentive, the team creates a welcoming atmosphere for all guests. Noteworthy staff members receive special mentions for their outstanding service, making visitors feel at home from check-in to check-out.
Regarding family-friendly features, the hotel excels in providing a welcoming environment for families with children. Amenities like special toiletry kits for kids, spacious family rooms and the proximity to parks make it an ideal choice for family holidays. Families appreciate the exceptional customer service and thoughtful accommodations tailored to their needs.
The wifi service is generally praised for its reliability and speed, making it convenient for guests who need to stay connected. While a few reviewers noted some occasional connectivity issues, the overall experience with the wifi is positive.
Guests commend the beds for their cleanliness and comfort with many describing them as luxurious and conducive to a great night's sleep. The availability of various pillow types and high-quality bedding further enhance the sleeping experience, contributing significantly to overall guest satisfaction.
As a four-star property, Room Mate Collection Helen Berger delivers a polished, modern and welcoming atmosphere. The clean, cheerful setting, coupled with professional staff and high-quality facilities, often exceeds guests' expectations. Although there are minor drawbacks like the lack of common spaces, the hotel is highly regarded for its value and central location.
Ultimately, Room Mate Collection Helen Berger epitomizes luxury through its beautifully designed rooms, high-quality amenities and impeccable service. The elegant decor, combined with a boutique ambiance, ensures that guests enjoy a memorable and sophisticated stay. The hotel's refined surroundings, attentive staff and exquisite culinary offerings make it a standout choice for travelers seeking a luxurious retreat in Valencia. Show more
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Luxury Hotel
This 4-star boutique hotel provides an authentic experience of elegance and quality with 34 modern rooms featuring detailed furnishings, rain showers, and high-quality amenities like hair straighteners. It includes two penthouses with private terraces and an excellent on-site restaurant serving creative international cuisine.
Hotel Taking Steps Towards Sustainability
Part of a local brand, this hotel is among the first hotel chains to receive the 'S Sustainable Tourism' accolade, implementing Sustainable Development Goals measured by an external audit.
4-Star Hotel
This boutique hotel is noted for its central location in Valencia's Ciutat Vella, offering guests easy access to the city's historical attractions. The hotel provides a comfortable and stylish experience, featuring well-appointed rooms and personalized service.
Family Friendly Hotel
Business Hotel
Room Types
Double or Twin RoomThe twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer.
Triple RoomThe triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The triple room features a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as city views.
AtticThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a terrace with city views, this suite also provides soundproof walls and a flat-screen TV. The unit offers 2 beds.
Double Room (1 Adult)The twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin/double room offers a minibar, a tea and coffee maker, a wardrobe, a flat-screen TV, as well as city views. The unit offers 1 bed.
Superior Double or Twin RoomThe twin/double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom boasting a walk-in shower.
Superior Queen RoomThe double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Guest Reviews
9.2
Excellent
Location
Room Mate Collection Helen Berger benefits from an exceptional location right in the heart of Valencia, making it an ideal base for exploring the city's vibrant attractions. Guests frequently highlight its proximity to the historic old town, major tourist spots and an array of restaurants, bars and shops. The central position allows for easy walking access to many key sights, including plazas, cultural centers and the metro, which connects to the airport and other parts of the city. Despite its centrality, the hotel's location is praised for its peacefulness, offering a quiet retreat amidst the bustling city. The convenience of having everything within walking distance makes it a perfect choice for those looking to thoroughly enjoy Valencia's charm and heritage on foot.
Breakfast
Guests at Room Mate Collection Helen Berger consistently praised the breakfast, highlighting its delicious taste, variety and high quality. Many found the à la carte and buffet options extensive and appreciated the availability of fresh and diverse choices, including hearty, sweet and savory dishes. The coffee and fresh orange juice were often noted as exceptional, contributing to an overall luxurious experience.
The breakfast room itself garnered positive remarks for its meticulous attention to detail and pleasant atmosphere. Reviewers frequently referred to the breakfast as a "delight" and "fit for a prince," emphasizing the daily enjoyment it brought. Even though some guests pointed out minor flaws like slower service, limited variety on certain days or the preference for a buffet format, these were generally overshadowed by the overwhelmingly positive reviews.
The attentive and friendly staff further enhanced the breakfast experience, often mentioned for their helpfulness and eagerness to cater to dietary needs, including gluten-free options. The combination of excellent food quality, thoughtful presentation and a pleasant dining environment made breakfast at Room Mate Collection Helen Berger a memorable part of many guests' stays.
Dinner
Room Mate Collection Helen Berger's in-house restaurant consistently receives high praise from its guests for its exceptional cuisine. The restaurant is popular not only with hotel patrons but also with locals, creating a vibrant and lively atmosphere. Guests commend the restaurant's delicious and innovative dishes, often highlighting the freshness and high quality of the food. The range of offerings, including a must-try dinner menu and varied and plentiful breakfast options, assures that there's something delightful for everyone.
The restaurant's cozy ambiance and the convenience of its location in the main lobby make it an ideal spot for dining at any time of day, whether for breakfast, lunch or dinner. Additionally, the restaurant’s exceptional food is complemented by a range of good drinks and expertly crafted cocktails.
While the restaurant sometimes experiences slow service, the courteous and attentive staff consistently receive positive remarks. Additionally, the delightfully prepared meals and exceptional dining service leave a lasting impression, making dining at Room Mate Collection Helen Berger a highlight of many guests' stays. Overall, whether for an exceptional culinary experience or a cozy meal at reasonable prices, the hotel’s restaurant comes highly recommended.
Rooms
Room Mate Collection Helen Berger's rooms have garnered significant praise for their cleanliness, comfort and thoughtful design. Guests appreciate the spacious, bright rooms, noting the stylish furnishings and modern amenities. The hotel's attention to detail is evident with beautifully decorated interiors and practical touches, such as canvas bags and hair straighteners. Visitors frequently highlight the comfortable beds and spacious showers, contributing to a highly relaxed stay.
Many rooms feature balconies or terraces, offering pleasant views and a private space to unwind. High ceilings and soundproofing enhance the experience, ensuring a quiet and restful environment. Although some rooms are noted to be small, their functional and well-equipped nature compensates, making them suitable for short stays.
The overall atmosphere is one of refined comfort and beautiful design with an emphasis on cleanliness and modernity. The hotel's central location and well-maintained structure further add to its appeal, making it an attractive choice for travelers seeking a boutique experience in a stylish, considerate setting.
Beds
Reviews for Room Mate Collection Helen Berger highlight a consistently positive experience with the beds provided. Guests frequently mention that the beds and mattresses are very clean and comfortable, often describing them as large, warm and luxurious. Various types of pillows are noted, catering to different preferences with many praises for the excellent quality bedding and luxurious linens. The mattresses are consistently described as comfortable, often hailed as fantastic or even divine, contributing to a restful night's sleep. The beds are often described as super comfy or incredibly comfy and even the pillows receive commendation for their comfort.
Guests appreciate the availability of extra-large beds, noting that these options enhance the sleep quality further. Although one review mentions a bed being too small and another noting stiffness, the general consensus underscores a high level of satisfaction with the comfort and cleanliness of the bedding. The hotel's commitment to cleanliness is evident with frequent mentions of very clean beds and rooms. The overall sentiment suggests that Room Mate Collection Helen Berger places a strong emphasis on providing guests with a comfortable sleeping environment, contributing significantly to their overall positive experience.
Cleanliness
Room Mate Collection Helen Berger is highly praised for its exceptional standards of cleanliness. Guests consistently note that the rooms and bathrooms are not only stylish and comfortable but also immaculately clean. The hotel's commitment to cleanliness is evident everywhere, from the spotless rooms to the meticulous maintenance of public areas. Cleanliness is a recurring highlight with multiple mentions of rooms being consistently tidy and welcoming throughout guests' stays.
Visitors appreciate the modern and fresh ambiance, complemented by thorough daily cleaning services. The hotel’s excellent hygiene standards extend to its amenities and facilities, contributing to a very clean environment that enhances guests' experiences.
In addition to its outstanding cleanliness, Room Mate Collection Helen Berger receives positive feedback for features like the high-quality breakfast and the courteous staff. Overall, the meticulous attention to cleanliness significantly adds to the hotel's appeal, ensuring a comfortable and pleasant stay for all its guests.
Staff
Room Mate Collection Helen Berger consistently receives high praise for its exceptional staff, who stand out for their friendliness, professionalism and attentiveness. Guests frequently highlight the warm and welcoming atmosphere created by the team, from the receptionists to the restaurant staff.
Particular staff members, such as Tony and Victoria, often receive commendations with reviewers describing Tony as a "shining star" and Victoria noted for her exceptional attention and good disposition. The reception team, including individuals like Daniel, Isabel and other unnamed hosts, are lauded for their informative and kind assistance, creating a smoothly run front desk experience.
Whether attending to guests at check-in, offering detailed recommendations or providing a cheerful welcome, the staff excel at making visitors feel at home. The restaurant and bar staff are repeatedly mentioned for their friendliness and helpful service, ensuring a pleasant dining experience.
Overall, the staff at Room Mate Collection Helen Berger are described as accommodating, efficient, courteous and consistently eager to assist. The team's dedication to excellent service enhances the overall guest experience, making the hotel a highly recommended choice for travelers seeking a hospitable and pleasant stay.
Wi-Fi
Room Mate Collection Helen Berger boasts largely positive reviews regarding its wifi service. Guests have described the wifi as good, strong, fast and reliable. High-speed internet access is available with a reliable connection in all areas, making it an excellent choice for travelers who need to stay connected. The wifi works consistently and even the TV is connected, enhancing the in-room experience. However, some reviewers have noted occasional issues, such as weak connections in certain rooms and difficulty connecting iPhones. Despite these occasional problems, the hotel's location is highly praised for its convenience and centrality, adding significant value to the overall guest experience.
Family
The Room Mate Collection Helen Berger is a welcoming retreat for families with children, gaining high praise for its attentive and professional staff. The hotel provides various amenities specifically for families, such as special toiletry kits for kids and plenty of accessories with services extending to sorting out necessities like strollers. Guests appreciate the family-friendly atmosphere and well-thought-out rooms, including options like the spacious family room on the 5th floor with a large terrace.
The hotel's proximity to various parks makes it an ideal base for family holidays. The restaurant and bar are notably commendable, offering good value and adding to the great atmosphere. Families report feeling at home and safe within the hotel, highlighting the exceptional customer service even for younger guests. Despite some minor issues, overall, the hotel comes highly recommended for a family trip, reflecting excellent staff attention and family-friendly services throughout their stay.
4 Star
Room Mate Collection Helen Berger is a four-star property located in the heart of the old town, making it a perfect choice for a city trip. This clean, modern and cheerful hotel stands out for its polished atmosphere and chic design, as well as its refined, luxury feel. The hotel is highly regarded for its professional staff and high-quality facilities, which consistently meet and sometimes exceed, the expectations of its stated class.
Guests appreciate the clean and welcoming structure, describing it as a cozy place with a superb bar and restaurant. The high-quality rooms and central location are frequently highlighted as major strengths, providing great value for money.
Despite the lack of common spaces such as a hall or living room, Room Mate Collection Helen Berger maintains a genuine four-star experience with some elements elevating it to near five-star standards. However, some minor drawbacks include the slow breakfast service and the inability to pay for the brunch menu for non-hotel guests.
Overall, Room Mate Collection Helen Berger is highly recommended for its high-quality, well-curated boutique experience that offers both comfort and convenience in a central city location.
Luxury
Room Mate Collection Helen Berger epitomizes luxury with its polished, clean and professional ambiance. The establishment boasts beautifully designed rooms that exude a luxurious touch, offering comforts like modern amenities, tastefully decorated interiors and high-quality equipment. Guests consistently praise the stunning decor, from the stylish modern rooms to the luxurious bathrooms and sophisticated atmosphere. The hotel's boutique nature shines through its cozy yet exclusive feel, making it more of a home away from home rather than a typical 4-star hotel.
Renovations have ensured that every inch of the hotel feels freshly updated, enhancing its modern contemporary style. Accommodations range from luxury rooms with picturesque views to beautifully appointed suites, including a penthouse suite, all furnished to a high standard. The entire experience is underscored by an elegant decor that provides a high-end boutique ambiance, further highlighted by a cozy and sophisticated atmosphere.
Guests often mention the high quality of service provided by the professional staff, which adds to the overall luxurious experience. The personal service and attention to detail ensure every stay is memorable and special. The hotel’s elegant design and significant architecture contribute to an environment that feels both intimate and grand.
The culinary options available are of a high standard with many guests raving about the luxurious breakfast and the excellent food overall. The hotel's ambiance, style and special touches make it a standout choice for travelers seeking a refined and opulent stay.
In summary, Room Mate Collection Helen Berger offers a luxurious retreat with its top-tier amenities, beautiful decor and impeccable service, making it a highly recommended option for a sophisticated and comfortable stay.
No, Room Mate Collection Helen Berger doesn't have any pool.
No, a spa isn't available at Room Mate Collection Helen Berger.
No, Room Mate Collection Helen Berger doesn't allow dogs.
No, parking facilities aren't available at Room Mate Collection Helen Berger.
No, Room Mate Collection Helen Berger doesn't have a gym.