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Summary of reviewsHTL Urbano enjoys a stellar reputation for its outstanding location in the heart of Buenos Aires, making it exceedingly convenient for both business and leisure travelers. Key attractions such as Puerto Madero, Florida Street, Galerias Pacífico, the Obelisk and the Casa Rosada are all within easy walking distance, providing guests with effortless access to the city's most iconic sites. The hotel's proximity to public transport also adds to its appeal, making it an ideal choice for those needing efficient transit options.
Guests laud the hotel's breakfast service, describing it as excellent, delicious and varied with a diverse selection that caters to many tastes, from pastries to fresh fruits. Even though breakfast is sometimes not included in the room rate and must be paid separately, guests generally find it worth the cost. The breakfast service is further enhanced by its organizational efficiency and the polite, attentive staff.
Dinner experiences at HTL Urbano are also quite positive with many noting the high quality of food from the onsite restaurant and the exceptional empanada restaurant nearby. While there are limited in-hotel dining options for dinner, the nearby culinary venues more than make up for it.
Room reviews are predominantly favorable, highlighting spaciousness, comfort and modern amenities. The rooms are described as comfortable and cozy, equipped with features such as good air conditioning, hot water and plush beds. However, some variability in room sizes and issues such as poor sound insulation and dated furnishings were noted. Cleanliness is generally well-regarded, though some improvements in consistency could be beneficial.
Cleanliness throughout the hotel is emphasized and greatly appreciated by guests. Despite the extra charge for daily room cleaning, most found the overall cleanliness satisfactory with minor reports of missed spots needing attention.
The hotel's staff receives exceptional feedback for their friendliness, attentiveness and professionalism. Reviewers consistently commend the entire team for their warm and welcoming demeanor and their readiness to help, making guests feel valued and cared for throughout their stay. This level of service significantly enhances the overall guest experience.
Wi-Fi service at HTL Urbano is a mixed bag with praise for the fast and reliable connection in some areas, contrasted by reports of frequent disconnections and slow speeds, especially in rooms on higher floors.
HTL Urbano stands out as a family-friendly option, praised for accommodating large groups and providing comfortable stays for families with spacious rooms and helpful staff enhancing the experience. Still, some concerns about noise levels and room features for families with young children were noted.
The hotel's nightlife experience can be mixed; while it boasts close proximity to vibrant cultural spots, the immediate area around the hotel becomes quiet and somewhat deserted after dark, potentially feeling unsafe to some guests.
Beds at HTL Urbano are frequently cited as a highlight with guests appreciating their comfort and spaciousness. The quality of sleep is enhanced by comfortable mattresses and good quality bedding.
While aspiring to four-star status, HTL Urbano receives mixed feedback regarding this classification. Despite offering a good price-quality ratio and a few modern facilities, certain areas such as maintenance, breakfast enhancements and additional amenities could be improved to fully align with four-star expectations.
Overall, HTL Urbano offers a compelling stay with its prime location, comfortable accommodations, excellent breakfast and outstanding service, making it a recommended choice for travelers visiting Buenos Aires. Show more
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Categories
4-Star Hotel
This hotel offers modern accommodations in a central location. Its location and contemporary design make it a suitable option for travelers.
Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Standard Double RoomThis double room accommodates a queen-size bed. It features a flat-screen TV, minibar, private bathroom with shower and bath tub, soundproof windows, free WiFi and air conditioning.
Executive Double RoomSpacious front view room with soundproof windows, a queen-size bed, a comfortable armchair, air conditioning and LCD TV.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, soundproof walls and a minibar. The unit offers 1 bed.
Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a bidet. The single room provides air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Classic Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. The triple room offers air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The twin room offers air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
HTL Urbano boasts an outstanding location in the heart of Buenos Aires, making it a prime spot for both business and leisure travelers. Nestled in a central area, the hotel offers unparalleled convenience with an abundance of cafes, restaurants and supermarkets in close proximity. Many major tourist attractions, including Puerto Madero, Florida Street, Galerias Pacífico, the Obelisk and the Casa Rosada, are within walking distance, allowing guests to explore the city effortlessly on foot.
Guests appreciate the strategic placement for visiting key sites in Buenos Aires, as well as the ease of access to public transport options like subways and buses. The hotel's central location also makes it ideal for those involved in corporate activities and for short stays requiring efficient transportation.
Aside from its centrality, the hotel is noted for its clean and modern facilities, comfortable rooms and excellent breakfast service. The welcoming and helpful staff further enhance the guest experience. Overall, HTL Urbano's prime location and good cost-benefit ratio make it a highly recommended option for anyone visiting Buenos Aires.
Breakfast
HTL Urbano consistently receives high praise for its breakfast offerings with many guests describing it as excellent, delicious and superb. The breakfast buffet is lauded for its variety and completeness, featuring options that cater to diverse tastes, including delicious pastries, scrambled eggs, fresh fruits and a good selection of breads. Many guests found the breakfast to be substantial and very good, often noting it as one of the highlights of their stay.
Despite the overwhelmingly positive feedback, some guests mentioned that the breakfast was not included in the room rate and had to be paid separately, which was seen as a drawback by a few. However, those who did partake generally felt it was worth the cost. The breakfast service is also noted for its organization and punctuality with polite and attentive staff enhancing the overall experience.
Occasionally, guests pointed out minor issues, such as a lack of variety on some days, basic options or specific items like yogurt packs and certain fruits not being available. Yet, these criticisms are minimal compared to the positive remarks. Overall, HTL Urbano's breakfast adds significant value to the stay, making it a much-appreciated amenity for travelers.
Dinner
Guests staying at HTL Urbano highlighted that the hotel offers both a restaurant and a minibar on site. Many enjoyed their dinner, noting the food quality as great and the restaurant itself as good. While the dinner service occasionally received a mention for potential improvement, the overall dining experience was positive. For breakfast, visitors appreciated the dining room setup. It's also worth noting that there is a fantastic empanada restaurant nearby on the hotel street, providing an additional dining option for guests. However, some pointed out that there are no additional dinner services or options available within the hotel itself.
Rooms
HTL Urbano seems to offer a mixed bag when it comes to room experiences with a significant emphasis on comfort and spaciousness. Many guests praised the rooms for being comfortable, clean and cozy. A common highlight is the spaciousness, as numerous reviews describe the rooms as large, very spacious and roomy. Modern decor and comfortable amenities are often mentioned and visitors appreciated features like good air conditioning, instant hot water and comfy beds and pillows.
However, there are varied opinions on room sizes. While many guests found their rooms spacious, others noted that the rooms were too small, especially for those with large suitcases or for families. Some rooms also faced issues with maintenance, such as broken outlets, poor sound insulation and malfunctioning showers or mini-fridges. Privacy and lighting problems were noted with some rooms being dark or lacking windows that open.
Overall, cleanliness is well-regarded, but consistency is pointed out as an area that could improve with isolated incidents of dirty rooms and leftover items from previous guests. Rooms generally look like the photos shown online and the hotel's facilities are modern and comfortable.
On the downside, certain rooms are described as aging with worn-out furniture and infrastructure and the bathroom sizes frequently fall short of expectations, being described as cramped and small. Despite these drawbacks, the general sentiment is positive, particularly for the spacious and comfortable nature of many rooms, which complements the hotel's modern, centrally-located ambience.
Beds
HTL Urbano receives high praise from guests for its beds, which are consistently described as comfortable and spacious. Many reviews highlight the beds as among the most comfortable they've ever experienced with numerous mentions of large, cozy and well-cushioned mattresses. The bedding is often noted for being comfortable, complementing the overall sleep experience with good quality pillows and sheets. Guests particularly appreciate the king-size and queen-size options that add to the comfort level.
While the majority of feedback is positive, a few minor issues are mentioned, such as some beds making noise and occasional maintenance concerns. Nonetheless, the comfort of the beds emerges as a clear strong point for the hotel, contributing significantly to a restful stay. Overall, HTL Urbano appears to provide a reliably comfortable sleep environment, making it a commendable choice for travelers seeking rest and relaxation.
Cleanliness
HTL Urbano impresses with its strong emphasis on cleanliness, evident throughout the hotel. Guests uniformly report very clean rooms, facilities and common areas. The hotel maintains a high standard with many guests highlighting the impeccable cleanliness of their rooms and the overall property. The modern decor complements the cleanliness and the thoroughly cleaned bathrooms also receive special mention.
However, some aspects could use improvement. A recurrent issue is the lack of included daily room cleaning; this service incurs an extra charge, which some guests were unaware of. Despite this, many found the general cleanliness to be satisfactory. Some negative notes were about incomplete or missed cleanings with issues such as dusty shelves, stained floors and untidy bed linens occasionally reported.
Overall, HTL Urbano stands out for its fresh, clean environment, making it a reliable choice for travelers prioritizing hygiene, albeit with the potential inconvenience of additional costs for cleaning services.
Staff
HTL Urbano keeps garnering praise for its exceptional staff, consistently hailed for their friendliness, attentiveness and professionalism. Guests repeatedly highlight the warm and welcoming nature of the hotel's personnel, particularly at the reception, where staff members like Agustina and Guadalupe have been singled out for their exemplary service. Whether it's the courteous assistance at check-in, the efficient handling of requests or the genuine smiles that greet guests, the team excels in making visitors feel valued and cared for.
The efficiency of the staff is often emphasized with many notes on their willingness to go above and beyond to address issues and make guests' stays as comfortable as possible. This resourcefulness and flexibility are appreciated by travelers who frequently mention the prompt and polite service they receive throughout their stay. The breakfast crew also earns commendations for their attentive service, making mornings at the hotel a positive start to the day.
Moreover, the consistent kindness and helpful behavior of the staff create an amiable atmosphere that contributes significantly to the overall positive experience at HTL Urbano. Despite a few mentions of occasional language barriers, the overwhelming sentiment is one of satisfaction with the team's efforts to communicate effectively and provide excellent support. In summary, the genuine friendliness, efficiency and attentiveness of HTL Urbano's staff leave a lasting impression on guests, making the hotel a standout choice for accommodation in Buenos Aires.
Wi-Fi
At HTL Urbano, guests have had a decidedly mixed experience with the hotel's Wi-Fi service. While some praised the fast, stable and reliable internet that worked well even for tasks like streaming music, others reported significant issues, especially in the rooms. Many guests highlighted the good Wi-Fi available throughout the hotel and mentioned specific instances of excellent performance. However, a notable number of reviews pointed out Wi-Fi signal problems, frequent disconnections and slow speeds, particularly on higher floors and within the rooms. Connection stability and strength seemed inconsistent, leading some to resort to using the lobby for a more dependable connection. Overall, while there are positive remarks about the Wi-Fi, there are clear indications that improvements are needed to ensure a consistently reliable internet experience for all guests.
Family
HTL Urbano is widely praised as a family-friendly hotel, making it an ideal destination for those traveling with children. Guests frequently highlight the friendly and attentive staff, who go out of their way to accommodate young visitors and large family groups. The hotel’s services and amenities are noted to be especially convenient for families, providing a comfortable stay for all ages.
Many families express their satisfaction with the spacious rooms and the comfortable beds for children, emphasizing their willingness to return for future stays. The hotel staff's willingness to help, whether by organizing tours or providing assistance in various situations, is another aspect that guests appreciate, especially during long trips with children.
However, some reviews point out a few drawbacks, particularly regarding noise levels and certain room features. The location can be noisy for families with babies and communal areas can become loud with children playing late into the evening. Additionally, some guests noted challenges with the bathroom setup, such as the need for anti-slip surfaces in the bathtub and the design of the bathroom sink and toilet.
Despite these minor inconveniences, the overall sentiment is largely positive. The hotel's ability to cater to families, combined with attentive service and comfortable accommodations, makes HTL Urbano a recommended choice for family stays.
Nightlife
Located in the business district of Buenos Aires, HTL Urbano offers a mixed experience when it comes to nightlife. By day, the hotel’s convenient position is ideal for exploring nearby Florida and Corrientes streets, which are known for their theaters, bars and restaurants. It’s also just a short walk to busier areas with a vibrant nightlife.
However, the scene changes significantly after dark. The business area around the hotel becomes quite deserted and can feel a bit unsafe with its dark, sketchy streets. Guests have noted that while there are a few nearby options like La Posada restaurant and a store called 25 hours open all night, the overall environment can be uninviting due to trucks and dirt.
Despite being close to many cultural venues, the nightlife around the hotel itself is limited and often described as noisy and unpleasant. The area can be difficult to navigate for transportation late at night, particularly on weekends. For those looking for quieter, albeit less dynamic, nighttime strolls, the immediate surroundings of HTL Urbano offer a quieter ambiance, although some may find it unsettling.
In summary, HTL Urbano is well-suited for daytime exploration of Buenos Aires’ vibrant cultural sites, but those planning to venture out at night should exercise caution and perhaps look to nearby busier areas for their entertainment.
4 Star
HTL Urbano, while aspiring to four-star status, receives mixed reviews regarding its facilities and services. While some guests affirm it lives up to the four-star rating, others question this classification. Several patrons highlight positive aspects such as the hotel's convenient location near the Buquebus terminal and the modern furnishings in public areas. The price-quality relationship is often mentioned favorably, though some consider it expensive for Buenos Aires standards.
However, many reviews indicate that the hotel falls short of four-star expectations. Common criticisms include the lack of recreational facilities such as a gym or pool, the absence of a laundry service and outdated room furnishings. Maintenance issues and the need for better cleaning and attention to detail are frequently pointed out. The breakfast provided at the hotel could also benefit from improvements to align with four-star standards.
Overall, HTL Urbano seems well-suited for short stays, offering a reasonable experience, but may not entirely meet the criteria typically associated with a four-star hotel.
Luxury
Stepping into HTL Urbano, guests are greeted with a luxurious atmosphere that permeates the entire hotel, from the grand lobby to the stunning rooms. The property boasts magnificent hotel facilities that cater to a modern and contemporary aesthetic. This establishment matches the high standards of European 4-star hotels, offering a renovated and modern environment that feels both new and impeccably maintained.
Guests are treated to deluxe rooms noted for their comfort, cleanliness and well-planned design. The décor is uniquely beautiful and tasteful, contributing to a welcoming and visually pleasing atmosphere. Modern conveniences such as large televisions with excellent speakers, double-glazed windows and blackout curtains ensure an enhanced stay. The luxurious layout of the rooms adds to the overall ambiance, making it a standout choice for those seeking a high-quality experience.
The hotel’s top-quality restaurant serves an expensive but noteworthy breakfast with a functional and tasteful setting. Attention to detail is evident throughout the property, from the special crisper to the meticulously clean facilities.
Despite a few mentions that HTL Urbano may not quite reach the pinnacle of luxury hotels, it nevertheless offers a substantial luxury stay with impeccable facilities and well-maintained, beautiful rooms. The comfort of the beds and the careful upkeep of both rooms and common areas ensure that guests experience a delightful and high-standard visit.
No, HTL Urbano doesn't have any pool.
No, a spa isn't available at HTL Urbano.
No, HTL Urbano doesn't allow dogs.
No, parking facilities aren't available at HTL Urbano.