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The Londoner

London , 38 Leicester Square (Show on Map)

9.0

Excellent

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Summary of reviewsThe Londoner is a luxurious 5-star hotel located in the heart of London's bustling centre, offering easy access to all the key sites and perfect for trips to the theatre and shopping. The hotel has exceptional reviews for its prime location, modern facilities and top-class service. While some guests found the breakfast to be okay or disappointing for the high price, the restaurant has a nice ambiance and offers some good breakfast selections. The rooms received a mixed response from guests with some describing them as exceptional and beautiful, while others found them to be on the smaller side. However, the hotel utilized the space well, resulting in comfortable and well-equipped rooms. The hotel's cleanliness was consistently praised and the staff was described as welcoming, accommodating, helpful, professional, friendly and incredible. The spa, gym and pool facilities were all highly praised with some guests even calling the beds the comfiest they've ever slept on. Overall, The Londoner is a truly spectacular city centre hotel that will leave you feeling pampered and spoiled.
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Hotel with Spa

The Londoner offers a tranquil spa retreat featuring a range of facilities to relax, refresh, and detoxify, including a swimming pool, hydropool, sauna, steam room, and secluded cabanas. The spa's calming tones and sleek finishes create a sense of comfort and serenity. The Retreat offers a curated selection of treatments from top luxury brands, administered by a team of expert therapists. Choose from facials by Omorovicza, known for their scientific and patented methods and natural, mineral-rich ingredients, massages by Ila, a niche, independent, and artisan brand specializing in aromatherapy and offering oil-free balms as an alternative to oil massages and body treatments by Ishga, a skincare specialist with a unique area of expertise in creating organic products featuring pure, hand-harvested Scottish seaweed. Relax and rejuvenate with these luxurious treatments at The Londoner.

Spa facilities:

Indoor pool(s)

Private massage and treatment room(s) - Number: 2

Sauna(s)

Steam room(s) / Hammam(s)

Hot tub(s) / Jacuzzi(s)

Relaxation Room(s)

Fitness area

Spa services:

Facial treatments

Body treatments

Hair treatments

Full body massage

Back massage

Head massage

Neck massage

Maternity massage

Body scrub

Body wrap

Hair styling

Hair cut

Hair colouring

Manicure

Pedicure

Waxing

Spa cuisine menu

Answers last updated according to the official website.

Hotel with Swimming Pool

At the heart of The Londoner's wellness offerings lies the stunning swimming pool, a serene oasis designed for both relaxation and rejuvenation. This indoor sanctuary seamlessly blends modern aesthetics with sophisticated design elements, boasting sleek finishes and tactile features in a calming palette of neutral tones.

The pool area at The Londoner is an epitome of tranquility, complemented by a selection of sunbeds and a cozy lounging spot - perfect for unwinding after a refreshing swim or simply soaking in the peaceful ambiance. The swimming pool is further enhanced by a host of meticulously curated wellness amenities, including a hydropool, sauna, steam room, and private cabanas. Together, these facilities craft an unparalleled journey of relaxation and well-being at The Londoner.

Indoor Pool

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Romantic Hotel

Business Hotel

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5-Star Hotel

Hotel with Indoor Pool

Room Types

King Room A boutique hideaway with bespoke furnishings, a heavenly king bed, velvet lounge chairs, luxury amenities from Miller Harris and floor-to-ceiling windows that can be opened. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Deluxe King Room A more spacious place to call home with Yabu Pushelberg interior design, beautiful modern bathroom with Miller Harris products, curated art and floor-to-ceiling windows. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Deluxe King City View Room Spacious bedrooms with a city view from the floor-to-ceiling windows, featuring contemporary bathrooms with large vanity, Miller Harris amenities and lounge furniture. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Junior Suite Secluded and large studio with inviting velvet chaise longue, beautiful seating area and king bed, complemented by exquisite modern design, contemporary bathroom and floor-to-ceiling windows. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Corner Suite A metropolitan oasis with more space to relax in front of eclectic London views, complemented by large modern bathrooms, exclusive VIP services and welcome patisseries. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Capital Suite A place to entertain, featuring open-plan living room with velvet furnishings and custom dining table, spectacular guest bathroom, separate master bedroom and spacious bathroom. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

King Room with Exclusive Access £75 Credit per day applicable for Food & Beverage and House Spa treatments only. Room Upgrade on arrival, subject to availability, Priority Check in and Check out, subject to availability. A boutique hideaway with bespoke furnishings, a heavenly king bed, velvet lounge chairs, luxury amenities from Miller Harris and floor-to-ceiling windows that can be opened. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Deluxe King Room with Exclusive Access £75 Credit per day applicable for Food & Beverage and House Spa treatments only. Room Upgrade on arrival, subject to availability, Priority Check in and Check out, subject to availability. A more spacious place to call home with Yabu Pushelberg interior design, beautiful modern bathroom with Miller Harris products, curated art and floor-to-ceiling windows. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

Deluxe King Room City View with Exclusive Access £75 Credit per day applicable for Food & Beverage and House Spa treatments only. Room Upgrade on arrival, subject to availability, Priority Check in and Check out, subject to availability. Spacious bedrooms with an iconic London view from the floor-to-ceiling windows, featuring contemporary bathrooms with large vanity, Miller Harris amenities and lounge furniture. Your room key grants you access to The Residence – three beautifully designed spaces for residents only. You also enjoy entry to our pool, gym, superfood clinic and much more at The Retreat, and priority access to daily curated experiences.

About The Londoner

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Guest Reviews

9.0

Excellent

Location

The Londoner hotel has exceptional reviews for its prime location, situated in the heart of London's bustling centre. It is perfect for trips to the theatre, shopping and access to all the key sites. The hotel also offers easy parking. Guests have given high praise for the hotel's modern facilities and top-class service. While some rooms have views of less pleasant sights like brick walls, the location is consistently described as central, excellent, superb and fantastic. The hotel is located right on Leicester Square and Piccadilly Circus, which guests find very practical. Additionally, the hotel is described as a beautiful and exceptional 5-star hotel with personnel and ambience that matches its prime location. Guests also recommend the hotel spa, which is described as lovely. One guest declared The Londoner as the best hotel in London!

Breakfast

Guests have varying food experiences with the breakfast at The Londoner. Some describe it as excellent and fantastic, while others find it okay or disappointing for the high price. The continental breakfast, traditional English breakfast and coffees and teas are delicious and worthwhile. However, certain guests feel that the variety could be better and the cost is too high compared to the selection available. The breakfast area is fantastic, but service can be hit or miss. The breakfast staff receives mixed feedback, where some guests commend them, while others find them slow and impolite. Despite the discrepancies, the restaurant has a nice ambiance and offers some good breakfast selections.

Rooms

The rooms at The Londoner have received a mixed response from guests with some describing them as exceptional, beautiful and immaculate, while others found them to be on the smaller side. However, many agreed that the hotel utilized the space well, resulting in comfortable and well-equipped rooms. The overall design of the hotel was praised with a modern spin on elegance and the location was also considered excellent. Some guests enjoyed fantastic views from their rooms, while others faced a brick wall or a car park. The rooms were generally soundproofed and featured very comfortable beds. While some minor cleanliness issues were reported, many found the details and decor to be beautiful with spacious and modern bathrooms. Overall, the rooms at The Londoner were seen as a new, contemporary and nicely decorated option, although some felt the price was too high for what they received.

Beds

Guests have raved about the beds at The Londoner with many describing them as incredibly comfortable and even the comfiest beds they've ever slept on. The rooms themselves are also praised for being spotlessly clean and well-equipped. However, some guests did have issues with pillows that were either too soft or too hard. Despite this, many still appreciate the soundproof rooms that make it easy to sleep without hearing outside noises at all. Some guests even enjoyed lounging on the sofa bed by the pool, which was a hit with both adults and children alike. Overall, the beds at The Londoner seem to be a major highlight of guests' stays.

Cleanliness

Guests of 'The Londoner' consistently praised the hotel's cleanliness with phrases like "exceptional and very clean room" and "immaculate" used to describe the accommodations. The hotel's location was also noted as a positive aspect with many mentioning that it was "close to everything." Some guests did mention small issues with cleanliness, like "dirty marks on the mirrors" and a "long chair in the bedroom" with stains, but overall, the hotel was described as "incredibly clean." The staff was also highlighted as being friendly and attentive to guests' needs.

Staff

The Londoner has a reputation for outstanding customer service with the staff being described by guests as welcoming, accommodating, helpful, professional, friendly and incredible. Many reviewers praised the staff’s efforts and attention to detail, noting personalized touches like birthday cards and bottles of bubbly. Some expressed disappointment with slow service or reception staff that did not meet their expectations for a five-star hotel, but overall, the staff received high marks for their friendliness and helpfulness. The rooftop bar and pool staff were particularly exceptional. The hotel was commended for its great facilities and modern design and while some guests had issues with bar staff or being awakened early for check-out, the majority of reviews raved about the hotel's amenities and fantastic staff.

Spa

Guests rave about the spa at 'The Londoner', calling it a lovely and stunning facility with a tranquil and relaxing atmosphere. The indoor pool is particularly praised for its beauty. The spa area is well taken care of with attentive staff who bring fresh iced water to guests. However, some guests did have disappointing experiences, particularly when large groups of children were allowed in the spa, creating a loud and chaotic environment. Despite this, The Retreat spa and its couples massages received glowing reviews. Guests also enjoyed the hotel's bar area, which was aesthetic and provided a great place to relax. Overall, guests describe the spa as a nice and relaxing facility in a luxury five-star hotel.

Gym

Guests of The Londoner can enjoy a top-notch and well-equipped gym that is open 24 hours a day. The gym boasts state of the art equipment and a selection of free weights, along with the presence of a smith machine. While there is no rowing machine, guests can use a vertical Ergo machine instead. Perfect for fitness enthusiasts, the gym even has a stretch room, complimentary towels and the ability to connect an Apple Watch. Guest reviews indicate that the gym is fantastic and very well-equipped with some guests describing it as "insane" and "outstanding." Overall, guests were content with the hotel's good gym facilities with some even noting that the pool and gym were excellent.

Pool

The pool at The Londoner hotel is a beautiful place to relax and unwind. However, some reviews mentioned the occasional noisy and disruptive group of children. Despite this, the exceptional staff always ensure a pleasant experience for guests. It's worth noting that there may be limited seating available around the pool area. Some guests also suggested that the pool could benefit from a more thorough cleaning. Nevertheless, those who used the pool were generally impressed and even described it as "magnificent". Keep in mind that the gym is open 24/7 and while the pool is shared, it may not be suitable for conservative families. Overall, The Londoner's pool is definitely worth a visit. Just be prepared for the occasional overcooked poached egg at breakfast.

5 Star

The Londoner is what a high-end, luxury 5-star hotel should be. The staff is very accommodating and the services are exceptional. The hotel's decor is modern and delightful and rooms are cleaned twice a day with free water provided upon request. The facilities are top-notch and ahead of most 5-star hotels in London. However, the breakfast could be better for a 5-star hotel. The hotel has received exceptional praise from guests with some even calling it the best hotel in London. The property is gorgeous and secluded while still being in the heart of London. Unfortunately, some guests have reported issues with staff training and service and nightlife noise disturbances from outside the hotel. The size of the rooms may be slightly smaller than other 5-star hotels in the area. Nonetheless, the overall stay is considered amazing, stupendous, fabulously modern and relaxing and 10/10 perfect.

Luxury

If you're looking for a luxurious stay in London, look no further than The Londoner. This 5-star hotel has it all, from a fabulous location to impeccable attention to detail that will make your stay unforgettable. The property is brand new and boasts modern decor that has clearly been well thought out, down to the smallest details. The staff is incredibly attentive and the services provided will ensure your comfort throughout your stay with rooms being cleaned twice a day and complimentary water always on hand. The facilities are top-notch and every area within the hotel feels unique, special and luxurious. While the breakfast could be better, the hotel more than makes up for it in every other regard. The location is high-end and the hotel has a range of great amenities, including a cool bar in the basement (Joshua Tavern) and a fabulous Japanese restaurant on the hotel's rooftop (8th floor) which is highly recommended even for non-guests. The hotel made our stay feel special and worth the price. Although some reviewers felt that the hotel could have felt more luxurious, it's hard to argue with the overall level of luxury on offer. All in all, The Londoner is a truly spectacular city centre hotel that will leave you feeling pampered and spoiled.

Yes, The Londoner has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Londoner. For more information, read the answers to the Spa questionnaire

No, The Londoner doesn't allow dogs.

Yes, parking facilities are available at The Londoner.

Yes, The Londoner has a gym.

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