Accessible
To whom is your hotel/accommodation accessible?People who use a wheelchair
People who are deaf
People who are blind
People with autism
People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
Please specify: Deluxe and Executive
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Please specify: Deluxe and Executive
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Is there anything that you would like to highlight, add or clarify?Emergency Evacuation Chairs on site and staff trained. Portable emergency pagers, induction loops and vibrating pillows available.
Health & Safety
This hotel likely has robust, layered safety protocols, including advanced access control, strong camera coverage, and skilled employees. The Langham London invests in staff training, ensuring all team members can identify and address security concerns while maintaining high service standards.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?Yes, to all guests
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?No
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?Yes
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?Yes, other limit
2
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?No
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?Yes
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?No
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?Yes
Are rugs removed from guest rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?HACCP
ISO 14001:2015
World Health Organization (WHO) guidelines
Forbes Share Care Health Certified
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?Saunas and Steam rooms
Spa changing rooms
Has the hotel closed during the pandemic?Yes
Reopening Date: May, 17 2021
Dog Friendly
Dogs are allowed to stay at the hotel for a fee, while food and water bowls are provided.
Do you accept dogs in all rooms?No, some rooms only:
Is there an extra charge?Yes, £ 70 per night
Should the dog owner notify you before checking in?Yes, During the booking process
What is the maximum number of dogs per room?Only one dog is allowed
Is there a maximum weight of dogs accepted?Yes, 12 Kg
Are there any leash-free play areas?No
Should the dog be kenneled at all times in the room?No
Should the dog be kenneled/kept in a pet carrier at all times in public areas?No
Should the dog remain leashed at all times in the room?No
Should the dog remain leashed at all times in public areas?Yes
Are the dogs allowed on the furniture?Yes on special sheets.
Are the dogs allowed on beds?Yes on special sheets.
What are the basic requirements to accept a dog?Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages?No
Do you provide any of these?Food and water bowls
Except for dogs, do you also accept other pets?Yes
Do you have a written and comprehensive pet policy available on request?Yes
Additional informationAdditional pet amenities and services can be arranged on request.
Honeymoon
The Langham London, located in the heart of London's West End, presents an enchanting weekend getaway for honeymooners. Couples are invited for a two-night stay, promising a touch of indulgence and opulence. The hotel's Superior Rooms are designed with an emphasis on luxury, featuring elegant furnishings in neutral tones, large windows that invite abundant natural light, and a sumptuous marble bathroom that adds a sense of grandeur. These rooms create a serene and romantic environment that contributes to a truly memorable honeymoon.
To enhance the experience, the hotel offers a full English breakfast, setting the tone for an exciting day ahead. The Langham London also boasts the Chuan Spa, where couples can embark on a journey of rejuvenation through an array of luxurious spa treatments. In addition to the Superior Rooms, the hotel also offers a wide array of luxurious suites that are perfectly suited for honeymooners. With these thoughtful amenities and services, The Langham London provides a romantic haven where newlyweds can celebrate their union amidst the vibrancy of London's West End.
Sustainability Journey
The Langham London shines as an example of environmentally-conscious hospitality, committed to minimizing its operating footprint with sustainable policies and initiatives. As an integral part of the local community, The Langham, London also engages its staff in an annual community involvement programme, offering volunteer opportunities to strengthen local ties. Recognizing the importance of global sustainability, The Langham, London is dedicated to improving its eco-friendly measures to safeguard our world for generations to come.
The hotel's efforts in sustainability have not gone unnoticed. It proudly holds a Platinum certification from EarthCheck, a global certification body that annually audits and monitors environmental and sustainability performance. In 2020, it became the first UK hotel and the first 5-star hotel in Europe to achieve this esteemed certification. Additionally, the hotel adopts various sustainable practices, including the use of energy-efficient lighting, auto-detect urinals, biodegradable cleaning products, dual-flush toilets, and maximization of natural lighting. In an effort to reduce waste, The Langham, London donates used furniture, further exemplifying its dedication to sustainable practices.
