Embassy Suites by Hilton Columbia Greystone
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Summary of reviewsEmbassy Suites by Hilton Columbia Greystone is renowned for its ideal location, providing excellent accessibility to Columbia's key attractions such as the Riverbanks Zoo and the University of South Carolina. The proximity to major interstates, dining options, gas stations and sporting venues adds to the convenience for both tourists and business travelers. Ample and easily accessible parking further enhances the hotel's appeal.
The hotel’s breakfast service stands out as a significant highlight, frequently praised for its variety, taste and quality, including being commended for made-to-order omelets. The friendly staff contributes positively to the overall breakfast experience, making it a valued part of the stay.
The dinner service, while having mixed reviews, offers tasty dishes like hamburgers and Caesar salads but has room for improvement in terms of variety and pricing. Despite some inconsistencies, the evening reception with complimentary drinks and snacks is appreciated, enhancing the dining experience.
Guest opinions on the rooms are mixed. While many appreciate the spacious suites and comfortable beds, there are several criticisms regarding cleanliness and maintenance. Common issues include outdated furniture, worn carpets and specific maintenance problems such as faulty air conditioning and stained linens. Although the size and comfort of the rooms are positives, the need for thorough renovations is evident.
The cleanliness of the hotel receives varied feedback. While some areas like the lobby are noted to be clean, recurring complaints about dirty carpets, stained furniture and general upkeep are prevalent. Bathrooms, in particular, often fall short of cleanliness standards.
The staff is generally well-regarded for their friendliness and helpfulness with specific mentions of outstanding service from many front desk and breakfast staff members. However, isolated incidents of rudeness and unhelpfulness were also noted.
The WiFi service garners mixed reviews with many guests unhappy about the paid model for access and issues with connectivity and speed.
The indoor pool is appreciated for its convenience, particularly by families with children, though it faces significant criticism for poor maintenance, murky water and cold temperatures. The need for consistent cleaning and maintenance is frequently mentioned.
The hotel is lauded as family-friendly with spacious accommodations and a pleasant atmosphere. However, some concerns about safety in the parking lot and delayed service for additional items occasionally arise.
Comfortable beds are a positive aspect, although issues with the cleanliness and state of the bedding, along with uncomfortable pullout sofas, are commonly reported.
Overall, Embassy Suites by Hilton Columbia Greystone fits the profile of a three-star hotel with strong points in its location and services but facing challenges in room maintenance and cleanliness. The business facilities and overall convenience make it a good choice for business travelers, although better adherence to health and safety protocols is advised. The accessibility features receive mixed feedback with some positive accommodations but also areas needing improvement.
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The hotel’s breakfast service stands out as a significant highlight, frequently praised for its variety, taste and quality, including being commended for made-to-order omelets. The friendly staff contributes positively to the overall breakfast experience, making it a valued part of the stay.
The dinner service, while having mixed reviews, offers tasty dishes like hamburgers and Caesar salads but has room for improvement in terms of variety and pricing. Despite some inconsistencies, the evening reception with complimentary drinks and snacks is appreciated, enhancing the dining experience.
Guest opinions on the rooms are mixed. While many appreciate the spacious suites and comfortable beds, there are several criticisms regarding cleanliness and maintenance. Common issues include outdated furniture, worn carpets and specific maintenance problems such as faulty air conditioning and stained linens. Although the size and comfort of the rooms are positives, the need for thorough renovations is evident.
The cleanliness of the hotel receives varied feedback. While some areas like the lobby are noted to be clean, recurring complaints about dirty carpets, stained furniture and general upkeep are prevalent. Bathrooms, in particular, often fall short of cleanliness standards.
The staff is generally well-regarded for their friendliness and helpfulness with specific mentions of outstanding service from many front desk and breakfast staff members. However, isolated incidents of rudeness and unhelpfulness were also noted.
The WiFi service garners mixed reviews with many guests unhappy about the paid model for access and issues with connectivity and speed.
The indoor pool is appreciated for its convenience, particularly by families with children, though it faces significant criticism for poor maintenance, murky water and cold temperatures. The need for consistent cleaning and maintenance is frequently mentioned.
The hotel is lauded as family-friendly with spacious accommodations and a pleasant atmosphere. However, some concerns about safety in the parking lot and delayed service for additional items occasionally arise.
Comfortable beds are a positive aspect, although issues with the cleanliness and state of the bedding, along with uncomfortable pullout sofas, are commonly reported.
Overall, Embassy Suites by Hilton Columbia Greystone fits the profile of a three-star hotel with strong points in its location and services but facing challenges in room maintenance and cleanliness. The business facilities and overall convenience make it a good choice for business travelers, although better adherence to health and safety protocols is advised. The accessibility features receive mixed feedback with some positive accommodations but also areas needing improvement.
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Hotel with Indoor Pool
Guest Reviews
Nestled in an ideal location, Embassy Suites by Hilton Columbia Greystone boasts considerable convenience for visitors looking to explore Columbia's attractions. The hotel is remarkably close to the popular Riverbanks Zoo and other family-friendly spots like the children's museum, making it a perfect base for a day of exploration. Proximity to major interstates, such as I-20, facilitates easy access for travelers, ensuring swift connections to downtown Columbia and beyond.
Guests appreciate the hotel's central position which is close to a variety of dining options, gas stations and the University of South Carolina. Business travelers benefit from the hotel's location, finding it convenient for meetings and events around Columbia. Additionally, visitors attending sports events and tournaments find the venue well-situated.
Parking is ample and easily accessible, adding to the property's convenience. Though there are occasional mentions of the surrounding area's quality, the hotel's strategic location near essential amenities and attractions offsets these concerns for many guests. With an excellent location and good value, Embassy Suites by Hilton Columbia Greystone stands out as a convenient choice for families, business travelers and tourists alike.
Guests have overwhelmingly praised the breakfast at Embassy Suites by Hilton Columbia Greystone, describing it with terms like good, delicious and excellent. Many highlighted the variety of options available, including made-to-order omelets, which were often mentioned as a standout feature. The breakfast buffet consistently received accolades for being plentiful, tasty and offering a wide range of choices. The friendly and courteous staff were also frequently noted for enhancing the overall breakfast experience.
While a small number of guests encountered minor issues such as the temperature of certain hot items or occasional unclean tables, the general consensus is that the breakfast is a significant highlight of the stay. Overall, guests found the breakfast to be an enjoyable and valued aspect of their experience at the hotel, making it worth the stay.
The dinner experience at Embassy Suites by Hilton Columbia Greystone has received mixed reviews. While some guests praised the food, describing items such as hamburgers with fries and Caesar salads as tasty and delicious, others found the dinner prices to be a bit high and were disappointed with certain dishes like nachos made with liquid cheese and a chicken burger with very hard pieces. Despite some challenges, guests appreciated the complimentary drinks and snacks provided during the evening reception, often mentioning it as a highlight. The evening reception was noted to be a pleasant perk, although it could get crowded and sometimes resulted in longer wait times due to limited staffing.
Overall, the restaurant's ambiance was positively reviewed and the breakfast offerings also received favorable mentions. On a less positive note, some guests encountered issues with the bar serving only bottom-shelf liquor, the restaurant being closed earlier than expected and a few instances of less friendly service. The evening dining atmosphere at the bar was occasionally criticized for not being family-friendly. Despite these hiccups, the overall sentiment leaned towards a satisfactory dining experience with good food, enjoyable drinks and a generally pleasant environment for an evening social.
The rooms at Embassy Suites by Hilton Columbia Greystone receive mixed feedback from guests. On the positive side, many guests appreciate the spaciousness and comfort offered by the suites, which are large enough to accommodate families. The beds also receive positive remarks for comfort and some guests find the rooms relatively clean and relaxing.
However, numerous reviews highlight significant issues concerning cleanliness and maintenance. Common complaints include outdated and worn furniture, dirty carpets and peeling wallpaper. Mold, unpleasant odors and stained linens appear to be recurring problems. Some guests mention specific maintenance issues such as broken fixtures, faulty air conditioning and clogged drains.
Despite these drawbacks, the room size and comfort manage to stand out for several guests, making the stay somewhat satisfactory. However, many reviews suggest that a thorough renovation and stricter cleanliness standards are necessary to truly meet guest expectations.
The beds at Embassy Suites by Hilton Columbia Greystone receive mixed opinions from guests. Many travelers find the beds to be very comfortable, appreciating the nice linens and soft pillows which contribute to a well-rested stay. However, there are numerous critiques about the cleanliness and condition of the bedding and associated furniture. Several reviewers mention dirty beds, stains on bed covers and headrests and issues like beds with holes or that are caved in. The pullout sofas, in particular, are highlighted as problematic, often described as uncomfortable, dirty and lacking necessary linens. While the main beds in the rooms are generally comfortable, guests suggest improvements in cleanliness and updating old mattresses to enhance the overall experience.
The cleanliness of Embassy Suites by Hilton Columbia Greystone has received mixed reviews with a notable number of guests expressing concerns. While some reviews highlight that certain areas, such as the lobby, were clean and some rooms met cleanliness standards, there are recurring complaints about the overall hygiene of the hotel. Guests frequently noted dirty carpets, stained furniture and an overall need for extensive cleaning and maintenance throughout the property. Issues such as mold, dust, murky pool water and unpleasant odors were commonly mentioned. Many guests observed dirty or outdated fixtures in their rooms with some even encountering pests and cobwebs. The bathrooms were a particular point of criticism, often described as being dirty and in need of deep cleaning. Moreover, the general sentiment suggests that the hotel requires significant updates and attention to enhance the guest experience regarding cleanliness and maintenance.
The reviews for the staff at Embassy Suites by Hilton Columbia Greystone display a mixed yet generally positive consensus. The majority of guests commend the staff for being friendly, pleasant and exceptionally helpful. Many visitors specifically appreciated the front desk personnel for their friendliness and willingness to assist. Positive mentions were also given to housekeeping, breakfast staff and the bartenders, all lauded for excellent service and warm interactions. Furthermore, staff members such as Mrs. Kim and employees like Christopher, Jaleesa and Timothy were singled out for their outstanding customer service.
However, not all experiences were positive. A recurring issue mentioned by some guests was the lack of helpfulness and occasional rudeness from certain staff members, including some night shift employees and specific individuals at the front desk and bar. Despite these isolated incidents, the overall sentiment towards the staff was favorable with many guests highlighting their professionalism, politeness and accommodating nature, contributing positively to their stay at the hotel.
The guest reviews for 'Embassy Suites by Hilton Columbia Greystone' reflect mixed opinions about the hotel's WiFi service. While some guests found the WiFi to be fine and working properly, others experienced issues such as slow speeds, weak signals or no connectivity in certain rooms. Additionally, many reviewers were dissatisfied with the fact that the internet service is not complimentary with charges applicable for access. This paid model for WiFi was a recurring point of concern among guests, suggesting an area where the hotel may need improvement to meet guests' expectations more consistently. Overall, the WiFi service saw both positive remarks about functionality and significant criticisms related to cost and reliability.
The Embassy Suites by Hilton Columbia Greystone features an indoor pool that has garnered mixed reviews. Guests appreciate the convenience of having an indoor pool, especially for families with children. Some have found the pool to be clean and enjoyable, noting that it can be a great amenity for guests.
However, there are numerous critiques regarding the pool's maintenance and water temperature. Many reviews mention that the pool was often murky, cloudy or dirty and in need of better upkeep. The strong chlorine scent has been noted to be overwhelming for some visitors. Additionally, the water temperature is frequently described as ice cold with multiple guests wishing it was warmer and some even pointing out that the pool is not heated.
The availability of pool towels seems to be an issue with several reviews citing a lack of towels. The pool area itself has been described as messy and in need of service with wet floors and general disarray contributing to the negative experiences. Overcrowding at times has also been mentioned, which may detract from the overall enjoyment.
In summary, while the indoor pool at Embassy Suites by Hilton Columbia Greystone offers a promising feature for families and travelers, consistent issues with cleanliness, temperature and maintenance need to be addressed to improve guest satisfaction.
Embassy Suites by Hilton Columbia Greystone presents itself as a family-friendly hotel, garnering positive reviews from guests traveling with children. Families highlight their enjoyment during stays, mentioning ample room accommodations suitable for large family groups, including spaces that meet the needs of families with up to six members. The pool emerges as a favorite among children, frequently noted for the fun and joy it brings, although its popularity with younger guests sometimes means limited access for adults.
The hotel maintains a pleasant atmosphere conducive to family time with many appreciating the vibe and security for family members. However, there have been occasional concerns about the safety of the surrounding parking lot and less-than-ideal handling of guest requests, such as delayed provision of additional items like pillows and sheets.
Despite these issues, families consistently endorse the hotel for its spacious rooms and the enjoyment their children derive from the stay. The overall sentiment remains positive with many expressing a desire to return for further family getaways and implying a satisfactory experience that caters well to families with kids.
Embassy Suites by Hilton Columbia Greystone offers the core features expected of a three-star hotel with good service from staff and maintained public areas. It's a preferred lodging option for some with a generally satisfactory overall experience. However, the rooms require better cleaning and updating, as they have been noted to be very dirty and not as clean as the usual Embassy Suites standard. Furniture in the rooms appeared stained and dirty, contributing to the sense that the quality doesn't match the price charged. While some guests noted that they would stay again, they might opt to pass on the food offerings. The consensus aligns with a typical three-star rating: fine but not great.
Located in Columbia, the Embassy Suites by Hilton Greystone is lauded for its excellent facilities and services tailored to business travelers. Guests consistently find it a suitable choice for business trips, frequently praising it as a great business hotel. The hotel stands out in its category, being recognized as particularly business-friendly and a good option for professionals preparing for or attending conferences.
Strategically positioned, the hotel offers a good location close to various businesses and dining options, which adds to its convenience. The ample availability of rooms ensures that corporate guests can comfortably secure accommodations even during busy periods.
However, it is important to note that some guests have raised concerns about health and safety, particularly a lack of encouragement for COVID protocols. Despite this, the hotel maintains positive reviews for its business amenities and overall service.
In summary, the Embassy Suites by Hilton Columbia Greystone is highly recommended for business travelers seeking convenience, comfort and dedicated business services during their stay in Columbia.
The Embassy Suites by Hilton Columbia Greystone received mixed feedback regarding its accessibility for guests with disabilities. Positive aspects included the availability of wheelchair-accessible rooms and adherence to proper COVID-19 protocols. However, some guests noted difficulties, such as the need for a wheelchair user to navigate a curb and elevators that were reportedly not accessible. One guest appreciated being accommodated close to the elevator due to leg issues, although there were concerns about being charged for parking despite having a handicap sticker. Specific issues were highlighted with shower access and a lack of linens or pillows for the pull-out couch. The hotel is conveniently located near the zoo, which guests found beneficial. Managing additional COVID guidelines was also mentioned as a positive effort.
The indoor pool at Embassy Suites by Hilton Columbia Greystone attracts mixed reviews from guests. Many appreciate the convenience of having an indoor pool, particularly highlighting its appeal for families traveling with children. Guests frequently mention that the kids enjoy spending time there, which can make it a desirable feature for families.
However, several guests noted issues with the pool's maintenance. Concerns were raised about the water's lack of clarity and its unheated state, leaving some to describe it as freezing and cloudy. A few reviews mention that the pool occasionally becomes overcrowded with children, making it less accessible for adults to enjoy. In some instances, guests found the pool area unclean and suggested it should have been better maintained or even closed for public use in such conditions.
Overall, while the indoor pool is a favored amenity for families, its maintenance and temperature control are areas that could benefit from improvement.
Embassy Suites by Hilton Columbia Greystone appears to be a welcoming destination for those traveling with their canine companions. Guests appreciated the hotel's pet-friendly policy, noting that dogs are allowed. However, pet ownership does come with a fee, which some guests mentioned as $100. Despite these costs, the convenience of bringing dogs was positively highlighted in multiple reviews.
Nonetheless, there are certain restrictions to keep in mind. Pets are not permitted in specific areas of the hotel, which may require some planning for pet-owning guests. While many appreciated the dog-friendly environment, there were instances where dogs barked during the night, indicating potential noise issues. Additionally, the lack of timely room service was mentioned, which could be a concern for guests needing immediate assistance.
Overall, the hotel offers a generally positive experience for dog owners, balancing pet policies and services with a few noted areas that could benefit from improvements.
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Location
Guests appreciate the hotel's central position which is close to a variety of dining options, gas stations and the University of South Carolina. Business travelers benefit from the hotel's location, finding it convenient for meetings and events around Columbia. Additionally, visitors attending sports events and tournaments find the venue well-situated.
Parking is ample and easily accessible, adding to the property's convenience. Though there are occasional mentions of the surrounding area's quality, the hotel's strategic location near essential amenities and attractions offsets these concerns for many guests. With an excellent location and good value, Embassy Suites by Hilton Columbia Greystone stands out as a convenient choice for families, business travelers and tourists alike.
Breakfast
While a small number of guests encountered minor issues such as the temperature of certain hot items or occasional unclean tables, the general consensus is that the breakfast is a significant highlight of the stay. Overall, guests found the breakfast to be an enjoyable and valued aspect of their experience at the hotel, making it worth the stay.
Dinner
Overall, the restaurant's ambiance was positively reviewed and the breakfast offerings also received favorable mentions. On a less positive note, some guests encountered issues with the bar serving only bottom-shelf liquor, the restaurant being closed earlier than expected and a few instances of less friendly service. The evening dining atmosphere at the bar was occasionally criticized for not being family-friendly. Despite these hiccups, the overall sentiment leaned towards a satisfactory dining experience with good food, enjoyable drinks and a generally pleasant environment for an evening social.
Rooms
However, numerous reviews highlight significant issues concerning cleanliness and maintenance. Common complaints include outdated and worn furniture, dirty carpets and peeling wallpaper. Mold, unpleasant odors and stained linens appear to be recurring problems. Some guests mention specific maintenance issues such as broken fixtures, faulty air conditioning and clogged drains.
Despite these drawbacks, the room size and comfort manage to stand out for several guests, making the stay somewhat satisfactory. However, many reviews suggest that a thorough renovation and stricter cleanliness standards are necessary to truly meet guest expectations.
Beds
Cleanliness
Staff
However, not all experiences were positive. A recurring issue mentioned by some guests was the lack of helpfulness and occasional rudeness from certain staff members, including some night shift employees and specific individuals at the front desk and bar. Despite these isolated incidents, the overall sentiment towards the staff was favorable with many guests highlighting their professionalism, politeness and accommodating nature, contributing positively to their stay at the hotel.
Wi-Fi
Pool
However, there are numerous critiques regarding the pool's maintenance and water temperature. Many reviews mention that the pool was often murky, cloudy or dirty and in need of better upkeep. The strong chlorine scent has been noted to be overwhelming for some visitors. Additionally, the water temperature is frequently described as ice cold with multiple guests wishing it was warmer and some even pointing out that the pool is not heated.
The availability of pool towels seems to be an issue with several reviews citing a lack of towels. The pool area itself has been described as messy and in need of service with wet floors and general disarray contributing to the negative experiences. Overcrowding at times has also been mentioned, which may detract from the overall enjoyment.
In summary, while the indoor pool at Embassy Suites by Hilton Columbia Greystone offers a promising feature for families and travelers, consistent issues with cleanliness, temperature and maintenance need to be addressed to improve guest satisfaction.
Family
The hotel maintains a pleasant atmosphere conducive to family time with many appreciating the vibe and security for family members. However, there have been occasional concerns about the safety of the surrounding parking lot and less-than-ideal handling of guest requests, such as delayed provision of additional items like pillows and sheets.
Despite these issues, families consistently endorse the hotel for its spacious rooms and the enjoyment their children derive from the stay. The overall sentiment remains positive with many expressing a desire to return for further family getaways and implying a satisfactory experience that caters well to families with kids.
3 Star
Business
Strategically positioned, the hotel offers a good location close to various businesses and dining options, which adds to its convenience. The ample availability of rooms ensures that corporate guests can comfortably secure accommodations even during busy periods.
However, it is important to note that some guests have raised concerns about health and safety, particularly a lack of encouragement for COVID protocols. Despite this, the hotel maintains positive reviews for its business amenities and overall service.
In summary, the Embassy Suites by Hilton Columbia Greystone is highly recommended for business travelers seeking convenience, comfort and dedicated business services during their stay in Columbia.
Accessible
Indoor Pool
However, several guests noted issues with the pool's maintenance. Concerns were raised about the water's lack of clarity and its unheated state, leaving some to describe it as freezing and cloudy. A few reviews mention that the pool occasionally becomes overcrowded with children, making it less accessible for adults to enjoy. In some instances, guests found the pool area unclean and suggested it should have been better maintained or even closed for public use in such conditions.
Overall, while the indoor pool is a favored amenity for families, its maintenance and temperature control are areas that could benefit from improvement.
Dog Friendly
Nonetheless, there are certain restrictions to keep in mind. Pets are not permitted in specific areas of the hotel, which may require some planning for pet-owning guests. While many appreciated the dog-friendly environment, there were instances where dogs barked during the night, indicating potential noise issues. Additionally, the lack of timely room service was mentioned, which could be a concern for guests needing immediate assistance.
Overall, the hotel offers a generally positive experience for dog owners, balancing pet policies and services with a few noted areas that could benefit from improvements.
Yes, Embassy Suites by Hilton Columbia Greystone has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Columbia Greystone.
Yes, Embassy Suites by Hilton Columbia Greystone welcomes dogs.
No, parking facilities aren't available at Embassy Suites by Hilton Columbia Greystone.
Yes, Embassy Suites by Hilton Columbia Greystone has a gym.
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