5-Star HotelThis hotel offers a blend of traditional Mexican architecture and modern amenities, set in a lush garden environment. It features spacious rooms, multiple dining options, and ample event space, providing a unique and relaxing experience.
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Summary of reviews related to the '5 Star' categoryCamino Real Guadalajara presents a mixed yet predominantly critical perception regarding its five-star rating, facilities and services. While some guests consider it a comfortable and acceptable hotel offering good value for money, many reviews emphasize that the hotel significantly falls short of a genuine five-star experience. The general sentiment suggests that the hotel no longer deserves its five-star status, citing aspects like outdated settings, dirty ceilings and the need for a complete remodel.
The service appears to be a particular sticking point with some describing it as very bad, inconsistent with what one might expect from a hotel that claims to hold a five-star rating. Despite these criticisms, there are positive mentions about friendly staff and a great pool, indicating that the hotel does provide notable amenities and services that some guests appreciate. Nostalgia also seems to play a role for returning visitors, suggesting a loyal customer base despite the shortcomings.
In conclusion, while Camino Real Guadalajara retains certain elements of quality, it struggles to live up to its five-star designation, requiring improvements to meet guests' expectations fully.
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