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Summary of reviews'بوابة الورود للشقق المخدومة' generally receives positive reviews from guests, particularly for its strategic location, staff and spacious rooms. Located on a main road, it offers easy access, ample parking including basement options and proximity to essential services like supermarkets and a variety of restaurants. Its serene environment and proximity to religious sites, the airport and Prince Mansour Al-Askari Hospital make it a convenient choice for many visitors.
The rooms are praised for their spaciousness and cleanliness. Guests find them comfortable with effective air conditioning and modern facilities. However, some reviews point out issues with maintenance, such as old furniture, pests and occasional unpleasant odors. There are also mentions of inadequate basic amenities like kitchen tools and extra pillows, although the overall sentiment regarding room comfort remains positive.
Cleanliness is generally well-regarded with guests appreciating the tidy common areas and responsive cleaning staff. Nevertheless, areas such as bathrooms and carpets occasionally fall short of expectations with some reports of inconsistent cleaning and issues with insects.
The staff receives widespread commendation for their kindness, professionalism and helpful demeanor. Specific staff members are frequently mentioned for their excellent service, contributing to a welcoming atmosphere. While some guests experienced delays and communication issues, these instances are relatively minor compared to the overall positive feedback on the staff's performance.
Breakfast at the hotel gets mixed reviews. Guests value the complimentary nature and the variety of options, including fava beans, lentils and eggs. Yet, there are consistent calls for more diversity and better quality with complaints about cold food and limited quantities. Service issues, such as delayed room deliveries and dwindling options for latecomers, are also noted.
Internet connectivity is a notable weak point with many guests reporting poor Wi-Fi signals and inconsistent coverage, especially in the rooms. Parking receives mixed reviews as well; while many appreciate the ample and free parking options, others face challenges with crowded and narrow spots, particularly in the basement.
The bedding experience is varied; some guests find the beds comfortable and clean, while others encounter hard mattresses, dirty pillows and insufficient bed sizes. Extra mattresses and blankets are available upon request, though their comfort may not always meet expectations.
Finally, accessibility is a positive aspect with the hotel offering easily navigable routes, accessible parking and a convenient location close to amenities and the airport. However, enhancements in cleaning services and bathroom facilities could further improve the guest experience.
In summary, 'بوابة الورود للشقق المخدومة' is favored for its location, spacious and clean rooms and supportive staff, although it faces areas for improvement in breakfast variety, internet reliability and maintenance details.
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