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Summary of reviewsLilas Taif generally receives positive reviews from guests, notably for its prime location and the courteous attitude of some staff members. Situated in a tranquil area near a mountain and a mosque, the hotel offers a serene backdrop appreciated by many. Guests find the hotel's position convenient for longer stays with spacious rooms equipped with small kitchens. The efficient check-in process and the sizable lounge area also add to the hotel's appeal.
Regarding the rooms, opinions are divided. Some guests appreciate the cleanliness and tidiness, particularly the ample space in certain rooms. However, significant concerns have been raised about cleanliness with reports of dirty carpets, insect infestations and poorly maintained bathrooms. Light sleepers may also be disturbed by noise from nearby public roads.
Cleanliness issues extend beyond individual rooms with multiple reviews citing unclean sheets, curtains and couches. These concerns highlight a need for improved sanitation and pest control measures.
Staff interactions offer a mixed bag of experiences. The courteous, professional behavior of certain employees, particularly Ms. Nada, has been acknowledged positively. Quick check-in and check-out procedures are also noted advantages. Nonetheless, complaints about unprofessional behavior, poor handling of issues and language barriers with non-English-speaking staff members underscore areas needing enhancement in customer service.
Opinions on the beds are also mixed. While some guests commend the comfort and quality of sleep provided, others report dissatisfaction with small bed sizes, uncomfortable or dirty mattresses and disruptive noise in the mornings.
In summary, Lilas Taif provides a serene and convenient retreat with certain staff members going above and beyond. However, notable issues with room cleanliness, inconsistent customer service and bed comfort indicate areas for improvement to fully meet guest expectations.
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