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Summary of reviewsRed Lion Inn & Suites Butte offers a convenient location for travelers, situated right off the interstate with easy access and ample parking. Dog owners will appreciate the spacious areas for walking pets. The quiet surroundings make it a practical rest stop, despite some critiques about the nearby areas.
The hotel provides a complimentary breakfast, featuring popular items like waffles and bagels. Guests appreciate the taste but note a need for greater variety, particularly in protein options. Issues with restocking and cleanliness in the breakfast area have been pointed out, although the meal remains a valued inclusion for starting the day.
Rooms at the hotel receive mixed reviews. Many guests commend the cleanliness and comfortable beds, alongside the modern touch in some recently remodeled rooms. The dog-friendly policy is a definite plus for those traveling with pets. However, some rooms lack refrigerators and microwaves, and issues such as maintenance problems and the smell of cigarette smoke have been reported. Despite these concerns, the staff is frequently praised for their helpfulness and efforts to resolve issues, showcasing a dedication to guest satisfaction.
Cleanliness is another area where experiences vary. While guest rooms are often found clean with commendable bathroom conditions, communal areas suffer from unpleasant odors and stained carpets. These concerns affect the overall atmosphere, detracting from the generally positive feedback on room cleanliness.
Staff interactions tend to be positive, with many guests highlighting the friendliness and helpfulness of the team, particularly at the front desk. Nonetheless, there are mentions of inconsistency, with some staff members lacking customer service skills, indicating a need for more uniform training.
Lastly, the beds receive mixed feedback. Although some guests find them satisfactory, others report discomfort due to issues like squeakiness, worn-out springs, and structural weaknesses. The bed conditions, combined with cleanliness concerns, remain a common source of dissatisfaction.
Overall, Red Lion Inn & Suites Butte offers several appealing aspects, such as its prime location and supportive staff, but faces challenges in maintaining consistent cleanliness and bed comfort.
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