4-Star HotelSummary of reviews related to the '4 Star' categoryLe M & Spa by Hôtels & Préférence has garnered a mix of impressions from its guests regarding its four-star status, facilities and services. Some guests affirm that the hotel's four-star rating is well-deserved, appreciating the establishment's cleanliness, comfort and the quality of the amenities provided. The spa, in particular, received positive mentions, contributing to the overall perceived luxury of the hotel.
Breakfast offerings were highlighted as a significant positive, described as hearty, well-balanced and delicious. A comfortable and clean stay was reported by several guests, who found the hotel appropriate for its rating.
However, a considerable number of guests expressed disappointment, feeling that the hotel did not meet the expected four-star standards. Issues such as lack of hot water at night, no coffee service before 7:30 AM and certain standards of service did not align with guests' expectations for a hotel of this level. Reviewers cited experiences not befitting a four-star establishment and called for a reassessment of its rating.
While some praise the high-end, luxurious conditions, others feel that the service and facilities fall short, creating a divided perception of whether Le M & Spa truly embodies the quality typically associated with a four-star hotel.
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