4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Termas Balneario Termas Pallares is advertised as a four-star establishment; however, the experiences recounted by guests suggest it falls short of expectations commonly associated with this rating. While the hotel might boast a history of being a luxury destination, recent visits reveal a place in need of substantial renovation and maintenance. The facilities appear outdated and neglected, with many feeling disappointed by the lack of proper upkeep and quality.
Although the hotel offers a variety of activities, such as dance and bingo, these are seemingly targeted at an older audience, which wasn't clearly communicated to guests beforehand. Basic amenities such as air conditioning and adequate bathroom fixtures have reportedly failed to meet the standards expected at a four-star hotel. Additionally, the breakfast and dining experiences leave much to be desired, not just in terms of quality, but also when considering the price.
There is a shared aspect between the four-star hotel and a neighboring three-star one, particularly in common areas such as the spa and breakfast lounge. Guests have noticed this leads to a level of service that doesn't measure up to the four-star promise, further embedding a sense of disappointment.
Despite any past prestige, the hotel seems to have slipped into a state reminiscent of an old boarding house, lacking in vibrancy and the luxurious touch one would anticipate. The phrase "wanting and not being able" encapsulates the overall sentiment, as the hotel does not quite manage to uphold its supposed four-star allure.
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