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Summary of reviewsCampanile Epône garners predominantly positive reviews, especially for its strategic location, making it a convenient choice for travelers requiring quick access to major roadways like the A13 motorway, Thoiry Zoo and the nearby train station. The peaceful and secure environment, along with amenities like secure parking and a professional staff, further enhances its appeal.
The breakfast experience, though appreciated by some for its good coffee and variety, presents areas for improvement. Some guests laud the hearty offerings and attentive service, yet others criticize the lack of fresh options, poor-quality bread and insufficient restocking.
Dinner at Campanile Epône evokes mixed feelings. While some guests commend the quality of the evening meal and the convenience of on-site dining, others find the menu limited and unauthentic with specific complaints about basic food options and inconsistent service.
Room experiences range from positive feedback on cleanliness, comfortable bedding and soundproofing, to dissatisfaction with dated decor, maintenance issues and inconsistent hygiene standards. The staff's friendliness and helpfulness receive consistent praise, significantly enhancing the overall guest experience.
Cleanliness across the hotel is inconsistent. While many appreciate the well-maintained establishment and general cleanliness, others report serious issues such as mold, dirty towels and even pests, indicating a pressing need for better housekeeping practices.
For families, the environment receives mixed reviews. High praise is given to the attentive staff and a few family-friendly activities, but concerns about noise, tobacco smells and maintenance issues somewhat detract from the overall family experience.
Bedding quality receives varied feedback – some guests appreciate the comfortable and calm environment for a peaceful rest, whereas others mention hard beds, outdated bedding and inadequate pillows, suggesting a need for updates.
Finally, the hotel's three-star rating is questioned by several guests who feel that the aging facilities and various quality issues do not meet expectations of the rating, calling for renovations and better maintenance to align with the standard.
Overall, while Campanile Epône has numerous strengths, particularly in its location and staff, there are clear areas requiring improvement to meet guest expectations fully.
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