Hotel Indigo Baltimore Downtown, an IHG Hotel

Baltimore , , 24 W Franklin Street (Show on Map)


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Summary of reviewsHotel Indigo Baltimore Downtown, an IHG Hotel is a top-rated hotel located in the historical center of Baltimore, offering easy access to numerous landmarks, bars and restaurants. The hotel is safe, clean and follows COVID restrictions. The staff is friendly, accommodating and provides excellent suggestions for nearby places to visit and eat. The breakfast is delicious with à la carte options and the complimentary breakfast includes refreshing lemon water, apples and oranges. The dinner at the hotel's restaurant is exceptional, although some guests have experienced slow service. The rooms are well-decorated, stylish and clean with comfortable beds and nice bathrooms. The hotel is praised for its cleanliness and safety and the staff is described as hospitable and exceptional. The parking accommodations are good with ample street and city parking options nearby and a parking garage across the street. The hotel is surrounded by vibrant nightlife with numerous bars and restaurants nearby. The beds are top-notch with clean linens and cozy bedding. The hotel is a great value for business travelers with plenty of desk space and a convenient location. Overall, Hotel Indigo Baltimore Downtown, an IHG Hotel, is worth the stay with a lovely vibe and exceptional touch.
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Categories
Luxury Hotel

Historic Hotel

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types
Standard Room This room has a satellite TV, air conditioning and tea/coffee maker.

Deluxe King Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Deluxe Queen Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.

Deluxe Queen Room with Two Queen Beds - Disability Access Tran Shower Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.

King Suite This room comes with a 42-inch flat-screen TV, a work desk with a chair, free WiFi, an easy chair with an ottoman, MP3 player with alarm clock radio, luggage bench, cable channels, coffee maker, hair dryer, iron with ironing board and phone with voicemail service.

Deluxe Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

King Suite Bi-Level - Non-Smoking This suite features a seating area, air conditioning and sofa. A separated loft bedroom is provided as well.

Deluxe Queen Room with Two Queen Beds Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

King Corner Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Suite - Mobility Access Roll in Shower/Non-Smoking The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.

King Room - Ground Floor Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

About Hotel Indigo Baltimore Downtown, an IHG Hotel
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Guest Reviews
8.4
Very Good
Location
Hotel Indigo Baltimore Downtown, an IHG Hotel is a top hotel situated in an ideal location in the historical center of Baltimore. The hotel is conveniently located near the Washington Monument, a quiet area with a plethora of bars and restaurants as well as numerous historical landmarks such as The Baltimore Basilica and Enoch Pratt Free Library. It is also centrally located - around 20 minutes walk or a 5-minute taxi ride from Penn Station. Guests have access to ample street parking as well as a garage across the street. The hotel is safe and clean with COVID restrictions in play. The front desk is very helpful and provides suggestions on nearby places to eat and visit. While some areas nearby are not the best, the hotel itself is in a great area and incredibly walkable. The staff is friendly and accommodating, the decor is beautiful and it is conveniently located to many sights such as the Inner Harbor, museums and parks. Overall, it's a great place to stay for its convenient location and easy access to other parts of the city.

Breakfast
If you are looking for a hotel with a great breakfast, Hotel Indigo Baltimore Downtown, an IHG Hotel should definitely be on your list. Guests found the breakfast to be delicious and very good with options to select from the menu, including à la carte choices. Some guests even raved that it was "way better than expected" and an "exceptional" meal. Additionally, the hotel provides a complimentary breakfast that includes refreshing lemon water in the lobby, apples and oranges, which guests found to be a nice treat.

While some reviewers mentioned that the breakfast service was slightly faulty or under-staffed, most praised the attentive server and great food and service. The breakfast was served hot, plenty of choices were available and the price was reasonable according to some guests. That being said, a few mentioned that the breakfast was a little overpriced or that they would have liked it included in the room rate.

Overall, guests seem to have enjoyed their breakfast experiences at Hotel Indigo Baltimore Downtown with some saying that the food was exceptional for both breakfast and dinner. However, a few reviewers had negative experiences with faulty breakfast service or the wait time for food. Regardless, if you are willing to pay a little extra for an upgrade or a $20 breakfast, you can expect a delicious and satisfying meal according to some guests.

Dinner
Guests of Hotel Indigo Baltimore Downtown can enjoy a delicious dining experience at the hotel's restaurant conveniently located in the lobby. The exceptional food is a highlight of the hotel and guests rave about the quality of the breakfast and dinner. While the menu is currently limited due to pandemic restrictions, guests still appreciate the good food. However, some guests have noted slow service and one guest was disappointed that their dinner reservation was not met. It's important to note that the restaurant was closed for three out of a four-day stay for one guest and others have found the prices to be on the pricier side for meals that were not exceptional. Despite the mixed reviews, the restaurant at Hotel Indigo Baltimore Downtown seems to be a great option for those looking for a convenient and enjoyable dining experience during their stay.

Rooms
The Hotel Indigo Baltimore Downtown is a beautiful hotel with lovely and clean rooms. The rooms are well decorated and stylish, some of which have amazing views of the city. The beds are super comfy and the bathrooms are nice with great toiletries. Pet-friendly rooms are also available. The spacious and clean rooms are well appointed and some of them come with amenities such as a fridge, sink and microwave. Though some of the accessory furniture was chosen for style rather than function, the rooms are generally clean and modern with plenty of desk space. However, some guests experienced slight issues such as a smoky smell, stains on the carpet and small-sized rooms. Nevertheless, the hotel staff is amazing and some guests really loved the unique and beautiful room decor.

Beds
The beds at Hotel Indigo Baltimore Downtown are top-notch with guests raving about their comfort and quality. Some describe the beds as "really comfortable" or "just okay," but the majority appreciate their coziness and clean linens. The pillows and bedding are also highly praised with several guests commenting on the exceptional fresh and clean quality. Even those who received a different room than what they booked, like the double beds instead of a king, still enjoyed the comfort of their bed. The gym is also highly recommended by guests, while the rooms themselves are described as unique and exquisite. Overall, the hotel provides a comfortable stay with great amenities and impeccable staff.

Cleanliness
Guests have praised the Hotel Indigo Baltimore Downtown for its cleanliness, stating that the hotel is lovely and clean, well decorated and very clean. They have also highlighted how comfortable the rooms are with clean and calming surroundings. Despite a couple of issues, such as dirty towels and sheets, guests have given the hotel high scores for cleanliness and safety, especially during the pandemic. They have appreciated small touches such as the water and treat bowl for dogs outside and have found the staff to be amazing. Overall, guests have had a positive experience with the hotel's cleanliness and comfort, although some minor improvements could be made, such as better quality toilet paper and tissue and more thorough vacuuming.

Staff
Hotel Indigo Baltimore Downtown, an IHG Hotel, boasts an excellent staff according to guest reviews. Visitors complimented the welcoming and friendly front desk staff, particularly mentioning Kim, who was described as personable and incredible. Overall, the staff was accommodating, helpful, funny and impeccable in all departments of the hotel, including cleaning. While some guests noted that some staff members could be abrupt or impatient, the majority of visitors found the staff to be hospitable and exceptional, going as far as to say that they made their stays exceptional. Scott, the bartender, was hailed as a mixologist extraordinaire, while Brianna and Kim at the front desk were exemplary employees according to one guest. The hotel's location, pricing and cleanliness received many accolades as well. Some guests mentioned poor reception or misunderstandings with staff, but these seemed to be isolated incidents. Overall, visitors enthusiastically recommended the hotel and said they would definitely return.

Parking
Guests of the Hotel Indigo Baltimore Downtown can enjoy their stay without having to worry about finding parking. While some found it a little inconvenient that the lot closes at a certain hour, there are ample street and city parking options nearby. The hotel also has a parking garage across the street with EV charging stations, convenient parking options and inexpensive rates. Some guests also received validated parking from the hotel. Although a few guests were disappointed about not having on-site parking, they were pleasantly surprised with the reasonable deal and availability of parking options nearby. Overall, parking accommodations were good and did not spoil the guests' travel experience.

Nightlife
Guests of Hotel Indigo Baltimore Downtown will love the vibrant nightlife surrounding the hotel. There are numerous bars and restaurants right there, offering lots of options for food and drink. While some guests noted that it could get a bit noisy at night with motorcycles, the convenience to restaurants and other sights made up for it. The hotel bar is a highlight, staying open until late and staffed with accommodating servers. And with everything in the Mount Vernon neighborhood within walking distance, guests can easily explore and enjoy the local restaurants and bars. Don't miss the old fashioned cocktail in the evening, or the live jazz night which some guests loved. However, finding good breakfast restaurants nearby was a struggle for some guests.

4 Star
The Hotel Indigo Baltimore Downtown, an IHG Hotel, has received wonderful reviews from guests who enjoyed their stay. The hotel has a great location and a lovely vibe that gives off a local feeling. Despite the low ceilings in some of the rooms, the decor is very nice and the hotel is comfortable and cozy. Renovated from a historic building (YMCA), the hotel has a superb and exceptional touch. Many guests found the hotel restful and relaxing and they would stay at the hotel again in the future. Although some guests had issues with customer service or additional charges, the majority of the reviews suggest that Hotel Indigo Baltimore Downtown is worth the stay.

Business
Hotel Indigo Baltimore Downtown, an IHG Hotel is a great value for business travelers due to its central location and convenient amenities. The hotel offers plenty of desk space for work and is located in a good area for exploring Baltimore. While some guests experienced issues with unexpected restaurant closures or additional charges, the overall experience was positive for those visiting for work or Hopkins visits. The hotel is a great choice for those seeking a comfortable and convenient base for their Baltimore business trip.


No, Hotel Indigo Baltimore Downtown, an IHG Hotel doesn't have any pool.

No, a spa isn't available at Hotel Indigo Baltimore Downtown, an IHG Hotel.

Yes, Hotel Indigo Baltimore Downtown, an IHG Hotel welcomes dogs.

Yes, parking facilities are available at Hotel Indigo Baltimore Downtown, an IHG Hotel.

Yes, Hotel Indigo Baltimore Downtown, an IHG Hotel has a gym.
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