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Summary of reviewsHotel Horison Ultima Bekasi enjoys a strategic location that guests highly appreciate, as it is directly connected to the Metropolitan Mall, enabling easy access to shopping and entertainment options. This convenience, coupled with its proximity to the toll highway, makes it an attractive choice for travelers wishing to explore Bekasi with ease.
The hotel's breakfast offerings receive frequent praise for their variety and taste, with a buffet that caters to diverse preferences and provides a satisfying start to the day. Guests also commend the friendly and helpful staff, enhancing the positive dining experience.
The rooms at Hotel Horison Ultima Bekasi are noted for their spaciousness and comfort, complete with amenities and comfortable beds. Despite occasional noise and internet connection issues, the overall accommodation experience is considered satisfactory. Cleanliness is generally well-regarded, with most guests finding the rooms to be well-maintained and conducive to a restful stay, although minor concerns about bed linens and room cleaning have been noted.
Staff service is a highlight of the hotel, with employees across various departments frequently recognized for their professionalism, friendliness, and willingness to assist. This high level of hospitality contributes significantly to a welcoming and efficient guest experience.
While the free Wi-Fi service presents challenges, with reports of slow and unreliable connections, the hotel staff's efforts to address these issues are acknowledged. Despite the need for consistent improvements in Wi-Fi quality, the overall environment created by the excellent location, satisfying breakfast, comfortable rooms, and exceptional service makes Hotel Horison Ultima Bekasi a compelling choice for visitors.
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