8.4
Very Good
5-Star Hotel
This 5-star hotel offers unique amenities such as a hot tub, snooker table, BBQ facilities, PS5, sauna, and gym. It is set in a 17th-century palace. The hotel offers an airport shuttle.
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Lawrences Hotel 4.6 km from Cacem
Hotel in Sintra
8.4
Very Good
From $115
From $115
5-Star Hotel
Located in the heart of Sintra, this 5-star hotel offers opulent guest rooms with high ceilings, big beds, and polished floors. It provides gorgeous views and a regional restaurant. It is known for its romantic rooms and friendly service.
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Penha Longa Resort 4.7 km from Cacem
Hotel in Sintra
9.3
Excellent
From $352
From $352
5-Star Hotel
This 5-star resort is nestled within the Sintra-Cascais Natural Park, incorporating a 14th-century monastery. It features a 27-hole championship golf course, family-focused activities, and multiple dining experiences, including Michelin-starred restaurants. The resort offers luxurious rooms and suites with views of the park and golf course.
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Summary of reviews related to the '5 Star' categoryPenha Longa Resort is an extraordinary and luxurious five-star hotel, located in a fantastic venue that offers exceptional service and facilities. The hotel has a 5-star standard with top-notch amenities such as a 5-star pool and golf course. The staff is friendly and helpful, providing excellent service that is expected from a luxury 5-star hotel. However, some guests reported that the TV or movie service is lacking with only generic local channels, which does not meet the expectations of a 5-star resort. Furthermore, guests should be aware that some services are expensive, such as renting a golf cart for 30€/h. Despite these minor issues, Penha Longa Resort remains a top-notch, perfect place to stay for a great experience that is worth recommending.
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Valverde Sintra Palácio de Seteais - The Leading Hotels of the World 5.0 km from Cacem
Hotel in Sintra
8.8
Excellent
From $257
From $257
5-Star Hotel
More than just a five-star hotel, a romantic and luxurious palace which will take you back to the days of the architecture and elegance of the XVIII century.
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Summary of reviews related to the '5 Star' categoryIf you're looking for the highest level of hospitality during your travels to Sintra, the Tivoli Palacio de Seteais is the place to be. This five-star hotel boasts beautiful historic rooms with comfortable beds, ensuring a luxurious and perfect stay. Guests rave about the exceptional service received throughout their journey back in time. Though the dinner didn't quite reach the level of a five-star meal, the top-notch breakfast and attention to detail more than made up for it. This hotel truly offers a pampering retreat fit for royalty, making it one of the best hotels in which to stay in the area. The location is unbeatable with stunning views of Poco Iniciation and the surrounding landscapes. The Tivoli Palacio de Seteais is a truly exceptional hotel in every aspect, making for an unforgettable experience.
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Vila Gale Collection Palácio dos Arcos 5.5 km from Cacem
Hotel in Oeiras
8.9
Excellent
From $224
From $224
5-Star HotelSummary of reviews related to the '5 Star' category'Vila Gale Collection Palácio dos Arcos' has received mixed reviews, particularly concerning whether it meets the expectations of a five-star rating. While guests have appreciated the comforts the hotel offers, some believe it falls short of the established five-star criteria, particularly in areas such as breakfast service and some minor refinements. The breakfast has been described as limited and sometimes not meeting the standard anticipated from a hotel of this caliber. Additionally, there is feedback suggesting that not all staff members provided the level of service expected in a five-star establishment. Although the hotel is deemed comfortable and provides various amenities, areas for improvement have been highlighted to align fully with the five-star experience.
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Vila Gale Collection Sintra 6.1 km from Cacem
Hotel in Sintra
8.5
Very Good
From $144
From $144
5-Star Hotel
This 5-star hotel features an innovative health concept designed for families. It is located in Várzea de Sintra, a few minutes' drive from Sintra's town center. It is popular with guests and offers modern amenities.
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Summary of reviews related to the '5 Star' categoryVila Gale Collection Sintra, while advertised as a five-star resort, appears to not meet the high expectations typically associated with such a rating. Guests frequently cite it as falling short, more in line with a three or four-star hotel. Many have pointed out the lack of basic amenities and services that are standard for five-star accommodations, such as adequate spa facilities, sufficient meal quality and attentive service.

Despite the hotel's claims, many visitors found the overall experience to be disappointing, noting that facilities and details often did not live up to the five-star promise. Specific complaints included low water pressure in showers, a lack of room amenities and not providing enough room keys. The breakfast, although sometimes praised, was generally regarded as lacking the variety and quality expected from a high-end hotel. Dinner offerings were similarly criticized.

Service quality was another recurring issue with guests describing the staff as lacking empathy and professionalism, which detracted from the expected five-star service standards. On a positive note, some guests mentioned good cleanliness and the attentiveness of the staff at the pool. The hotel also received compliments for its views and the quality of maintenance of rooms and interiors.

In summary, while Vila Gale Collection Sintra has potential and certain redeeming qualities, it does not consistently deliver the high standards and luxurious experience expected of a five-star resort. Travelers may find better value and satisfaction in opting for accommodations elsewhere in Sintra or adjusting their expectations accordingly.
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