5-Star HotelThe 5 star hotel provides the very best in accommodation and service, being the perfect location for romantic breaks, conferences and celebrations.
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Summary of reviews related to the '5 Star' categoryEllenborough Park boasts a 5-star rating, however, some guests were disappointed with their experience. Some have commented on the lack of attention to detail and facilities that fell short of their expectations for a 5-star hotel. Although the hotel is beautiful and staff are great, some felt that it was not as nice as other top hotels they have visited with one guest saying "Absolutely not a 5* hotel". The SPA facilities were highlighted as being below standard and excessive dinner prices did not match other 5-star hotels. Furthermore, guests were frustrated that the hotel charged for newspapers, whereas most other hotels offer them complimentary. Additionally, some guests pointed out that there was no one at reception or to help with luggage, which was surprising for a hotel of this standard. Nevertheless, there were still guests who found the hotel to be amazing and exceptional, proving that opinions may vary.
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