4-Star HotelThis 4-star hotel features both indoor and outdoor pools, a spa with Turkish and dry sauna, and a jacuzzi. It offers air-conditioned rooms with furnished balconies. Guests have praised the excellent breakfast, clean and comfortable rooms, and attentive service.
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Summary of reviews related to the '4 Star' categoryHotel de Ilhavo Plaza & Spa receives mixed feedback concerning its four-star rating with several guests questioning whether its amenities and services truly match the designation. While some guests appreciate it as a classic four-star establishment, others feel that it falls short, citing areas such as the spa, which requires better maintenance and management to avoid overcrowding.
The breakfast and buffet options have been criticized for lacking variety and the overall dining experience did not meet four-star expectations. Additionally, mentions were made of dark hallways, a less-than-impressive reception and rooms that did not fully deliver on the promised quality.
Customer service also received criticism with some guests feeling that there was a lack of attentiveness from the staff. However, other reviewers believe that the hotel met their four-star expectations, praising it as one of the best in the area with solid services and exceptional facilities.
In conclusion, while Hotel de Ilhavo Plaza & Spa does have favorable aspects and a certain appeal, it seems there are several areas in need of improvement to consistently match the four-star standard expected by its guests.
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