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Summary of reviewsHotel Croce Di Malta in Novara is well-regarded for its central and strategic location, making it a favored choice for travelers who seek to explore the city's historic center and nearby attractions. Guests appreciate its convenience, being just a short walk from restaurants, shops and cultural sites, while also enjoying a peaceful ambiance enhanced by a quiet garden. The staff's friendliness and attentiveness add to the positive experience, ensuring that visitors feel well-cared for.
Breakfast at the hotel receives mixed feedback. Many guests find it good and satisfactory, appreciating the typically Italian offerings and the attentive staff. However, some feel that the variety is limited and would benefit from healthier options and more quality choices, particularly in pastries and coffee.
The rooms, although praised for their spaciousness, particularly those on the top floor, receive mixed reviews. Some guests appreciate the cozy atmosphere and efficient air conditioning, but many note that the rooms are outdated and in need of modernization. Issues such as non-working minibars, broken lights and leaky air conditioning are common complaints. Cleanliness is also inconsistent with some guests reporting unsatisfactory hygiene standards, uncomfortable bedding and cramped bathrooms.
Cleanliness overall is a significant area of concern at the hotel with numerous mentions of dusty and poorly maintained spaces, both in rooms and common areas. Despite occasional instances where issues were quickly resolved, the feedback suggests a need for substantial improvements in this aspect.
On a positive note, the staff at Hotel Croce Di Malta are consistently praised for their friendliness, helpfulness and readiness to assist. The welcoming atmosphere they create significantly enhances guests' experiences, outweighing some of the negative aspects of the stay.
The bed situation also shows variability. While some guests find the beds comfortable and spacious, others report issues with hard mattresses and separable single beds that disrupt sleep. Cleanliness concerns with bedding further detract from the overall comfort.
In summary, Hotel Croce Di Malta offers a convenient and centrally located option for travelers, bolstered by a friendly and accommodating staff. However, it could benefit from updates and improvements in room quality, cleanliness and breakfast variety to enhance the overall guest experience.
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