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Mercure Cardiff Holland House Hotel & Spa

Cardiff , 24-26 Newport Road (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Cardiff Holland House Hotel & Spa is a centrally located hotel that offers convenient parking facilities. Guests have praised the hotel's breakfast offerings with a good variety of fresh options and delicious cooked dishes. While experiences with dinner are mixed, the hotel's staff are friendly and approachable. The hotel's rooms are spacious and clean with stunning views from the windows. The hotel is also commended for its cleanliness with guests appreciating the nice and clean bathrooms. The spa facilities are excellent with a lovely swimming pool, sauna and steam room. However, some guests have pointed out that the spa needs renovation. The hotel's parking facilities can be a mixed bag with some guests struggling to find on-site parking. The hotel's beds have also received mixed reviews with some guests finding them comfortable and others finding them uncomfortable. Overall, the Mercure Cardiff Holland House Hotel & Spa is a good choice for those who value central location and convenience.
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Hotel with Spa

The Mercure Cardiff Holland House Hotel & Spa features a luxurious spa experience with a range of treatments available, including manicures, massages, spray tans, saunas and steam rooms. At Spa Naturel Fitness, guests can unwind and feel refreshed with a focus on individualized services and wellness. The spa features a sauna, aroma salt room, steam room, ice room and relaxation room. Additionally, guests can take a dip in the 18-meter heated pool or work out in the fully equipped gym. A range of facial treatments are available, including anti-aging, regenerative and men's facials, as well as salt & oil scrubs and marine back treatments. Spa Naturel Fitness is dedicated to providing a space for guests to escape and find relaxation.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Superior King Room Features include a king-size bed, free Wi-Fi and a minibar with free soft drinks. An espresso machine, free newspaper and a bathrobe and slippers are also provided, as well as enhanced toiletries.

Superior Queen Room The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Classic Triple Room The triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 3 beds.

Classic Double or Twin Room The twin/double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath.

Deluxe Suite with City View The spacious suite offers a tea and coffee maker, heating and city views. The unit has 1 bed.

About Mercure Cardiff Holland House Hotel & Spa

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Guest Reviews

7.7

Good

Location

The Mercure Cardiff Holland House Hotel & Spa is located in a fantastic central location that is within walking distance of Cardiff's city center, shopping areas and restaurants. Guests have praised the convenience of the hotel's location with many stating that it was easy to find and access. Additionally, the hotel is located close to the Christmas market, the main shopping area and the Motorpoint Arena, making it perfect for those visiting Cardiff for leisure or business. The location also offers adequate parking facilities, albeit limited. Despite this, guests have described the location as very convenient and nicely located. As a result, the hotel is a great choice for those who put a high value on central location and convenience.

Breakfast

Guests at the Mercure Cardiff Holland House Hotel & Spa have raved about the hotel's breakfast offerings, consistently describing the morning meal as good, great and excellent. The buffet-style breakfast had a good variety of fresh options and delicious cooked dishes, making it a great value. While some reviews mentioned the breakfast as expensive, most found it to be worth the price. The breakfast staff were friendly and professional with room service breakfast being a particular highlight. However, there were some complaints about limited choices for dietary requirements and a few items being old or dried up. Despite these minor issues, guests overall enjoyed the breakfast experience at the hotel.

Dinner

If you're looking to wine and dine at the Mercure Cardiff Holland House Hotel & Spa, guest experiences are a mixed bag. Some visitors rave about their experience, declaring the food to be delicious, while others warn of challenges with restaurant service, from extended wait times to communication barriers. Some guests were thrilled with their evening meals and drinks, enjoying a great atmosphere at the bar, while others had trouble with meals like burned dishes or incorrect orders. If you're planning to dine at this hotel, it's worth keeping in mind that experiences seem to be quite varied.

Rooms

Guests of the Mercure Cardiff Holland House Hotel & Spa are pleased with the size and cleanliness of the rooms. Many mention the stunning views from the windows and appreciate the options in the bathrooms. While some report issues with dated decor, most find the rooms to be comfortable and well-equipped. The staff are helpful and the food is good value for money. Some guests experienced technical issues with the TV and noise from the lift, but overall the rooms are spacious and clean.

Beds

Guests who stayed at Mercure Cardiff Holland House Hotel & Spa had mixed experiences with their beds. While some enjoyed a "superb" or "very comfortable" bed, others found it uncomfortable due to protruding springs or being too hard. Some guests also mentioned that the bed was actually two singles pushed together, which could be uncomfortable for some. On the other hand, there were guests who raved about the comfortable beds and spacious rooms, adding that they had an "amazing" stay. However, some guests noted that the mattress had visible wear and tear, such as a large dent in the middle. Overall, the hotel seems to have had varying experiences with their beds, so it may be worth researching further before booking.

Cleanliness

The Mercure Cardiff Holland House Hotel & Spa has received numerous positive reviews about its cleanliness. Guests have found the hotel to be very clean and appreciate the nice and clean bathrooms. The pool and facilities are also noted to be clean and well-maintained. Communal areas and bathrooms are described as lovely and spotlessly clean. The rooms are comfortable and clean with some guests noting the room size as a positive feature. However, a few areas such as scuffed walls, damaged carpets, chipped paint and a damaged bathroom door have received negative feedback. Some guests have also criticized the cleanliness of the spa area and changing rooms, stating that they require maintenance. Overall, the hotel is described as clean, comfortable and in a good central location.

Staff

The Mercure Cardiff Holland House Hotel & Spa boasts a lovely team of staff who have been praised for their friendly and approachable nature. Guests have commended the polite and efficient reception staff, who are always willing to go the extra mile to make their stay comfortable. The hotel's restaurant and bar staff have received mixed feedback with some guests describing them as chaotic and unprofessional while others appreciated the lovely food and service. The hotel features spacious rooms that are well-maintained with excellent facilities. Some guests have reported issues such as a smoky smell in their room, slow check-ins and wrong information given by staff, but these were quickly resolved by the helpful and efficient staff. Overall, guests have rated the staff very highly with many appreciating their professionalism and excellent service.

Spa

The Mercure Cardiff Holland House Hotel & Spa offers a luxurious retreat with exceptional spa facilities. Guests enjoy free access to the spa, which includes a lovely swimming pool, sauna and steam room. The spa facilities were described as excellent, nice and wonderful by the guests. There were also compliments about the spa location and access to the pool. However, some guests pointed out that the spa needs renovation and the changing rooms were a little chilly. Also, there were some reports of missing amenities like conditioner, robes and spa shoes in the bedrooms. Despite small issues, the majority of guests agreed that the spa was fully booked for treatments, which indicates its popularity. Furthermore, the staff was commended for their helpfulness from reception staff to spa staff. Overall, the spa and pool areas were clean, excellent and great and guests loved the breakfast in conjunction with the spa facilities.

Pool

The Mercure Cardiff Holland House Hotel & Spa has a reasonably sized swimming pool that some guests describe as wonderful or nice, while others mention it being busy and small. The facilities, including a gym and sauna, are fantastic. However, some guests had issues with the temperature of the pool with some saying it was too cold or not operating at the proper temperature. The pool changing room also received negative comments on its coldness and cleanliness. Some praised the jacuzzi and steam room, while others had complaints about the spa and pool area not being maintained well. Despite mixed reviews, the central location and good car park make it a convenient option for those in Cardiff.

Parking

Parking can be a bit of a mixed bag at Mercure Cardiff Holland House Hotel & Spa according to guest reviews. While some found the car park to be easy and convenient, others struggled to find on-site parking or had to pay a high cost to park in the small and sometimes congested lot. Some guests were also put off by the small size of the parking spaces or the narrow and winding entrance to the car park. However, those who were lucky enough to secure a spot found the location of the hotel with adequate parking to be a plus, especially given its central location and proximity to attractions. Overall, while some guests experienced a slight parking nightmare, others found it to be a very good option.

Yes, Mercure Cardiff Holland House Hotel & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Cardiff Holland House Hotel & Spa.

Yes, Mercure Cardiff Holland House Hotel & Spa welcomes dogs.

Yes, parking facilities are available at Mercure Cardiff Holland House Hotel & Spa.

Yes, Mercure Cardiff Holland House Hotel & Spa has a gym.

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