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The Parkgate Hotel

Cardiff , Westgate Street (Show on Map)

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Summary of reviewsThe Parkgate Hotel is a wonderful choice for those wanting to explore the heart of Cardiff with easy access to shopping, restaurants, bars and landmarks. Despite parking being a bit difficult, the central location of the hotel made everything in the city easily accessible. The breakfast receives mixed reviews with some guests finding it great with a wide variety of options, while others found it lacking in quality and variety. The rooms are spacious, modern and clean with some minor issues reported. The hotel is also praised for its exceptional level of cleanliness, friendly and helpful staff and amazing spa facilities. The beds are described as some of the comfiest in the area with guests raving about their excellent mattresses and overall sleeping experience.
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Hotel with Spa

The spa at The Parkgate Hotel is a luxury wellness destination located in the heart of the city. It offers guests a chance to escape the stresses of everyday life and relax in a stunning boutique-style and luxurious setting. The spa is equipped with four elegant treatment rooms, as well as a thermal suite, offering guests a range of experiences designed to release tension and rejuvenate the mind and body. The spa offers a variety of signature treatments, facials and massages, using the finest products from the innovative British skincare brand, Elemis. All treatments are personalised and result-driven, ensuring that each guest receives the care and attention they need to feel deeply relaxed and restored. Ranging from a deep tissue massage, a hydrating facial or a peaceful pregnancy massage, the treatments offered at the spa of this hotel will make all guests feel like true royalty.

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Hotel with Gym

Room Types

Superior Queen Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV. The unit has 1 bed.

Deluxe King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV, a wardrobe, a safe deposit box and an electric kettle. The unit offers 1 bed.

King Room The spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

Deluxe Junior Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Superior Suite This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV, a coffee machine, a seating area, a wardrobe as well as city views. The unit offers 2 beds.

Suite Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV, a coffee machine, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Deluxe Suite Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV, a coffee machine, a seating area, a wardrobe as well as city views. The unit has 2 beds.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box, as well as an electric kettle. The unit has 1 bed.

Deluxe Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower and a hairdryer. The twin room features air conditioning, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV. The unit has 2 beds.

About The Parkgate Hotel

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Guest Reviews

Location

The Parkgate Hotel in Cardiff boasts a fantastic location that made our stay all the more enjoyable. Situated in the heart of the city, it was ideal for those visiting for the first time or returning visitors looking to explore different corners of the city. From the hotel we had easy access to various shopping outlets, restaurants and bars. We were also able to indulge in some sightseeing as the hotel is conveniently located to many of Cardiff's landmarks, including Cardiff Castle. The hotel is also in close proximity to the train station, which made travelling to and from the hotel a breeze. While the location is fantastic, parking was a bit of a nightmare, so bear this in mind if you're driving. Overall, our stay at The Parkgate Hotel was made all the better by its central location, making everything we wanted to do in Cardiff easily accessible. We would definitely recommend this hotel to anyone wanting to explore the city!

Breakfast

The breakfast at The Parkgate Hotel receives mixed reviews from guests. Some describe it as great, delicious and fantastic with a wide variety of options to choose from including a full English breakfast. Other guests were disappointed with the quality, claiming some of the hot breakfast items weren't hot and plates were cold. Vegetarian options were limited and some guests found the continental breakfast options lacking. Some guests found the breakfast adequate but no better than a budget hotel, while others found it overpriced for what it was. Despite the mixed reviews, guests who enjoyed the breakfast praised the buffet style and helpful staff. Overall, it seems that the quality and variety of the breakfast at The Parkgate Hotel varies depending on personal preference.

Rooms

The rooms at The Parkgate Hotel have been described as spacious, modern and clean with nice decor and good facilities. Some guests have reported some issues such as stiff shower doors or uncomfortable beds but overall the rooms have been praised for their high standard and cleanliness. The hotel's decor and lobby have also received compliments. Guests have recommended choosing a Junior Suite for the coffee machine and separate bath and shower. However, some have experienced misleading room descriptions or received twin beds instead of a queen-sized bed. Despite some small issues, The Parkgate Hotel has been praised for its beautiful old building, tasteful conversion and exceptional standards.

Beds

The Parkgate Hotel boasts some of the comfiest beds in the area with many guests raving about their excellent mattresses and incredibly comfortable sleeping experiences. From extra comfy beds to the most comfortable bed they've ever slept in, guests couldn't speak highly enough of the amazing beds on offer. However, there were a few guests who found the pillows too soft or the bed too hard, but overall, the beds were described as lovey comfy and great for a good night's sleep. Rooms were also noted to be nice and warm, adding to the cosy atmosphere. While some guests were not impressed with the beds, the majority of guests had an excellent sleeping experience with one guest claiming it was the best night's sleep they've ever had. And with the added bonus of a decent breakfast, guests can truly rest easy at The Parkgate Hotel.

Cleanliness

If you're looking for a clean and modern hotel with lovely surroundings, The Parkgate Hotel is a great choice. Guests repeatedly rave about the cleanliness of the hotel with many describing it as spotless, super clean, or fantastically clean. The rooms are especially highlighted for their modern and clean design, making for a comfortable hotel stay. Some guests note that they found the bathroom and bedding to have room for improvement in terms of cleanliness, but overall guests seem impressed with the hotel's level of cleanliness. In addition to the clean rooms, guests also love the immaculate spa facilities and thermal suite. Overall, if cleanliness is a top priority for you when choosing a hotel, The Parkgate Hotel should be on your list.

Staff

The Parkgate Hotel boasts some of the friendliest and most helpful staff as noted by various guests. The front desk staff are particularly outstanding according to the reviews with one guest describing them as 'excellent'. The bar staff are efficient, though some guests have misgivings, noting that the bar gets very busy on Thursdays and sometimes it can take up to 14 minutes to get served. The breakfast staff could also do with more training.

Guests have high praise for the staff's courteousness and professionalism, particularly the exceptional service received from the hotel manager and receptionist Yara. Some staff were unfortunately deemed unhelpful or drowsy, although this seemed to be a rare occurrence.

Overall, the staff at The Parkgate Hotel are among the best in the hospitality industry. They are exceedingly friendly, accommodating and professional. Whether it's front desk staff, bar staff, or breakfast staff, guests commend them all for their exceptional service, which is a hallmark of this lovely hotel.

Spa

The Parkgate Hotel boasts an amazing spa experience that guests can enjoy during their stay. The wonderful thermal suite and brilliant spa facilities are top-notch and can make any stay even better. However, some guests noted that the spa facilities are overpriced and small, which may put off those who are sensitive to extra costs. Additionally, guests advised that booking ahead is necessary, as some were unable to use the spa due to limited availability or facility malfunctions. Despite these issues, the spa experience overall is beautiful and relaxing with massage and thermal suite treatments being particular highlights. The hotel also offers complimentary use of the spa pool, although some guests complained about additional charges for basic spa access or treatment fees. Overall, The Parkgate Hotel's spa can be an excellent addition to any stay, but guests should be aware of potential extra costs and booking limitations.

No, The Parkgate Hotel doesn't have any pool.

Yes, a spa is available at The Parkgate Hotel.

No, The Parkgate Hotel doesn't allow dogs.

No, parking facilities aren't available at The Parkgate Hotel.

Yes, The Parkgate Hotel has a gym.

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