Accessible HotelThis hotel offers five designated accessible bedrooms equipped with roll-in showers, grab rails, talking alarm clocks, and kettle level indicators. It features a lift for easy access to all floors. All team members are trained to support visually impaired guests, and table service is provided in the restaurant to accommodate mobility needs. The hotel also has a free run area for assistance dogs.
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Summary of reviews related to the 'Accessible' categoryWindermere Manor Hotel has made noticeable efforts to accommodate guests with disabilities. Many reviewers noted the availability of accessible rooms, which feature additional bedroom amenities and sizable bathrooms specifically designed for accessibility. The hotel has clear markers on the edges of stairs and signs in Braille, making navigation easier for partially sighted guests.
The ground floor rooms are particularly highlighted as being suitable for guests with mobility issues with some guests expressing satisfaction with these options. Some of the hotel staff were praised for being attentive and helpful, especially when assisting partially sighted guests. However, there were areas where the accessibility features fell short. The pool area and its facilities were mentioned as being difficult to access with limited stairs and other barriers making it challenging for those with disabilities.
There were also criticisms regarding the elevator, which was often out of order, presenting significant inconveniences. Additionally, the lack of assistance with heavy bags and some operational equipment not being properly serviced were noted concerns. On the positive side, the hotel offers disability-friendly rooms and there are accessible bathrooms available, though some guests found these less satisfactory in terms of accessibility standards.
Overall, while Windermere Manor Hotel has several accessible features and rooms that cater to disabled guests, there appear to be consistent issues with maintenance and service that impact the overall experience.
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