4-Star HotelSummary of reviews related to the '4 Star' categoryLocated on the outskirts of the city, Puerta de Segovia positions itself as a four-star establishment, but guest reviews suggest otherwise. Many agree that the hotel does not meet the standards typically expected for a four-star rating with several noting that a three-star classification would be more fitting. The facilities and services seem outdated with mentions of old-fashioned furniture and inadequate room conditions. Specifically, the quality of beds, floors and bathrooms did not match four-star expectations.
Guests expressed disappointment with the breakfast quality and the generally poor state of amenities, including a slow Wi-Fi connection and an underwhelming television setup. The restaurant staff's service also received negative feedback. Additionally, despite being functional, the overall experience was marred by insufficient attention to detail and maintenance.
On a positive note, the hotel offers good value for money and its location allows for easy access to the city center. However, for those seeking the luxurious experience often associated with a four-star hotel, Puerta de Segovia might fall short of expectations.
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