4-Star HotelSummary of reviews related to the '4 Star' categoryThe reviews of the BLUESEA Gran Cervantes suggest that it struggles to meet the expectations of a four-star rating. Guests consistently noted that the hotel falls short of this classification in several key areas. Among the more frequently mentioned issues are the outdated rooms, lack of modern amenities and repetitive, subpar food offerings—which are often compared unfavorably to other four-star establishments.
Cleanliness and comfort received commendations, suggesting these aspects are satisfactory with the staff often described as attentive. However, the overall service is generally not considered to meet four-star standards with frequent complaints about food quality, poor insulation in rooms and outdated facilities, including the pool area, which some found reminiscent of a two-star hotel.
Despite these critiques, the hotel did receive positive feedback in terms of value for money, highlighting that it might be more appropriately rated as a three-star establishment. While some guests found it adequate for group stays and family trips, there's a consensus that significant upgrades are necessary for the hotel to genuinely earn its four-star designation.
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