Hotel with SpaSummary of reviews related to the 'Spa' categoryThe spa at MO.OM Hotel has garnered mixed reviews from guests. Many praise its excellence and quality, highlighting the diverse range of services, including steam rooms, relaxation rooms and various spa packages. Words like magnificent, amazing and fabulous appear frequently, emphasizing the positive experiences guests have had. The private spa sessions, which allow for an exclusive and personalized experience, are especially noted for their relaxation benefits.
However, there are several critical remarks. The spa is not included in the room rate and guests must pay an additional fee, which many find expensive. It's also mandatory to make a reservation to access the spa and it often gets fully booked, leading to disappointment for some guests. There are complaints about the spa being cold and some parts of the spa, such as the pool, not being included or accessible. Some hope for better overall services, including the need for staff improvements and vegan alternatives in treatments.
While the value of the spa experience is recognized and considered worthwhile by many, the extra costs and logistical challenges seem to deter some. Overall, guests appreciate the spa's contribution to their stay, even if several feel that the associated expenses and limitations could be better managed.
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