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Summary of reviewsFlateli Ballesteries offers an exceptional lodging experience in the heart of Girona, consistently praised for its prime location in the historic district. This central position allows guests easy access to the city's rich cultural heritage, scenic river views and an array of nearby bars, restaurants and shops. Despite occasional noise, the unbeatable location remains a standout feature, especially during events like the flower festival.
Cleanliness within the apartments offers a mixed experience. Some guests applaud the accommodations for being immaculate and cozy, matching expectations set by photographs. However, there are recurring criticisms highlighting issues such as dirty bathrooms, mold, unpleasant odors and inconsistent cleaning standards.
The staff at Flateli Ballesteries receive high marks for their exceptional service. Reviews frequently mention the friendly and attentive nature of the personnel with specific commendations for Maria and Claudia. The prompt resolution of issues, effective communication and overall commitment to guest satisfaction are consistently noted, although there are isolated challenges with communication and key delivery that sometimes arise.
WiFi connectivity is an area for improvement with guests frequently reporting an unstable and weak signal. This has been particularly problematic for those relying on internet access for work or entertainment with inadequate efforts made to address the issue.
Parking presents a mixed experience as well. While the establishment advertises parking options, clear and timely information about these services is often lacking. Guests must navigate public parking lots or reserve a space in an underground lot in advance, which can require careful planning.
Bed comfort at Flateli Ballesteries is generally well-regarded with many guests appreciating the soft and cozy mattresses. There are, however, occasional complaints about mismatched mattresses, uncomfortable pillows and minor bed-related issues.
In summary, Flateli Ballesteries stands out for its impressive location and dedicated staff, ensuring a pleasant stay for those exploring Girona. However, potential guests should be aware of inconsistencies in cleanliness and WiFi and may need to plan ahead for parking and specific bedding preferences.
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