4-Star HotelThe Tollgate Hotel & Leisure offers leisure facilities. It's a solid option for those seeking relaxation and recreation during their stay in Stoke-on-Trent.
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Summary of reviews related to the '4 Star' categoryTollgate Hotel & Leisure has garnered various reviews that highlight its strengths and areas for improvement. On a positive note, visitors frequently commend the friendly staff and excellent service, noting that these aspects generally fulfilled their expectations for the price they paid. Many guests also find the hotel to be good value for money with several reviews mentioning it as excellent for the price and good for budget-conscious travelers.
However, there seems to be a significant discrepancy between the advertised four-star rating and guests' experiences. Multiple reviewers expressed their disappointment at the establishment not meeting four-star criteria with some even suggesting that it doesn't live up to a one-star standard in certain aspects. Concerns were also raised about misleading advertising, particularly regarding the amenities and overall quality. For instance, the promised Wi-Fi was not available, which guests were aware of at the time of booking.
In summary, while Tollgate Hotel & Leisure offers good value and friendly staff, it may not fulfill the expectations of those looking for a true four-star experience.
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