Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Britannia Hotel Bolton presents mixed experiences for guests with disabilities regarding accessibility. On the positive side, the hotel provided ground floor rooms upon request, making it more convenient for disabled guests. Some found the location accessible and appreciated the low cost and secure off-road parking. There were also mentions of big bathrooms that allowed easy movement for wheelchair users.
However, several issues were noted that impacted the overall accessibility. Many guests reported that the lifts were often not working, which posed a significant problem for those who rely on them. There were complaints about the lack of facilities in designated handicapped rooms, such as the absence of walk-in showers or wet rooms, which are essential for wheelchair users. The layout of some rooms, such as having showers over baths at the end of long corridors, was also criticized.
Additionally, there were various smaller issues such as the side entrances being inaccessible to service dogs, patchy mobile reception and problems with key cards. There were also instances where guests could not book in at the front desk, faced difficulties with taxi services from the station and found no EV chargers on-site.
While the staff made efforts to respond to requests and accommodate needs, the overall outdated infrastructure and several noted inconveniences suggest that the hotel may need to make significant improvements to meet the accessibility needs effectively for all guests.
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