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Summary of reviewsSugarCane Chiang Mai receives positive reviews across several aspects of its offerings. The hotel's location, nestled in a tranquil neighborhood, provides a peaceful retreat while maintaining convenient access to various attractions such as the Old City, markets and other points of interest within a comfortable walking distance. Essential amenities, shops and vibrant nightlife are also a short distance away with good connectivity through tuk-tuks and taxi services.
Breakfast at the hotel is generally well-received with guests appreciating its good quality and tasty selection, catering to diverse dietary needs including gluten-free options. Though some may find the selection somewhat limited and the service not buffet-style, overall, the breakfast experience is satisfying.
The spacious rooms at SugarCane Chiang Mai are a consistent highlight, praised for their cleanliness and comfort. Many rooms feature large balconies and modern amenities, enhancing the stay. The bathrooms are particularly noted for their size and convenience, contributing to a restful environment. Even with minor critiques about the room decor and lighting, the overall sentiment is one of excellent value for money.
Cleanliness is another strong point with guests frequently commending the hotel's impeccable standards maintained through daily housekeeping. The bathrooms, having been recently renovated, add to the pristine feel of the accommodation. While some areas like the pool need better maintenance, the overall environment is clean and inviting.
The staff at SugarCane Chiang Mai are celebrated for their warmth, friendliness and exceptional service. From the reception staff to the management, guests feel well-cared for and valued with staff often going the extra mile to meet their needs, enhancing the overall hospitality experience.
The outdoor pool is a significant feature that offers guests a refreshing and relaxing space. It is well-maintained, providing a clean swimming environment with enough loungers and a charming water feature that appeals especially to families. Even though the water can be quite cold, it is generally appreciated as a relaxing escape after a day of exploration.
SugarCane Chiang Mai also stands out for its family-friendly environment, offering spacious interconnected family rooms and engaging activities like feeding koi fish, contributing to an enjoyable stay for guests of all ages.
Overall, SugarCane Chiang Mai shines through its peaceful location, comfortable and clean accommodations, quality breakfast, exceptional staff service and delightful pool area, making it an excellent choice for travelers seeking a serene yet accessible stay in Chiang Mai. Show more
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Family Friendly Hotel
This hotel is a small, luxury, family-friendly 22 room hotel near to the night bazaar, moat and old city in central Chiang Mai. Many of our rooms are also available as Family Rooms (2-bedroom rooms, with interconnecting door and interconnecting balcony). We have a Swimming Pool for guests enjoyment.
Hotel with Swimming Pool
Outdoor Pool
Location of the pool:Outdoor pool
Opening hours:09:00 - 19:00
The pool also has:
Lifesaving equipment
Around the pool, there are also available:
Towels
Sunbeds
Umbrellas
Are there written rules guests should follow before entering the pool?No
Double Room with BalconyThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom boasting a bath. The unit has 1 bed.
Twin Room with BalconyThe spacious twin room provides air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Ground Floor Double Room with Pool ViewPlease note that this room type is situated on the ground floor.
Ground Floor Family Room with Pool ViewPlease note that this room type is situated on the ground floor.
Standard Family RoomThe spacious family room provides air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Top Floor Double Room with Mountain ViewThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Top Floor Twin Room with Mountain ViewThe spacious twin room features air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom boasting a bath. The unit has 2 beds.
Top Floor Family Room with Mountain ViewThe spacious family room offers air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom boasting a bath. The unit has 3 beds.
Ground Floor Twin Room with Pool ViewThe spacious twin room offers air conditioning, a tea and coffee maker, a terrace with pool views as well as a private bathroom boasting a bath. The unit has 2 beds.
Single Room with BalconyThis air-conditioned single room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views.
Guest Reviews
8.6
Very Good
Location
SugarCane Chiang Mai is tucked away in a tranquil neighborhood, offering visitors a peaceful retreat from the bustling city streets. While the location is slightly outside the Old City and main center, it's still conveniently situated, making it easy for guests to explore. Various points of interest such as the old town, markets and the historic center are within a comfortable walking distance, typically around 10 to 20 minutes.
The hotel's setting is in a quiet, residential area, ideal for those who prefer a serene environment, away from the noise and traffic. Despite its secluded position, basic amenities such as shops, restaurants and vibrant nightlife are just a short stroll away. Additionally, the area benefits from good connectivity through tuk-tuks and taxi services like Grab or Bolt, ensuring stress-free navigation around Chiang Mai.
In summary, SugarCane Chiang Mai's location strikes a fine balance between tranquility and accessibility, making it a perfect base for exploring the city while enjoying a calm and peaceful stay.
Breakfast
'SugarCane Chiang Mai' offers a breakfast experience that has garnered mixed reviews from its guests. Many guests appreciate the inclusion of breakfast with their stay, which features a delightful selection of dishes. Positive feedback highlights the tasty and excellent quality of the breakfast, often described as very good or delicious. The a la carte breakfast includes options such as Western-style eggs, porridge, bacon, toast and even gluten-free choices, catering to diverse dietary needs.
However, some aspects of the breakfast service warrant attention. The selection is somewhat limited with guests often noting a lack of variety and repetitive choices. The breakfast is not served in a buffet style but rather prepared to order, which some found disappointing. Additionally, there were remarks on the quality of certain items, such as undercooked eggs and low-quality jam.
Breakfast is served outdoors in the shade, which some guests found pleasant, although the absence of air conditioning and the presence of small black mosquitoes were less appreciated. Early risers might find the 7:30am start time inconvenient and for those checking out early, the packed to-go breakfast did not always meet expectations.
In summary, while 'SugarCane Chiang Mai' provides a generally good and satisfying breakfast experience with commendable tastes and a few thoughtful inclusions like gluten-free options and to-go packs, improvements in variety, presentation and service timing could enhance guest satisfaction.
Rooms
SugarCane Chiang Mai offers an array of spacious and comfortable rooms, consistently praised for their cleanliness and daily housekeeping. Most rooms feature large balconies, some providing lovely views and pleasant outdoor spaces. Guests especially appreciate the substantial room sizes with interconnected family rooms available for larger groups or families. The rooms are described as airy and comfortable with modern amenities thoughtfully provided to enhance the stay.
The bathrooms are another highlight, frequently noted for their spaciousness, separate showers and bath tubs. Double rooms come with their own bathrooms and some rooms boast two bathrooms, adding extra convenience. Beds receive high marks for comfort, contributing to a restful night's sleep in this calm and quiet setting.
Despite a few mentions of the room décor being plain and some rooms feeling a bit dark, the general consensus is that the rooms are good value for money, stylish in a traditional manner and well-maintained. The family-friendly atmosphere is complemented by nice features like top-floor rooms with vibrant decor and secure parking options.
With spacious rooms, excellent service and a relaxing ambiance, SugarCane Chiang Mai is a solid choice for both families and other travelers seeking a comfortable and accommodating stay.
Beds
The beds at SugarCane Chiang Mai have garnered substantial praise from guests, highlighting their comfort and quality. The frequent use of terms such as comfortable, soft and even super comfy suggests that the hotel places a high priority on ensuring guests have a restful sleep. Many reviews emphasize the beds' comfort with some guests considering them to be possibly the most comfortable beds in Thailand.
The rooms themselves complement the beds well, often described as big, clean and spacious. Families, particularly those with five members, appreciate the availability of extra beds at a reasonable price, making it a convenient option for larger groups. Despite a few mentions of typically hard Thai mattresses, the majority of feedback suggests that the beds at SugarCane Chiang Mai are a standout feature and contribute significantly to the overall positive guest experience.
Cleanliness
'SugarCane Chiang Mai' boasts spacious and clean rooms that guests consistently praise for their cleanliness and tidiness. The hotel's diligent daily cleaning ensures that rooms are immaculate and well-maintained, contributing to an overall impression of spotlessness. Bathrooms have been recently renovated, further enhancing the sense of freshness and order.
The swimming pool, though often described as a pleasant feature that guests can enjoy privately due to the location, has some minor maintenance issues that require attention. These include missing tiles and a generally cold temperature during the winter months. While some guests highlight the need for better maintenance and refurbishment around the property, including issues with carpeting, furniture and certain floor areas, the general consensus remains positive regarding room cleanliness.
Additional benefits include fresh water always being available, ample towels for the pool and the advantageous CP value (affordability) of the hotel. Despite some isolated concerns about cleanliness outside the rooms and in communal areas, the pervasive sense of a clean and relaxing environment pervades guest feedback. Overall, 'SugarCane Chiang Mai' stands out for its reliable cleanliness and diligent cleaning services, offering very comfortable and spacious accommodation.
Staff
SugarCane Chiang Mai is renowned for its exceptional service and friendly atmosphere, largely attributed to its outstanding staff. Guests consistently highlight the warm and friendly nature of the team, noting their helpfulness and attentiveness. The hotel manager and reception staff receive high praise for their hospitality and efficiency, always ready to offer assistance and recommendations, such as arranging taxis or providing tips for local tours.
Visitors often mention the personal touches, like the landlady providing fresh bread to take away and the staff's genuine care for guests' needs, offering a comforting and inviting experience. Even the youngest guests are given special attention with opportunities like feeding the koi fish, enhancing the family-friendly environment.
Despite a few mentions of a grumpy landlady or cold initial impressions from some staff members, the overall sentiment remains overwhelmingly positive. The cleaning staff, managers and reception team collectively create a pleasant and accommodating atmosphere that leaves guests feeling valued and well-cared for.
In summary, SugarCane Chiang Mai's strength lies in its service, delivered by a kind and attentive team who work tirelessly to ensure that every guest has a memorable and delightful stay.
Pool
The swimming pool at SugarCane Chiang Mai stands out as a key feature, offering guests a relaxing and enjoyable experience. Frequently described as nice, refreshing and clean, the pool area provides a tranquil escape, often with only a few guests around, granting a sense of privacy and space. The pool is notably well-maintained with clean grounds and loungers available for those looking to relax in the sun or shade. Some found the water to be quite cold, describing it as very cold or reminiscent of an "ice bucket challenge", though this might be a refreshing reprieve after a hot day of exploring.
The pool's design includes interesting elements like a mini waterfall and inflatable rings, which particularly appeal to families with children. Despite its pleasant aspects, a few reviews mentioned the presence of small black mosquitoes in the pool hall and a general lack of maintenance in certain areas. Nonetheless, the pool's peaceful ambiance and beautiful surroundings, including views of mountains, received praise.
Additionally, the pool's operational hours extend until 7:00 pm, providing ample opportunity for a dip at various times of the day. Guests can also request pool towels from reception if needed. While some might find the pool narrow or large depending on perspective, it generally meets expectations as a refreshing and delightful feature of the hotel.
Family
SugarCane Chiang Mai provides an exceptional experience for families, offering a range of family-friendly amenities and services. The property features spacious family rooms, including options with two interconnected rooms, which many found perfect for their needs. These rooms often come with two bedrooms and two bathrooms, providing ample space and comfort for all family members. Kids particularly enjoyed the pool, which was a welcome relief given the heat. Additionally, the experience of feeding the koi fish added to the children's enjoyment. The hotel's layout and services are designed to be helpful for families, making it an ideal choice for those traveling with kids. With its comfortable accommodations and engaging activities, SugarCane Chiang Mai consistently proves to be a great choice for families looking to bond and relax.
Outdoor Pool
The outdoor pool at SugarCane Chiang Mai offers several appealing features for guests looking to relax and unwind. The pool is well-maintained and generally described as clean, providing a lovely and pleasant swimming experience. Families can appreciate the family-friendly atmosphere and the presence of a water feature adds a touch of charm to the pool area. Guests have access to numerous sun loungers and relaxing chairs, making it easy to bask poolside.
The pool is conveniently located near the rooms and is situated in a quiet, shaded area, which can be especially beneficial during the hot months. It is spacious and comes with an array of views, enhancing the aesthetic experience while swimming. However, the temperature might be a concern for some, as several guests have noted that the pool can be exceptionally cold. Despite this, many find the pool to be a refreshing escape. Overall, the pool at SugarCane Chiang Mai is a highlight for many guests, offering a serene and well-maintained venue for relaxation.
Yes, SugarCane Chiang Mai has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at SugarCane Chiang Mai.
No, SugarCane Chiang Mai doesn't allow dogs.
Yes, parking facilities are available at SugarCane Chiang Mai.